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In a recent poll conducted by IDG Research Services, it became very clear that there was a lack of understanding in some corners of the enterprise about the Enterprise Architecture team and its important role in influencing the corporation or governmental entity’s strategic direction. “From the perspective of the IT professionals answering the survey, higher...
Your innovation challenge can start out like a grand love affair, all parties filled with possibility and promise, and excited to work together towards a brighter future. However, as any veteran love-junkie knows, that initial spark becomes harder to maintain as time passes, and excitement tends to fizzle after the honeymoon period ends. What can...
Given the pace of change in business today it should come as no surprise that Enterprise Architecture (EA) has begun to take center stage. Traditionally, EA has focused on architecting the technology landscape towards cost-efficiency. But according to their January 2017 report, The State of EA 2017: Aspirations and Challenges, which includes data taken from...
Editor’s note: the following article is a guest post by Shay Namdarian, GM of Customer Strategy at Collective Campus. It is no coincidence that the most innovative brands in the world are also leading the way in customer experience. Brands like Apple, Disney, Zappos, and Amazon are front of mind during conversations about memorable customer experiences....
Companies like Pfizer, Siemens, and AT&T have discovered that idea challenges are the missing links to solving customer experience problems. What is an idea challenge you may be wondering? An idea challenge is a core component in any effective innovation program. It’s a way for you to identify ideas at scale from employees, customers, partners,...
In a recent article, I observed that the modern-day organization prizes certain cultural traits. We seek to foment a culture of innovation. We seek to foment a culture of quality. We seek to foment a culture of sustainability. And, a culture of safety. The successful organization comes to mirror the well-rounded individual whose sense of...
Customer experience can literally make or break your business. One bad experience for a customer can set off a chain reaction that leaves your company putting out a lot of fires. The horror stories you hear about of a bad experience with a brand going viral across social media is a great example of this....
In a newly published 451 Research Report, analysts Carl and Lehmann and Liam Rogers said, “Planview is crafting a strategy beyond the PPM and EA markets to carve a niche in what it believes to be a broader ‘work and resource management’ sector. Its R&D investments are directed at integrating the capabilities of tactical PPM with...
When it comes to aligning technology and the business, how does your Enterprise Architecture (EA) team stack up? More than likely, they are respected for their technical acumen, but misunderstood when it comes to their role in the company. In fact, a recent IDG study showed that 58 percent of sales teams and 61 percent...
In the U.S. alone, the estimated cost of customer churn due to poor service is $1.6 Trillion, according to a recent Accenture report. Understanding customer expectations and requirements has never been more important. But capturing and aggregating feedback at scale is easier said than done. However, with the “Voice of the Customer” (VoC) approach and...
