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Hot on the heels of Tim Madewell’s post, Are there clouds hanging over your enterprise?, where Tim discusses the direction cloud solutions are heading with regards to integrations, we at Innotas continue to rapidly pursue building our ecosystem of integrations with the intent of providing best-of-breed solutions to our customers. Along with our integration with JIRA, today we are announcing our partnership and integration with Zendesk.

Zendesk is the proven cloud-based help desk that is the fastest way to enable great customer service. It is so easy, support teams love it.

The bi-directional integration with Zendesk enabled by the Innotas Integration Platform will provide complete visibility into IT operations. With this integration you can:

  • Provide a single point of entry for any IT request
  • Promote tickets from Zendesk into projects in Innotas for proper governance and resource management, and keep them in and enjoy true visibility into both sustaining and strategic work as well as costs associated with both
  • Send tasks from Innotas project plans to Zendesk to be worked as tickets, and keep them in sync

These capabilities allow different teams to work in their respective work systems, while maintaining a 360 degree view of work and activity happening in the organization.

For more information see the Zendesk partner page.

Along with Zendesk, we will be announcing a few more help desk partnerships in the coming weeks, so stay tuned for future announcements.

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