Your path to business agility
According to recent research, the professional services industry is growing aggressively and seeing very specific growing pains in talent attrition, project profitability, and resource management. In trying to encapsulate what organizations can do to alleviate these issues, we asked subject-matter expert, Steve Beaumont four questions on the state of technology for professional services to help...
In mid-2012, two independent research organizations published unique reports about the best practices of top-performing, project-based businesses. Each had their own focus on the subject matter regarding the emphasis of their research metrics or how differing project-based companies can be collectively considered successful despite a wide variety of nomenclature, product offerings, and organizational structures. Regardless...
Addressing CRO Challenges with Services Resource Planning December is often a time to reflect on achievements, ponder on lessons learned, and set goals for the New Year. It is as if Charles Dickens’ A Christmas Carol has saturated the subconscious and I expect the Ghost of Christmas Future to appear this evening and tell me...
In the first section of this two part series, 13 Key SRP Metrics Vital to Profitability for Tech Services Companies, I outline specific metrics necessary to measure performance across multiple business units for successful resource planning in Technology Services organizations. This blog will discuss the top dashboards required to provide visibility of those key metrics,...
The Solution for CROs The previous blog in this series discussed the increasing growth rates and related issues seen the Clinical Research Organization (CRO) space due to strategic partnerships, globalism, and market consolidation from mergers and acquisitions. This kind of growth inevitably presents challenges for CROs trying to generate data from fragmented, non-integrated systems. There...
Having worked in the Professional Services industry for nearly 25 years, I have helped numerous PSOs and IT organizations utilize software solutions to manage their businesses. My extensive experience as both a management consultant and software design has given me a unique perspective into Services Resource Planning. As the need for it becomes increasingly prevalent,...
There is a significant transformation underway in the clinical research organization (CRO) space. The CRO market revenue amounts to approximately $30 billion, which is primarily generated from its core business of conducting clinical trials required for drug market admission by regulatory authorities like the United States Food and Drug Administration (FDA) and the European Medicines...
Game-Changing Services Resource Planning In my previous blog, Blindsided: Why Service-Driven Organizations are Unprepared for Swings in Demand, I discussed some of the pain project-based service organizations are currently facing. To summarize, virtually every organization experiences the following challenges: Unreliable forecasting means incoming demand is always a surprise Poor visibility of resource utilization; to find the...
No one will argue that the economy is creating many business challenges for project based businesses. Thinner margins, slowing revenue growth, fewer projects, lower bill rates, changing customer and employee expectations, and new technology trends including the consumerization of IT are daily topics for many executives. In these rough waters, how does the successful executive...
In my last blog post, SRP and PSA — There IS a Difference, I discussed the major differences between Services Resource Planning (SRP) and Professional Services Automation (PSA). In short, SRP addresses the capacity and demand issues that drive resource decisions and revenue forecasting, whereas PSA focuses more on the mechanics that drive the quote...
