What do analysts see when all the data points to a looming talent shortage for professional services? They research what best-in-class organizations are doing to combat the problem.
In this particular instance, Service Performance Insight gleaned from their annual PS Maturity Benchmark study that organizations that had technology tools with three attributes fared considerably better than any other organization because:
- They owned PSA/SRP tools with clear access and visibility into CRM and ERP data that gave them dramatic improvements, including a $30K uptick in revenue per employee (per year!)
- They classified their software as “effective in managing resource optimization” and seeing a improvements across all KPIs
- They have executive and inter-departmental buy-in by utilizing tools that don’t disrupt Sales or Finance processes
Click here to get a better view of the infographic and download the corresponding research by Service Performance Insight.
Click here if you would like your own copy of the 2014 PS Maturity Benchmark report.