Your path to business agility
Craig is responsible for creation of the new Planview Customer Success Center, and leads Planview's Customer Experience team. Craig came to Planview via Troux where he founded the Professional Services team and ran Product Development, SaaS, and more. Prior to Troux, Craig was at Austin Ventures Labs where he was a senior architect assisting AV-funded startups with product architectures. Craig was also the founder of Kazan Software, an Austin-based software services and product development firm. Craig held positions of CTO and CEO at Kazan and holds five patents.
Written by Craig Dalton, VP of Customer Experience and Jerry Manas, Director of Customer Experience for the new Customer Success Center No matter how effective, configurable, or powerful a software product may be, if users can’t learn to adopt to it quickly and painlessly, its value will be diluted. This is where innovative enablement can...
