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Lean Improvement: What to Do When Urgent Trumps Important

Wouldn’t It Be Great If… In the world of IT Ops, we face a constant tug-of-war between implementing new technology, keeping the lights on, and resolving unplanned issues. In the thick of our work, we’re constantly generating ideas for how to automate, standardize, and improve our processes (i.e., “Wouldn’t it be great if….”). We know...

Us vs. Them: The IT/Business Divide

I’ve worked in many organizations where the IT and business sides of the house just can’t seem to get along — a phenomena I refer to as the “IT/business divide.” If you’re unsure whether there’s a divide in your organization, ask yourself when IT is brought into the decision-making process. Most businesses bring IT in...

3 Questions Every IT Ops Person Hears (And How to Answer Them)

Hello, my name is Geoff Craig and I am an Automation Engineer here at LeanKit. In my previous life, I worked in IT Operations for numerous companies, large and small, on projects of varying complexity. In every IT Operations group that I’ve worked with, there were always competing priorities from different parts of the business....