In mid-2012, two independent research organizations published unique reports about the best practices of top-performing, project-based businesses. Each had their own focus on the subject matter regarding the emphasis of their research metrics or how differing project-based companies can be collectively considered successful despite a wide variety of nomenclature, product offerings, and organizational structures. Regardless of their intention; however, both came to a remarkably similar conclusion.
Best Practices of Top-Performing (Best-in-Class) Professional Services Organizations
|Research Organization||Services Performance Insight||Aberdeen Group|
|Publication||2012 Service Lifecycle Management Maturity, February 2012||Project Management in Professional Services: Managing People for Profits, July 2012|
|KPIs of Top-Performers||Top 5% in:||Top 20% in:|
|How Top-Performers are Distinguished||High rankings in maturity level characteristics in:||Best-in-Class when compared to all others have nearly double:|
|Key Business and Technology Capabilities||PSA plus:||ERP plus:|
If PSA is not enough and ERP is not enough…
Juxtaposed against one another, the Aberdeen Group and Services Performance Insight agree that the more typical software offerings are not successful in providing project-driven organizations applicable solution.
Services Resource Planning (SRP) is a solution designed to improve upon ERP with the project-based business solely in mind. Specifically, where PSA, ERP, and CRM all fall short, SRP saves the day by giving project-based service organizations the tools to access:
- Accurate project data
- Deep visibility into resources, skill set, individual capability, and scheduling
- Universal tracking of client issues
- SRP and ERP integration
- Broad visibility into all active projects
For more information on how Planview considers Services Resource Planning (SRP) the key solution to the technology gaps discovered by Services Performance Insight and Aberdeen Group, take a look at The Planview Approach to Service Resource Planning.
Did you take one of these surveys conducted between 2011 and 2012? Are these findings reflective of your company’s technology requirements? Share by leaving a comment below.