Your path to business agility
Scott Hardey is Executive Vice President of Customer Service at Planview, an award-winning team providing implementation, support, consulting services, and education to Planview customers and partners. Under his leadership, Planview has gained a reputation as one of the most customer-focused and responsive software companies in the industry.
It’s always an exciting time when we get to honor businesses who leverage Planview products to drive growth and innovation. This year’s 20th annual Planview Horizons Customer Conference on Oct. 17-19 in San Antonio, Texas, was no exception. Our Planview Vision Awards went to those companies who have advanced work and resource management by achieving...
If you have worked in a customer-facing position, you know how difficult it can be to effectively allocate the finite resources you have across a myriad of customers. Support tickets that customers submit obviously need to be handled quickly and efficiently, but overall customer project management and success is a delicate balancing act that must...
This October we will be celebrating the 20th anniversary of the first Planview customer conference. In 1997, Horizons was just a small gathering of Planview employees and customers at our old Austin office conference room. Now, 20 years later, the 2017 conference will be taking place at La Cantera Resort & Spa, a state-of-the-art conferencing...
In case you haven’t heard – our Horizons Customer Conference was another rousing success in both Austin (Global) and London (Europe) this fall. With speakers from leading companies like ADP, Keurig Green Mountain, Miller Coors, and Siemens, more than 500 attendees got the chance to network with fellow Planview customers, listen to real-world presentations, and obtain...
Today we are excited to welcome hundreds of the world’s best customers to Austin for Planview’s 19th annual Horizons customer conference! Customers are converging on the capitol of Texas for three days of networking, education and idea sharing. We are always impressed with the enthusiasm and pro-tips provided by our innovative customers and we can’t...
Customer success is an emerging business phenomenon driven by the rapid adoption of software-as-a-service (SaaS) business applications. We discussed SaaS and the impact it has on achieving customer success at the Pulse 2016 conference in Oakland, California in May. Over 3,000 people globally representing many of the world’s top enterprises and rising startups attended. As...
