Why Vanity Metrics are Dangerous: Holding a Mirror Up to Your Measures of Success
What are Vanity Metrics? Vanity, as an adjective, means “produced as a showcase for one’s talents” — i.e., a vanity production. When we showcase our own talents, we choose what makes us look good and ignore what doesn’t. In this post, we’ll look at an IT Operations team that is caught in an interesting, though...