Why Great Customer Service in a Lean Company Matters

The ultimate goal of Lean management is to maximize customer value while minimizing waste. Traditionally focused on manufacturing and software development, customer value comes in the form of speed, price, and product quality. But what about the value of customer service? We’ve found that practicing Lean principles can help you become a more efficient customer-focused...

Increasing Amount of New Business in the UK

The shockwaves from the June 2016 Brexit vote for the UK to leave the European Union, where it had been part of its single market since the early 1970s, continue to be felt. Not least politically, where the ruling Conservative party is riven by discord between its pro-business wing and its pro-sovereignty elements. This, along...

What is Value Stream Management in software development and delivery?

“If you can’t describe what you are doing as a value stream, you don’t know what you’re doing” – Karen Martin and Mike Osterling, Value Stream Mapping You’ve heard us talk a lot recently about value streams in software delivery. How leading IT organizations are no longer concentrating on how fast they deliver software, but...

Ignite Spotlight: An Interview with Nasdaq’s Rebecca Cameron

Since its early days, Nasdaq has been on the bleeding edge of innovation. Like any company that has withstood the test of time and remained a business people count on, Nasdaq has found new ways to reinvent itself. From leveraging new advances in technology to developing and executing strategic initiatives, the company’s ability to focus...

Drum Roll Please! Initial Findings From The Enterprise Architecture Survey Are In

Drum roll please! I am very excited to share the initial findings from the December 2017 enterprise architecture survey titled, “The Role of the Enterprise Architect”, conducted by Architecture and Governance Magazine and commissioned by Planview. We compiled feedback from more than 200 enterprise architects from around the globe representing different industries about the state...

Why AI Will Elevate Project Managers — not Make them Extinct

The excitement and enthusiasm around AI — everything from self-driving cars, to refrigerators that send push notifications when milk is running low — is also triggering worry among some project managers that the glory days of the profession are behind them, and the future is bleak; or make that non-existent. While this concern is understandable...

Like Waze for your software development and delivery?

Of all of the things I’ve done while at Tasktop, working on webinars has to be my favorite. Every month, I get the chance to work with intelligent people with unique perspectives on software development and delivery to educate and inspire viewers to improve the way their organizations deliver value to customers. We like to...

Upcoming Portfolio Management Conferences – Enrich Consulting

Conferences provide an opportunity to network with your peers, learn about best-practices, and realize that we all face common challenges when making tough portfolio decisions. Once upon a time, portfolio and resource planning conferences were a seasonal affair, with options available throughout the fall. Now there are events year-round; even if they are all on...

Time-Saving Tips for Creating and Sharing Roadmaps

Product managers have an increasingly difficult job. They not only need to listen and understand customers, operations, markets, sales, and engineering, but they then must make difficult decisions that require communicating and guiding the organization to embrace trade-offs made across conflicting priorities. Product managers carry this responsibility from idea to delivery, bringing cross-functional teams together...