The criticality of customer support in enterprise software delivery

In enterprise software delivery, customer support is the difference between investing in a product, and actually benefiting from a product – Laura Horner, Director of Sales, Americas East, Tasktop At Tasktop Connect last month, I had the opportunity to speak with a wide and diverse range of prospective customers. While “integration”, “DevOps” and “software value stream” were...

Establishing an Enterprise Architecture-to-Business Communication Framework [Infographic]

While traditional frameworks are great for enterprise architects, they aren’t getting the job done for the business. When enterprise architecture training is focused on modeling—rather than communication—it makes it difficult to work effectively with key business stakeholders and decision makers. If enterprise architects want to elevate themselves to key advisers to the business, they will...

From Dependence to Deliverance: How to Curb Your Spreadsheet Cravings

If you or a “close friend of yours” (read: you) is deeply concerned about what was once an occasional fondness for spreadsheets, but has now twisted into something between an unhealthy dependence to a raging addiction, then be assured you aren’t alone. In numerous enterprises around the world and across every industry, dedicated and hard-working...

How to Get the Most Out of Your One-on-Ones

One-on-one meetings are intended to focus on employee development in an individual sense by taking the time out for a performance review. Unfortunately, these meetings often get postponed, skipped or labeled as a lesser priority because they are usually unproductive. When there are meetings scheduled too frequently or people are ill-prepared, there can be little...

Portfolio and Resource Management Reading List for Those Cozy Autumn Nights

It’s that time of year again—leaves are changing colors, the weather is getting colder, and pumpkin is once again the flavor of the season. With everyone gearing up for the holidays, this time of year can get rather busy. It’s always nice to take some time out from your day-to-day schedule, grab a warm drink,...

Crowdsourcing for Good: How Adventist Health Gets Employees Into the “Giving” Spirit

It’s that time of year. Leaves are changing color. Temperatures are dropping (errr, should be). People are ditching Pumpkin Spice lattes in favor of filling their Starbucks holiday cups with Gingerbread and Peppermint Mocha. Maybe you’ve even taken the festivus pole out of storage. You get the idea, it’s the holidays. With so much going...

What Expats Need to Know About Working in England

Despite the continuing fallout from May 2016’s Brexit vote, which saw the UK vote to withdraw from the European Union, working in England is still one of the best options out there for anyone looking to relocate professionally. As the 5th largest economy in the world and a global leader in the finance, engineering and...

Ushering in a New Era of Work and Resource Management

For more than a year now, I have been talking about how project delivery does not equal strategic alignment. It is about transforming ideas into executable, strategic plans—from start to finish—and being able to take advantage of new opportunities and pivot as change occurs. Organizations must embrace digital transformation—from the products they deliver to the...