Rodrigo Hernandez
Articles de

Rodrigo Hernandez

Enhancing ITIL Incident Management and the Customer Experience: Integrating ServiceNow with Atlassian Jira and Microsoft Azure DevOps

Delivering a premium digital experience is more than just clever features and functionality: it’s about maximizing uptime for end users. Our ongoing work with a Fortune 500 healthcare company illustrates just how important a seamless incident management process is to ensure product stability, and customer and employee happiness. Tasktop integrated the organization’s ITSM tool—ServiceNow—to its...

How Tricentis’s Robotic Process Automation (RPA) can accelerate the time to value of your software delivery

The time spent on a repetitive configuration process before completing a purchase order can negatively impact your software product’s time to value. For pre-sales and consulting engineers, this process usually involves repeatedly installing and configuring software to achieve a minimum-viable use case – i.e., meeting minimum requirements to prove that the software works as promised....