Leading the conversation on digital connected work
For most organizations, growing revenue and managing operational spend are top priorities. With digital disruption occurring in everything from banking, shopping, to healthcare, today’s organizations must focus on new customer-oriented strategies when it comes to planning and execution. Put simply: managing the customer experience is forcing enterprises to beef up investment in new technology, which...
In the U.S. alone, the estimated cost of customer churn due to poor service is $1.6 Trillion, according to a recent Accenture report. Understanding customer expectations and requirements has never been more important. But capturing and aggregating feedback at scale is easier said than done. However, with the “Voice of the Customer” (VoC) approach and...
Tired of waiting for an invitation to the executive table? Maybe it’s time Enterprise Architects framed technology discussions in a business strategy context to earn their seat at the table. Stepping up your profile makes it easier to prove how you can drive business results in a positive, profitable direction. Sure, changing internal perceptions about...
Cross-functional teams, at least in theory, are good things for any organization. When employees are able to break out of their departmental silos and work closely with colleagues from other areas of the business, they have access to more information and a wider set of capabilities. When things go well, these teams are able to...
Agile has won, and DevOps is now standard at startups worldwide. With all of the success stories we are hearing at nearly every conference we attend, why is it that the conversations within our conference rooms continue to bring up a lack of clear business results, or outright deployment and adoption failures? The success of...
Most software lifecycle integration (SLI) projects fail because organizations underestimate just how difficult integration is and are unaware that software development and delivery tools are not designed to integrate. The APIs in endpoint tools were built by their vendors to create a tiered architecture and not necessarily for third party integration. The tools are built...
Sometimes a new year brings a new way of thinking. When it comes to software integration, it’s time to stop focusing on connecting specific tools and start focusing on enabling collaboration, reporting, and traceability for all of the domains or silos in your organization. Connecting specific tools is a technical detail, but connecting silos is...
Collaboration tools have many benefits – everyone you work with can communicate easily, share documents and access resources from anywhere using any device. While all these may greatly improve the way you and your team manage your work, there’s an additional advantage such tools can have – stakeholder management. Any work or project you undertake...
Planview IdeaPlace is off to a great start in 2017 after a very successful 2016. Last year we announced our strategy to extend our leadership in Innovation Management, and I’m pleased to say that we are firing on all cylinders, as Planview IdeaPlace has become the de facto standard for the enterprise. With the New...
Employee engagement should be a top priority for every employer in 2017 and beyond. A growing body of research indicates that despite the critical importance of employee engagement in long-term organizational success, few companies have found the magic formula for keeping their workers happy and motivated. In fact, a recent employee engagement survey indicated that...
