Leading the conversation on digital connected work
Customer satisfaction can make or break a company – especially a services organization. When your customers are satisfied, they’re more likely to continue using your services and recommend them to others in their network.
Let’s face it: Many professional services companies are disorganized and are nowhere near as efficient as they could be. This dysfunction frustrates employees and clients and prevents organizations from reaching their full potential.
Managed Service Providers (MSPs) may be surprised by the modernization of Professional Services Automation (PSA) software. Older versions of this technology provided features similar to that of help desk software, but now PSA solutions go far beyond managing support tickets and tasks.
We are living in the age of consumerization in enterprise software. It is an age where usability and performance must go hand in hand. Regardless of how rich in feature and functionality software is, people will not use it if they cannot grasp it quickly. In fact, a recent Forbes article stated a simplified user...
The cloud and subscription-based technology has really changed things for the tech industry—particularly professional services. Embedded professional services organizations (PSO) are having to reinvent how they engage with customers throughout the lifecycle.
It’s probably not surprising to hear that, for most companies, service delivery has been negatively affected by COVID-19. Before getting too riled up, it’s important to remember to practice patience; it may just hold the key to getting things back on track in 2021 and beyond.
Technology. It’s everywhere. Technology is being used to transform how people live, connect, and do business. It’s a commodity that can be bought and sold—the ubiquity of which is changing how IT services and sales are being conducted.
Whether you’re a project manager or a C-level executive, PMO failure can spell disaster for a business, and possibly even your career. Failing project management offices translate to wasted resources and missed opportunities for a business—and if someone is trying to assign blame for project failure, you could be put directly in the line of fire.
