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Editor’s note: the following article is a guest post by Shay Namdarian, GM of Customer Strategy at Collective Campus. It is no coincidence that the most innovative brands in the world are also leading the way in customer experience. Brands like Apple, Disney, Zappos, and Amazon are front of mind during conversations about memorable customer experiences....
Companies like Pfizer, Siemens, and AT&T have discovered that idea challenges are the missing links to solving customer experience problems. What is an idea challenge you may be wondering? An idea challenge is a core component in any effective innovation program. It’s a way for you to identify ideas at scale from employees, customers, partners,...
Want to better understand the importance of Planview’s recent acquisition news? Watch the new video for a front-row seat as Constellation Research analyst Alan Lepofsky takes Planview’s Chief Product Officer Patrick Tickle through his paces regarding the Thoma Bravo acquisition. You’ll get an up close look at why leading private equity firm Thoma Bravo acquired Planview and...
Whether you’re a professional or “accidental” Project Manager, the burden of evaluating software solutions will likely fall on your shoulders at some point in your career. I say burden and not responsibility because the pressure to deliver is real, visibility among executive stakeholders high and change management a tricky process to navigate. So how do...
In a recent article, I observed that the modern-day organization prizes certain cultural traits. We seek to foment a culture of innovation. We seek to foment a culture of quality. We seek to foment a culture of sustainability. And, a culture of safety. The successful organization comes to mirror the well-rounded individual whose sense of...
You’ve probably heard the big news: multitasking is a myth. And yet, virtually everyone is guilty of switching between several projects at once — all while responding to emails, drive-by conversations, phone calls, and more. When pressed to deliver faster, we often overwhelm ourselves by attempting to take on more tasks, inadvertently diluting our focus...
Test management is the practice of managing, running and recording the results of a potentially complicated suite of automated and manual tests. Test management also provides visibility, traceability and control of the testing process to deliver high quality software, quickly. Tools for test management are generally used to plan and manage tests, test runs and...
If your organization has been busy managing a portfolio of projects, you should already be aware that the traditional annual planning cycle hinders adaptability of effectively managing the portfolio in today’s continually changing market. Portfolio planning must be continuous to minimize missed revenue and maximize opportunities so your organization can capitalize on new demand that...
Projects still remain the vehicle for executing on strategy. Even if the current pressures facing executives around strategy are ignored, and assuming strategy remains unchanged, project failure rates will continue to remain alarmingly high if there is no clear unified vision for execution. Only 29 percent of projects were completed successfully in 2015, according to...
Customer experience can literally make or break your business. One bad experience for a customer can set off a chain reaction that leaves your company putting out a lot of fires. The horror stories you hear about of a bad experience with a brand going viral across social media is a great example of this....
