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What does an IT team do? If you were to ask 100 IT professionals that question, you’d probably get 100 different answers. But you’d also find a common thread, because there’s one characteristic that’s common to all IT teams: they’re in charge of the technology and tools that allow the business to function. In order...
Heads up Dorothy – and your little dog, too. In today’s business environment, instead of worrying about lions, tigers and bears (oh my!), employees are endlessly under siege by a trio of distractions at work that are stealing focus, robbing energy, and paving the way for chronic under-performance: email, IM and chat. Now, this isn’t...
Over the last several years, professional service organizations (PSOs) have experienced an unprecedented level of disruption and change – and employees hoping that the journey ahead will (finally!) offer a nice stretch of peaceful, easy sailing need to reset their expectations: because it is all hands on deck as both competition and customer expectations surge....
In its 2016 Professional Services Maturity™ Benchmark, Service Performance Insights notes that in response to shifting human capital dynamics, professional services organizations (PSO) must “create a different type of workforce that requires technical and client management competency with equal parts of flexibility, autonomy and accountability.” Naturally, talent management programs must play a major role in...
In the 2016 Professional Services Maturity™ Benchmark survey, Service Performance Insight affirms that human capital alignment – i.e. the ability to attract, hire, retain and motivate a quality workforce – continues to be both a critical objective and a key challenge for organizations. Obviously, both Human Capital Management (HCM) systems and organizational policies are...
In the past, organizations generally did two things in order to plot a course towards customer satisfaction: monitor project plans (e.g. milestones met, deliverables accomplished, schedules followed, budgets adhered), and track customer feedback. However, in recent years customers have developed their own customer satisfaction playbook – and it doesn’t end with plans and feedback. Naturally,...
Vous ouvrez votre messagerie pour trouver 427 nouveaux messages. Alors que vous faites défiler les lignes d'objet pour déterminer les messages "les plus urgents", un message texte retentit sur votre iPhone. Quelques instants plus tard, votre téléphone fixe sonne et pendant que vous êtes au téléphone, vous recevez trois messages instantanés de collègues de travail avec des questions urgentes. Pendant ce temps, vous avez deux rapports et une présentation à...
Every day, more businesses recognize the benefits of Planview AdaptiveWork’s innovative, user-friendly project management solutions. From software developers, to healthcare systems, to online marketing firms, organizations around the world are getting their work done smarter and faster with Planview AdaptiveWork’s suite of project management tools. Whether you’re already a customer or are thinking about making...
There’s one thing that sales and marketing professionals neglect at their peril: end users are the ultimate authority when it comes to determining whether product promises are justified – or jokes. And one of the most vivid illustrations of this principle has to do with so-called “killer” project management mobile apps. Why so-called? Because...
Collaboration is one of the biggest topics in project management today. From software developers and accounting firms to creative marketing agencies, companies are discovering that online collaboration tools can help their teams work faster and better. Clarizen, an industry leader in project management software, offers one of the most comprehensive and easy-to-use online collaboration tools...
