Leading the conversation on digital connected work
Customer experience can literally make or break your business. One bad experience for a customer can set off a chain reaction that leaves your company putting out a lot of fires. The horror stories you hear about of a bad experience with a brand going viral across social media is a great example of this....
In the U.S. alone, the estimated cost of customer churn due to poor service is $1.6 Trillion, according to a recent Accenture report. Understanding customer expectations and requirements has never been more important. But capturing and aggregating feedback at scale is easier said than done. However, with the “Voice of the Customer” (VoC) approach and...
In a recent issue of Healthcare IT News, Adventist Health – whose innovation program is powered by Planview IdeaPlace – was profiled for its ability to unleash their employee’s entrepreneurial spirit to drive innovation. Here’s the big takeaway from the story. Small improvements make a big impact Innovation isn’t always about the breakthrough ideas that...
The recent 2016 Chief Innovation Officer Summit in New York saw no shortage of phenomenal topics, speakers, and discussions. Throughout the conference, there were several themes that became major talking points, including: Digital disruption Building a culture of innovation Disruptive technologies like virtual and augmented reality While there was plenty of information to absorb in...
The premier conference for global innovation leaders is back! Spigit’s 2017 Ignite Summit will take place on May 4th in San Francisco at the historic Bently Reserve, which is situated amongst the buzz of the tech capital of the world. Since Ignite 2016, industry disruption has increased causing new challenges for businesses to overcome. Case...
Engaging the “crowd” at scale in your innovation initiative has been proven to fundamentally transform companies. In fact, Gartner recently named crowdsourcing as the most effective independent discipline that CIOs can adopt to drive digital transformation. There are plenty of examples that show this. From vehicle manufacturer, Polaris, leveraging its employees’ creativity to out-innovate the likes...
Recently, in our webinar, “The 7 Deadly Sins of Project Management” we learned from Justin Rowe, Practice Director at our consulting partner, Lewis Fowler. In the presentation, Justin discussed the sins of project management as well as how to recognize and correct them. This resulted in mass attendee participation in questions, many of them very...
Companies that use innovation management tools — such as Planview IdeaPlace — in conjunction with their collaborative innovation practices regularly come up with new and interesting use cases. Because organizations have begun to staff and fund internal business incubators, employees now have the tools, training, and space they need to pursue ideas. Collaborative Innovation and Authentic Breakthroughs...
In the wake of new technological advances in pretty much every industry, a growing number companies have identified a new way to surface new opportunities for driving both business and societal value. What is it? Crowdsourced innovation, managed by innovation management software. Crowdsourced innovation is simply the process of gathering and surfacing ideas and solutions...
Today, we’re proud to share the release of a new book authored by Doug Collins, VP of Innovation Architecture at Planview IdeaPlace. This book, titled Great Question! Generating Effective Questions for Successful Outcomes, is intended for the leader of a group of people who would like to help that group identify the critical question for...
