Your path to business agility
John Ragsdale is a distinguished researcher and the vice president of technology ecosystems for TSIA. John works closely with TSIA’s partner ecosystem, identifying leading and emerging technology vendors whose products help solve the key business challenges faced by TSIA members. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges. Prior to joining TSIA, John spent over six years at Forrester Research as vice president and research director.In 2012, John also released his first book, Lessons Unlearned, which chronicles his 25-year career inside the customer service industry.
According to TSIA’s 2023 Professional Services Benchmark, services account for 25% of overall B2B tech revenue, on average. Professional services (I.e., implementation, integration, customization, business, and process consulting) account for 58% of services revenue, with an average annual growth rate of 32%, compared to 26% average annual growth rate for technology products. For finance leaders...
TSIA recently conducted an Economic Sentiment Survey with our members in the B2B technology space to consult them regarding their views on the economy in 2023. The good news is that 73% of respondents had positive expectations around company revenues, stating that they anticipate growth in 2023. The not so good news is that 49%...
