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American Airlines Flying Higher with Investment and Capacity Planning

A real world success story

Published By Carina Hatfield
American Airlines Flying Higher with Investment and Capacity Planning

Merging organizations is never easy – especially when the end-result is the world’s largest airline with 120,000 employees and 554,000 daily passengers. This was the challenge American Airlines faced when they merged with US Airways…Spreadsheets were the primary tool for resource management which proved to be painstakingly insufficient to forecast, plan, and manage the resources for complex projects.

American Airlines needed an adaptable tool to better understand IT project demand and resource management and required perspective beyond the project level to the broader divisional and global priorities of the organization. This is when American Airlines began looking for an adaptable tool to help them overcome the classic supply versus demand dilemma.

American Airlines uses Planview Enterprise for time entry, resource management and capacity planning to solve real problems and make better business decisions.

Results include:

  • Access to better, more reliable data to make critical decisions
  • Ability to assess the incremental resources needed to deliver projects
  • Determine the projects they can deliver with existing resources
  • Understand where IT resources are spending their time resulting in increased labor capitalization

“We went from capitalizing 10 percent of our IT labor to 20 percent, which equated to a net positive impact on our balance sheet,” said Woody Green, Manager of IT Finance at American Airlines.

Clearly, their goal to solve real problems and make better business decisions is paying off.

I am hosting a webcast with Woody Green, Manager of IT Finance at American Airlines, on Thursday, Feb. 23rd. I invite you to attend to hear their fascinating story and discover the details on how they moved beyond a project-level perspective toward broader view of divisional and global priorities.


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Carina Hatfield Written by Carina Hatfield Director, Product Management

Carina Hatfield always has a plan. Throughout the years, she has improved her ability to respond and re-prioritize for new ideas and unplanned events. She followed her original plan of becoming a CPA going into budgeting, forecasting, and strategic planning until a new idea was prioritized and she took on the opportunity to join Planview. After six years of implementing Planview Enterprise to help organizations improve their strategic, forecasting, and planning processes, Carina has taken that experience and applied it to her role in Product Management.