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Becoming a Services-Led Organisation in a Digital World

Digital business is changing the rules. It is causing disruption in all industries, and forcing businesses to transform to survive. Many industries are having to shift from selling products to being focused on enhancing the customer experience with a combination of products and services. These digital-led services will become the driver for revenue growth in...

Digital Business Transformation and the Importance of Portfolio Management

For many years technology has played a critical role in improving both the efficiency and accuracy of processes through automation. Now, as technological capabilities continue to evolve, it is becoming more pervasive in all industries. The result is “Digital Business” and its exponential increase in the pace of technology-enabled products and services that impact us...

Reflections on Gartner’s Symposium/ITxpo 2015 Dubai, UAE

Digital Transformation and the Need for Bimodal IT I recently attended the Gartner Symposium/ITxpo in Dubai; it is good to reflect on the powerful messages that were delivered, focusing on how to realize, build and optimize digital opportunities, and moving digital business from theory to practice. CIOs were encouraged to evolve their own IT leadership...

Is Your Billable Utilization Lower than You’d Like?

4 Ways to Improve Billable Utilization Having worked in the professional services industry for many years, I am surprised at how many organizations still struggle with resource management and fail to optimize billable utilization. I’ve also had the privilege of working with organizations that got it right! In this blog, I share some recommendations and...

Too Busy to Improve Billable or Field Utilization? $6,000,000 a Year Busy?

During a recent Field Services conference, I asked the audience to make the following calculations: Multiply the Average Billable Hourly Rate (or Cost) per person and the Average Number of Hours that person should be “off bench” per year. (When we looked at industry averages, we came up with $200/person X 2,175 and came up...

Today’s PSO Market: 3 Concerning Trends and 1 For Your Radar

The last year was a growth year for many professional services organizations and 2014 will continue to be so, especially in the USA and South America, driven by the improving economic environment. With year-over-year growth measurably beginning at the turn of the 21st century, certain topics often surface with regularity. Below are the three most...

Tackling Professional Services’ Organizational Challenges with Multiple Priorities

During a webcast with SPI Research called, Leadership in Large Professional Services Organizations: Dwell or Excel, we discussed the latest research on the topic of trends in project-based businesses and how executive leadership is influencing the priorities of delivery excellence and project automation. Something interesting happened when we polled the audience of more than 150...

How Leaders of Successful Professional Services Are Ensuring Success

In today’s increasingly competitive market place, executive and delivery leadership within professional services firms are taking the time to step back and review their vision and refine their strategies. As the professional services market continues to show signs of growth, often these strategies relate to these business edicts: Create clear competitive advantage Seek continuous improvement...

How to Optimize the Productivity and Profitability of Resources

For all project-based services organizations, having good visibility and control over resources is important if they are to operate effectively and maximize the revenue they can drive from their people. The recent Professional Services View of the Resource Management and Capacity Planning Benchmark Study highlights that this is an area where many of these organizations...

4 Dashboards Vital to Profitability for Tech Services Companies

In the first section of this two part series, 13 Key SRP Metrics Vital to Profitability for Tech Services Companies, I outline specific metrics necessary to measure performance across multiple business units for successful resource planning in Technology Services organizations. This blog will discuss the top dashboards required to provide visibility of those key metrics,...