Votre chemin vers l'agilité commerciale
John Ragsdale is a distinguished researcher and the vice president of technology ecosystems for TSIA. John works closely with TSIA’s partner ecosystem, identifying leading and emerging technology vendors whose products help solve the key business challenges faced by TSIA members. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges. Prior to joining TSIA, John spent over six years at Forrester Research as vice president and research director.In 2012, John also released his first book, Lessons Unlearned, which chronicles his 25-year career inside the customer service industry.
According to TSIA’s 2023 Professional Services Benchmark, services account for 25% of overall B2B tech revenue, on average. Professional services (I.e., implementation, integration, customization, business, and process consulting) account for 58% of services revenue, with an average annual growth rate of 32%, compared to 26% average annual growth rate for technology products. For finance leaders...
La TSIA a récemment mené une enquête sur le sentiment économique auprès de nos membres dans l'espace technologique B2B afin de les consulter sur leurs opinions concernant l'économie en 2023. La bonne nouvelle est que 73% des répondants ont des attentes positives concernant les revenus de l'entreprise, déclarant qu'ils anticipent une croissance en 2023. La moins bonne nouvelle est que 49%...
