The emerging field of crowd science is a cross-section of data analytics and human psychology, and a critical component of enterprise innovation. Through powerful algorithms and a growing understanding of individual and group behaviors, this expanding branch of data science is making scalable, repeatable innovation possible.
In a recent VentureBeat post, excerpted below, Mindjet Data Scientist Anna Gordon discusses how she and her team are exploring this sub-section of numbers-based analysis, and how they approach it in order to support customer innovation processes and success.
Defining Crowd Science and Data
Using data science techniques — such as data mining, algorithm development, and statistical modeling — on social network and crowdsourced data, crowd science invites psychological and behavioral elements that are not necessarily present in traditional data science. Basically, what we’re seeing is that new elements of behavior are affecting data, such as politics, opinions, and agents interacting with and influencing each other. So, in addition to looking at data in the traditional way, we must now consider political and social structures, and how people learn from and influence each other; we must consider how ideas flow through social networks, what motivates people to contribute to discussions, and the consequences of engagement.
With the interconnectivity of today’s businesses and communities, this level of synergy is exponentially more frequent. This much larger store of data on social structures and phenomena gives us the ability to study and understand these networks and how they evolve. Whereas traditionally scientific data analysis involved careful measurement and often cumbersome collection of data, we now have a vast and expanding resource of data via the Internet that’s enabling us to analyze highly complex systems, like social structures and hierarchal behavior, much easier than ever before.
Dr. Alex Pentland of MIT has coined a term similar to crowd science: social physics. Pentland defines it as “a quantitative social science that describes reliable, mathematical connections between information and idea flow on the one hand and people’s behavior on the other. Social physics helps us understand how ideas flow from person to person through the mechanism of social learning and how this flow of ideas ends up shaping the norms, productivity, and creative output of our companies, cities, and societies.”
Crowd Science, Day to Day
In the digital age, crowd science is everywhere, from shaping user experience in online platforms, to aiding in the reorganization of governments via political revolutions. Amazon uses crowd science techniques to recommend items to users based on their purchase history and search behaviors by comparing individual actions to those of their entire user base, or “crowd.” Twitter, too, is a prime example of a social network that facilitates idea flow; it’s commonplace to hear about a topic “trending on Twitter,” whether in conversation or the national media. Twitter employed hashtags as a form of metadata, making it easier to query the data and see topics that are currently on people’s minds and spreading across the world. Researchers have studied how this spread of information facilitated powerful events such as the Arab Spring and how we can use that information to influence and shape future networks and events.
And then there’s Facebook. Facebook’s news feed is a constant flow of information and opinions, which demonstrably facilitates interactions and the exchange of knowledge. Facebook was recently involved in a controversy in which their scientists manipulated the users’ data feeds to understand how it affects the tone of those users’ posts. In the end, it backfired — users who had been unaware of the experiment felt that Facebook was using them as lab rats and unethically altering their mental well-being. This is the darker side of crowd science, a field in which it’s typically necessary to use real people as subjects in order to advance.
Experimenting with the user experience is not a new concept, however. Techniques such as A/B testing have been employed for years to measure and optimize desired outcomes, such as conversion rates on an e-commerce site. The reality is that without the use of human subjects for testing and analysis, research would have to fill in the blanks with imprecise speculation. Still, these experiments have social implications that must be considered, particularly when the pool of data at hand is so unequivocally huge.