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Are you interested in a career as a project manager? If so, it’s easy to understand why. Project managers are in demand in virtually every industry, and project manager salaries are steadily on the rise around the globe. Whether you’re a recent college grad or a seasoned professional, a project management position can be a...
In decades past, the concept of project management was closely associated with a few specific industries—engineering, construction and technology in particular. These were the fields that had given rise to project management as a discipline; where most of the fundamental concepts behind project management were developed. More recently, project management has become an essential part...
In recent years, many organizations have made significant investments in training and technology to evolve into a transparent enterprise. And while it is hard to imagine any organization concluding that their attempt was a total failure or a misguided effort, many are nevertheless asking themselves the same thing: “what are we doing wrong?” The story...
Just like a four leaf clover on St. Patrick’s day, every company wants to grow. In fact, most companies would probably say that growth is their primary goal and ultimate measure of success. With growth, however, comes a host of new challenges. Growing companies often need to find new locations, add new internal departments, invest...
What does an IT team do? If you were to ask 100 IT professionals that question, you’d probably get 100 different answers. But you’d also find a common thread, because there’s one characteristic that’s common to all IT teams: they’re in charge of the technology and tools that allow the business to function. In order...
Heads up Dorothy – and your little dog, too. In today’s business environment, instead of worrying about lions, tigers and bears (oh my!), employees are endlessly under siege by a trio of distractions at work that are stealing focus, robbing energy, and paving the way for chronic under-performance: email, IM and chat. Now, this isn’t...
Over the last several years, professional service organizations (PSOs) have experienced an unprecedented level of disruption and change – and employees hoping that the journey ahead will (finally!) offer a nice stretch of peaceful, easy sailing need to reset their expectations: because it is all hands on deck as both competition and customer expectations surge....
In its 2016 Professional Services Maturity™ Benchmark, Service Performance Insights notes that in response to shifting human capital dynamics, professional services organizations (PSO) must “create a different type of workforce that requires technical and client management competency with equal parts of flexibility, autonomy and accountability.” Naturally, talent management programs must play a major role in...
In the 2016 Professional Services Maturity™ Benchmark survey, Service Performance Insight affirms that human capital alignment – i.e. the ability to attract, hire, retain and motivate a quality workforce – continues to be both a critical objective and a key challenge for organizations. Obviously, both Human Capital Management (HCM) systems and organizational policies are...
In the past, organizations generally did two things in order to plot a course towards customer satisfaction: monitor project plans (e.g. milestones met, deliverables accomplished, schedules followed, budgets adhered), and track customer feedback. However, in recent years customers have developed their own customer satisfaction playbook – and it doesn’t end with plans and feedback. Naturally,...
