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Today’s PSO Market: 3 Concerning Trends and 1 For Your Radar

The last year was a growth year for many professional services organizations and 2014 will continue to be so, especially in the USA and South America, driven by the improving economic environment. With year-over-year growth measurably beginning at the turn of the 21st century, certain topics often surface with regularity. Below are the three most...

Tackling Professional Services’ Organizational Challenges with Multiple Priorities

During a webcast with SPI Research called, Leadership in Large Professional Services Organizations: Dwell or Excel, we discussed the latest research on the topic of trends in project-based businesses and how executive leadership is influencing the priorities of delivery excellence and project automation. Something interesting happened when we polled the audience of more than 150...

How Leaders of Successful Professional Services Are Ensuring Success

In today’s increasingly competitive market place, executive and delivery leadership within professional services firms are taking the time to step back and review their vision and refine their strategies. As the professional services market continues to show signs of growth, often these strategies relate to these business edicts: Create clear competitive advantage Seek continuous improvement...

How to Optimize the Productivity and Profitability of Resources

For all project-based services organizations, having good visibility and control over resources is important if they are to operate effectively and maximize the revenue they can drive from their people. The recent Professional Services View of the Resource Management and Capacity Planning Benchmark Study highlights that this is an area where many of these organizations...

4 Dashboards Vital to Profitability for Tech Services Companies

In the first section of this two part series, 13 Key SRP Metrics Vital to Profitability for Tech Services Companies, I outline specific metrics necessary to measure performance across multiple business units for successful resource planning in Technology Services organizations. This blog will discuss the top dashboards required to provide visibility of those key metrics,...