{"id":4058,"date":"2016-12-21T08:13:00","date_gmt":"2016-12-21T14:13:00","guid":{"rendered":"https:\/\/blog.planview.com\/?p=4058"},"modified":"2019-12-02T12:10:54","modified_gmt":"2019-12-02T18:10:54","slug":"use-case-hospitality-company-implements-keyless-entry-system-using-outcome-roadmaps","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/use-case-hospitality-company-implements-keyless-entry-system-using-outcome-roadmaps\/","title":{"rendered":"Use Case: Hospitality Company Implements Keyless Entry System Using Outcome Roadmaps"},"content":{"rendered":"<p><a title=\"Planview Enterprise 12\" href=\"https:\/\/blog.planview.com\/turn-strategic-goals-into-executable-plan\/\">In the release of Planview Enterprise 12<\/a>, we introduced the concept of outcomes and the ability to create and <a href=\"https:\/\/blog.planview.com\/stay-balanced-with-project-roadmap\/\">associate roadmaps from the programs driving strategy<\/a>. With the release of Planview Enterprise 13, the focus has shifted from the program managers who execute strategy, to those who create the plans that drive strategy. And in my last blog I wrote about the importance of\u00a0<a title=\"outcomes and outcome roadmaps\" href=\"https:\/\/blog.planview.com\/redefining-outcomes-and-their-relationship-to-strategic-ppm\/\">outcomes and outcome roadmaps<\/a>. This blog brings those concepts together in a real world customer use case. So, without further ado&#8230;<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.planview.com\/use-case-hospitality-company-implements-keyless-entry-system-using-outcome-roadmaps\/#Hospitality_Company_Implements_Keyless_Entry_System_To_Enhance_Customer_Experience\" >Hospitality Company Implements Keyless\u00a0Entry System To Enhance Customer Experience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.planview.com\/use-case-hospitality-company-implements-keyless-entry-system-using-outcome-roadmaps\/#Outcome_Roadmaps_Cut_Time_to_Market\" >Outcome Roadmaps Cut Time to Market<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog.planview.com\/use-case-hospitality-company-implements-keyless-entry-system-using-outcome-roadmaps\/#Outcome_Roadmaps_Your_Path_to_Transformation_Growth_and_Innovation\" >Outcome Roadmaps: Your Path to Transformation, Growth, and Innovation<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Hospitality_Company_Implements_Keyless_Entry_System_To_Enhance_Customer_Experience\"><\/span><strong>Hospitality Company Implements Keyless\u00a0Entry System To Enhance Customer Experience<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Let\u2019s turn to an international hotelier to illustrate how a solution-centric approach using portfolio management for digital transformation is supporting a huge strategic initiative that is disrupting and changing investments in that industry (<a href=\"https:\/\/www.youtube.com\/watch?v=lRlynxQUuWc&amp;rel=0\" data-video-id=\"lRlynxQUuWc\" title=\"Planview Enterprise 13 - Outcomes and Outcome Roadmapping\" target=\"_blank\" rel=\"noopener noreferrer\">check out the video for the use case with a product demo<\/a>).<\/p>\n<div class=\"video-thumbnail text-center\"><a href=\"https:\/\/www.youtube.com\/watch?v=lRlynxQUuWc&amp;rel=0\" data-video-id=\"lRlynxQUuWc\" title=\"Planview Enterprise 13 - Outcomes and Outcome Roadmapping\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/lRlynxQUuWc\/maxresdefault.jpg\" alt=\"Video: Planview Enterprise 13 - Outcomes and Outcome Roadmapping\" class=\"img-responsive center-block\" \/><\/a><\/div>\n<p>With net margins under 5% and high fixed costs<sup>1<\/sup>, hotels all over the world are finding new ways to cut costs while attracting and retaining customers. While hotel rooms may be the primary product, technology is changing the customer experience and offering innovative solutions.<\/p>\n<p>With a focus on customer experience, the portfolio begins with the outcome \u2013 a new keyless entry system \u2013 which allows guests to check in and enter their rooms using a mobile phone app. While this sounds simple on the surface, veteran technology managers will quickly discern the complexities that lie beneath.<\/p>\n<p>This effort is not just creating an application, it is fundamentally disrupting how the organization operates, the systems it relies upon, and how customers interact with it. Making it happen and creating a seamless experience that builds loyalty requires a mindset shift away from project management to one that begins with the applications and services that are required and impacted to implement not just the technology, but the change throughout the business. (<a href=\"https:\/\/www.youtube.com\/watch?v=lRlynxQUuWc&amp;rel=0\" data-video-id=\"lRlynxQUuWc\" title=\"Planview Enterprise 13 - Outcomes and Outcome Roadmapping\" target=\"_blank\" rel=\"noopener noreferrer\">See the video to find out more about this use case and the role that Planview Enterprise outcome roadmaps play<\/a>.)<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Outcome_Roadmaps_Cut_Time_to_Market\"><\/span><strong>Outcome Roadmaps Cut Time to Market<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Strategic roadmaps don\u2019t start with project plans, they begin with the proposed solutions, products, applications, and services to be delivered. Become an outcome-centric portfolio organization to bring your roadmaps to life, to drive IT and product strategy while reducing the time to deliver to your market and your customers.<\/p>\n<p>This value is not just limited to those large, strategic initiatives. Managers can also leverage roadmaps that include programs and projects for ongoing maintenance and enhancements for the next several years, so that they can strategically plan for changes, and flexibly adapt to changes in technology, the supply chain, or customer demand. This enables the continued tracking of incremental revenues for products, total cost of ownership for applications, and benefit realization for all types of outcomes delivered.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Outcome_Roadmaps_Your_Path_to_Transformation_Growth_and_Innovation\"><\/span><strong>Outcome Roadmaps: Your Path to Transformation, Growth, and Innovation<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Empower your product, application, and service managers to create roadmaps from their perspective. Then have them tie into the demand management process while folding in execution. Continue to track it from the roadmap vision, to improve the ongoing management of the roadmaps.<\/p>\n<p>We\u2019re excited about the enhanced power of outcome roadmaps in Planview Enterprise 13, and we can\u2019t wait to hear what you think.<\/p>\n<ol>\n<li>Biery, M. (2016).\u00a0How U.S. Hotels Are Faring.\u00a0Forbes.com. Retrieved 15 November 2016, from https:\/\/www.forbes.com\/sites\/sageworks\/2014\/01\/05\/how-u-s-hotels-are-faring\/#78a557912a7f<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>In the release of Planview Enterprise 12, we introduced the concept of outcomes and the ability to create and associate roadmaps from the programs driving strategy. With the release of Planview Enterprise 13, the focus has shifted from the program managers who execute strategy, to those who create the plans that drive strategy. And in&#8230;<\/p>\n","protected":false},"author":53,"featured_media":4060,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[478,477],"tags":[499,403],"class_list":["post-4058","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-products","category-vision-trends","tag-outcomes","tag-video"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Outcome Roadmaps Case Study - Blog | Planview<\/title>\n<meta name=\"description\" content=\"Check out this outcome roadmaps case study to see how a hospitality company implemented a keyless entry system to enhance customer experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.planview.com\/use-case-hospitality-company-implements-keyless-entry-system-using-outcome-roadmaps\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use Case: Hospitality Company Implements Keyless Entry System Using Outcome Roadmaps\" \/>\n<meta property=\"og:description\" content=\"Check out this outcome roadmaps case study to see how a hospitality company implemented a keyless entry system to enhance customer experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.planview.com\/use-case-hospitality-company-implements-keyless-entry-system-using-outcome-roadmaps\/\" \/>\n<meta property=\"og:site_name\" content=\"Planview Blog\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/pages\/Planview-Inc\/89422974772\" \/>\n<meta property=\"article:published_time\" content=\"2016-12-21T14:13:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-12-02T18:10:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2016\/12\/Use-Case_Business-Transformation-with-Planview-Enterprise-13.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"750\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Carina Hatfield\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Planview\" \/>\n<meta name=\"twitter:site\" content=\"@Planview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Carina Hatfield\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.planview.com\/use-case-hospitality-company-implements-keyless-entry-system-using-outcome-roadmaps\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.planview.com\/use-case-hospitality-company-implements-keyless-entry-system-using-outcome-roadmaps\/\"},\"author\":{\"name\":\"Carina Hatfield\",\"@id\":\"https:\/\/blog.planview.com\/#\/schema\/person\/6e0377b10e52b34a49ee40a12bbc3683\"},\"headline\":\"Use Case: Hospitality Company Implements Keyless Entry System Using Outcome Roadmaps\",\"datePublished\":\"2016-12-21T14:13:00+00:00\",\"dateModified\":\"2019-12-02T18:10:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.planview.com\/use-case-hospitality-company-implements-keyless-entry-system-using-outcome-roadmaps\/\"},\"wordCount\":565,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/blog.planview.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/blog.planview.com\/use-case-hospitality-company-implements-keyless-entry-system-using-outcome-roadmaps\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.planview.com\/wp-content\/uploads\/2016\/12\/Use-Case_Business-Transformation-with-Planview-Enterprise-13.jpg\",\"keywords\":[\"Outcomes\",\"Video\"],\"articleSection\":[\"Products &amp; 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