OSP : Comment éviter que les clients prononcent la déclaration la plus effrayante de toutes
As professional services organizations (PSOs) know all-too-well, there are several worrisome statements that customers can utter, and quite a few alarming ones as well. However, there’s one announcement in particular that’s enough to send chills up and down the spine of even the hardiest, most battle-tested executive or project manager: “We don’t understand this invoice.”...