Your path to business agility
Your innovation challenge can start out like a grand love affair, all parties filled with possibility and promise, and excited to work together towards a brighter future. However, as any veteran love-junkie knows, that initial spark becomes harder to maintain as time passes, and excitement tends to fizzle after the honeymoon period ends. What can...
Editor’s note: the following article is a guest post by Shay Namdarian, GM of Customer Strategy at Collective Campus. It is no coincidence that the most innovative brands in the world are also leading the way in customer experience. Brands like Apple, Disney, Zappos, and Amazon are front of mind during conversations about memorable customer experiences....
Companies like Pfizer, Siemens, and AT&T have discovered that idea challenges are the missing links to solving customer experience problems. What is an idea challenge you may be wondering? An idea challenge is a core component in any effective innovation program. It’s a way for you to identify ideas at scale from employees, customers, partners,...
In a recent article, I observed that the modern-day organization prizes certain cultural traits. We seek to foment a culture of innovation. We seek to foment a culture of quality. We seek to foment a culture of sustainability. And, a culture of safety. The successful organization comes to mirror the well-rounded individual whose sense of...
Customer experience can literally make or break your business. One bad experience for a customer can set off a chain reaction that leaves your company putting out a lot of fires. The horror stories you hear about of a bad experience with a brand going viral across social media is a great example of this....
In the U.S. alone, the estimated cost of customer churn due to poor service is $1.6 Trillion, according to a recent Accenture report. Understanding customer expectations and requirements has never been more important. But capturing and aggregating feedback at scale is easier said than done. However, with the “Voice of the Customer” (VoC) approach and...
In a recent issue of Healthcare IT News, Adventist Health – whose innovation program is powered by Planview IdeaPlace – was profiled for its ability to unleash their employee’s entrepreneurial spirit to drive innovation. Here’s the big takeaway from the story. Small improvements make a big impact Innovation isn’t always about the breakthrough ideas that...
The recent 2016 Chief Innovation Officer Summit in New York saw no shortage of phenomenal topics, speakers, and discussions. Throughout the conference, there were several themes that became major talking points, including: Digital disruption Building a culture of innovation Disruptive technologies like virtual and augmented reality While there was plenty of information to absorb in...
The premier conference for global innovation leaders is back! Spigit’s 2017 Ignite Summit will take place on May 4th in San Francisco at the historic Bently Reserve, which is situated amongst the buzz of the tech capital of the world. Since Ignite 2016, industry disruption has increased causing new challenges for businesses to overcome. Case...
Engaging the “crowd” at scale in your innovation initiative has been proven to fundamentally transform companies. In fact, Gartner recently named crowdsourcing as the most effective independent discipline that CIOs can adopt to drive digital transformation. There are plenty of examples that show this. From vehicle manufacturer, Polaris, leveraging its employees’ creativity to out-innovate the likes...
