Enhancing ITIL Incident Management and the Customer Experience: Integrating ServiceNow with Atlassian Jira and Microsoft Azure DevOps
Delivering a premium digital experience is more than just clever features and functionality: it’s about maximizing uptime for end users. Our ongoing work with a Fortune 500 healthcare company illustrates just how important a seamless incident management process is to ensure product stability, and customer and employee happiness. Tasktop integrated the organization’s ITSM tool—ServiceNow—to its...