Efficiency gains that come with smart use of technology is certainly recognized by business leaders across the globe. It unlocks valuable time, streamlines business operations and frees companies to grow and succeed. New, independent research by Loudhouse and commissioned by Planview shows that companies without tech-driven productivity strategies are suffering. They are more likely to experience operational inefficiencies and time losses. And this can affect customer satisfaction and employee retention in the long-term. In some cases the ability to innovate by offering new services may even be impacted.