8 Customer Experience Stats Every Leader Needs to Know

Customer experience can literally make or break your business. One bad experience for a customer can set off a chain reaction that leaves your company putting out a lot of fires. The horror stories you hear about of a bad experience with a brand going viral across social media is a great example of this....

Teams Are Virtual and Global: Organizations Must Help Them Succeed

So far in this blog series, I’ve described five of the eight market forces impacting organizations. Number six is where the rubber meets the road: The teams who are doing all the work. Not only are they tasked with executing to your strategy, they are also expected to gracefully pivot to ever-changing demands and deadlines....

Strengthening Application Security in the Software Development Lifecycle

As software continues to pervade our lives, the security of that software continues to grow in importance. We need to keep private data private. We need to protect financial transactions and records. We need to protect online services from infiltration and attack. We can obtain this protection through ‘Application Security’, which is all about building...

Where Does Your PMO Fit?

OK, we already know there is no “one size fits all” when it comes to the PMO. But does your PMO attempt to do too little or too much? Or are they hemmed in by your organization’s oversight or lack of PPM maturity? You’ve got questions and Gartner has the answers. In their new report,...

Cast Your Thoughts on the State of Project and Portfolio Management for 2017

We’ve been benchmarking project and portfolio management through an annual survey for three years now and have seen some surprising and not so surprising insights come out of it. When asking 100+ project and portfolio management professionals, it is always interesting to see how project management changes over time and how among all the changes...

Value Stream Integration

Every business is now a digital business – if you’re not then you’re vulnerable to disruption. Traditional business models, infrastructures and operations are in a flux as software continues to usurp and transform the status quo. Look at Airbnb and hotels, Uber and taxis, Netflix and films, Amazon and retail…you get the picture. The message...

American Airlines Flying Higher with Investment and Capacity Planning

Merging organizations is never easy – especially when the end-result is the world’s largest airline with 120,000 employees and 554,000 daily passengers. This was the challenge American Airlines faced when they merged with US Airways…Spreadsheets were the primary tool for resource management which proved to be painstakingly insufficient to forecast, plan, and manage the resources...

7 Principles of Business Agile in the New World of Work

In the past, saying the phrase “use an agile approach” in most enterprise environments would trigger two very different reactions: developers would perk up, and everyone else would tune out. That’s because agile was linked exclusively to software development projects. And while scrum (and its many applications and expressions) remains alive and well, agile isn’t...

Reimagining Software Integration

For too long, software lifecycle integration has been viewed as the red-headed stepchild at organizations – an unglamorous chore that is often considered a developer issue and a developer issue alone. That perception must change – it’s actually a critical organizational issue and this misconception is why Tasktop is leading the charge in rebranding integration....