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Work Management for Teams

Predictability: No Magic Required

In this webinar, I’ll provide guidance around choices you can make that impact your ability to meet your commitments with confidence. You’ll learn how to predict the cycle time of work before it’s finished. I will also explain the basics of queuing theory, and the relationship between queue size, capacity utilization, and cycle times. In...

Work Management for Teams

3 Questions to Ask During Standup to Keep Speed a Priority

How Kanban Enables Speed A common theme in workplaces today seems to be “crazy is the new normal.” Unfortunately, most teams and organizations don’t thrive in chaos — they need help to create a rapid, sustainable pace of delivering quality products and services. Lean principles and tools, like Kanban, help organizations realize this goal through...

Work Management for Teams

Metric-Driven Coaching

W. Edwards Deming said, “You can’t manage what you can’t measure.” But how do you know if you’re measuring the right things? All too often teams fall prey to misleading metrics, missing invaluable opportunities to grow and improve. In this webinar, I’ll show you how to choose the right metrics to measure your team’s effectiveness and encourage the right...

Work Management for Teams

Why Vanity Metrics are Dangerous: Holding a Mirror Up to Your Measures of Success

What are Vanity Metrics? Vanity, as an adjective, means “produced as a showcase for one’s talents” — i.e., a vanity production. When we showcase our own talents, we choose what makes us look good and ignore what doesn’t. In this post, we’ll look at an IT Operations team that is caught in an interesting, though...