Why external collaboration is the essence of customer experience
LinkedIn0Share0Tweet0Pin0Email0 In the past, organizations generally did two things in order to plot a course towards customer satisfaction: monitor project plans (e.g. milestones met, deliverables accomplished, schedules followed, budgets adhered), and track customer feedback. However, in recent years customers have developed their own customer satisfaction playbook – and it doesn’t end with plans and feedback. […]

