Your path to business agility
Operationalize strategic plans - from formulation to execution across the organization.
Companies like Pfizer, Siemens, and AT&T have discovered that idea challenges are the missing links to solving customer experience problems. What is an idea challenge you may be wondering? An idea challenge is a core component in any effective innovation program. It’s a way for you to identify ideas at scale from employees, customers, partners,...
In a recent article, I observed that the modern-day organization prizes certain cultural traits. We seek to foment a culture of innovation. We seek to foment a culture of quality. We seek to foment a culture of sustainability. And, a culture of safety. The successful organization comes to mirror the well-rounded individual whose sense of...
Customer experience can literally make or break your business. One bad experience for a customer can set off a chain reaction that leaves your company putting out a lot of fires. The horror stories you hear about of a bad experience with a brand going viral across social media is a great example of this....
In a newly published 451 Research Report, analysts Carl and Lehmann and Liam Rogers said, “Planview is crafting a strategy beyond the PPM and EA markets to carve a niche in what it believes to be a broader ‘work and resource management’ sector. Its R&D investments are directed at integrating the capabilities of tactical PPM with...
When it comes to aligning technology and the business, how does your Enterprise Architecture (EA) team stack up? More than likely, they are respected for their technical acumen, but misunderstood when it comes to their role in the company. In fact, a recent IDG study showed that 58 percent of sales teams and 61 percent...
In the U.S. alone, the estimated cost of customer churn due to poor service is $1.6 Trillion, according to a recent Accenture report. Understanding customer expectations and requirements has never been more important. But capturing and aggregating feedback at scale is easier said than done. However, with the “Voice of the Customer” (VoC) approach and...
Tired of waiting for an invitation to the executive table? Maybe it’s time Enterprise Architects framed technology discussions in a business strategy context to earn their seat at the table. Stepping up your profile makes it easier to prove how you can drive business results in a positive, profitable direction. Sure, changing internal perceptions about...
Planview IdeaPlace is off to a great start in 2017 after a very successful 2016. Last year we announced our strategy to extend our leadership in Innovation Management, and I’m pleased to say that we are firing on all cylinders, as Planview IdeaPlace has become the de facto standard for the enterprise. With the New...
In a recent issue of Healthcare IT News, Adventist Health – whose innovation program is powered by Planview IdeaPlace – was profiled for its ability to unleash their employee’s entrepreneurial spirit to drive innovation. Here’s the big takeaway from the story. Small improvements make a big impact Innovation isn’t always about the breakthrough ideas that...
Most software companies have a regular launch cycles. But Troux 13 is anything but a regular launch. At first blush to those familiar with Troux, it may look like a makeover: it’s definitely a great-looking (and great-to-use) product. But a second look will reveal that this is far more. Troux 13 is about empowering greater...
