{"id":3975,"date":"2016-11-29T08:00:00","date_gmt":"2016-11-29T14:00:00","guid":{"rendered":"https:\/\/blog.planview.com\/?p=3975"},"modified":"2022-04-05T13:11:08","modified_gmt":"2022-04-05T18:11:08","slug":"outcomes-are-different-deliver-products-and-services-that-matter","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/","title":{"rendered":"Outcomes Are Different: Deliver Products and Services That Matter"},"content":{"rendered":"<p>Last month I introduced the concept of <a href=\"https:\/\/blog.planview.com\/work-resource-management-now\/\">Work and Resource Management<\/a> as a way to deal with the complexity confronting organizations of all sizes. Eight forces are creating this complexity today, constraining the progress of organizations and teams as they try to innovate and deliver on their strategic objectives. The basic issue and opportunity here is the proliferation of work and resources, mandating a new management approach that goes beyond PPM.<\/p>\n<p>Over the next several months, I\u2019ll delve into each of these eight disruptive forces, starting with the first one:<\/p>\n<ol>\n<li><strong>OUTCOMES ARE DIFFERENT<\/strong><\/li>\n<li><a title=\"Capabilities must be strategic\" href=\"https:\/\/blog.planview.com\/capabilities-must-be-strategic\/\">Capabilities must be strategic<\/a><\/li>\n<li><a title=\"Work methods\u00a0are proliferating\" href=\"https:\/\/blog.planview.com\/work-methods-are-proliferating\/\">Work methods\u00a0are proliferating<\/a><\/li>\n<li><a title=\"Unstructured work is exploding\" href=\"https:\/\/blog.planview.com\/unstructured-work-is-exploding\/\">Unstructured work is exploding<\/a><\/li>\n<li><a title=\"Plans are even more critical\" href=\"https:\/\/blog.planview.com\/plans-are-even-more-critical\/\">Plans are even more critical<\/a><\/li>\n<li><a title=\"Teams are virtual and global\" href=\"https:\/\/blog.planview.com\/teams-are-virtual-and-global-organizations-must-help-them-succeed\/\" target=\"_blank\" rel=\"noopener noreferrer\">Teams are virtual and global<\/a><\/li>\n<li><a title=\"Technology is everywhere\" href=\"https:\/\/blog.planview.com\/technology-is-everywhere-make-it-work-for-your-business\/\">Technology is everywhere<\/a><\/li>\n<li><a title=\"\" href=\"https:\/\/blog.planview.com\/resources-are-multiplying\/\">Resources are multiplying<\/a><\/li>\n<\/ol>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/#Outcomes_Are_Different\" >Outcomes Are Different<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/#Organizations_Must_Be_Product-Centric\" >Organizations Must Be Product-Centric<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/#Why_Work_and_Resource_Management_Matters\" >Why Work and Resource Management Matters<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Outcomes_Are_Different\"><\/span><strong>Outcomes Are Different<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Here is a quick video of me explaining the significance of \u201coutcomes are different\u201d at our recent <a title=\"Planview Horizons: The Planview Customer Conference\" href=\"https:\/\/horizons.planview.com\/global\/horizons-highlights\/\" target=\"_blank\" rel=\"noopener noreferrer\">Horizons: The Planview Customer Conference<\/a>:<\/p>\n<div class=\"text-center\"><\/div>\n<div class=\"video-thumbnail text-center\"><a title=\"Outcomes are different\" href=\"https:\/\/www.youtube.com\/watch?v=fK0rwswO4nk&amp;rel=0\" target=\"_blank\" rel=\"noopener noreferrer\" data-video-id=\"fK0rwswO4nk\"><img decoding=\"async\" class=\"img-responsive center-block\" src=\"https:\/\/img.youtube.com\/vi\/fK0rwswO4nk\/maxresdefault.jpg\" alt=\"Video: Outcomes are different\" \/><\/a><\/div>\n<p>The bottom line with \u201cOutcomes are different\u201d is that organizations can no longer define success in terms of projects alone. With the speed and agility required in today\u2019s businesses, different groups cannot work in isolation on various projects that have little to no relation to each other or the bigger picture. What matters are the outcomes your investments deliver in pursuit of strategic objectives, in short, the end products and services.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Organizations_Must_Be_Product-Centric\"><\/span><strong>Organizations Must Be Product-Centric<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In fact, in a \u201cPredicts 2016\u201d report \u2013 \u201c<a href=\"https:\/\/www.gartner.com\/doc\/3174722\/predicts--ppm-capabilities-solutions\" target=\"_blank\" rel=\"noopener noreferrer\">PPM Capabilities and Solutions Are Not Keeping Pace With Digital Transformation<\/a>\u201d \u2013 Gartner found that by 2018, 20% of businesses and their IT organizations that have shifted from project to <a href=\"https:\/\/www.planview.com\/products-solutions\/solutions\/product-innovation-portfolio-management\/\">product portfolio management<\/a> will generate market leadership, driving a shift in the mainstream from project to product portfolio management.<sup>1<\/sup> The report goes on to state, \u201cIT digital consumers will expect continuous innovation and change, so PPM practitioners and solution providers must adapt.\u201d<a href=\"https:\/\/media.planview.com\/wp-content\/uploads\/2016\/11\/work-resource-management-infographic.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3985 size-full\" title=\"Infographic: Outcomes Are Different\" src=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2016\/11\/wrm-infographic-outcomes-complete.jpg\" alt=\"Infographic: Outcomes Are Different\" width=\"630\" height=\"306\" srcset=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2016\/11\/wrm-infographic-outcomes-complete.jpg 630w, https:\/\/blog.planview.com\/wp-content\/uploads\/2016\/11\/wrm-infographic-outcomes-complete-300x146.jpg 300w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/a><\/p>\n<p>To adapt and become more product\/service-centric, you must determine all the outcomes needed to achieve your strategic deliverables, including applications, technologies, services, solutions, products, and other essentials. Knowing this will help you break down silos and harness expertise from every area of your business. Then you can execute across business units, teams, and geographies to deliver programs, drive digital transformation, and fuel growth strategies.<\/p>\n<p>For example, if you are launching a new product, what are all the outcomes needed to make this happen? Do you need to create a retail presence, an online store, create a new delivery experience, or some combination of channels? If you are a looking to improve the customer experience, what are all the outcomes required to integrate your mobile application with all other areas of the customer experience as well as your legacy IT systems?<\/p>\n<p>Planview Senior Product Manager <a title=\"Carina Hatfield\" href=\"https:\/\/blog.planview.com\/author\/carina-hatfield\/\">Carina Hatfield<\/a> frames it nicely, \u201cOutcomes enable \u2018the what,\u2019 so everyone can understand all aspects of what is to be delivered and how individual priorities fit in that strategic roadmap to execute across the organization.\u201d<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_Work_and_Resource_Management_Matters\"><\/span><strong>Why Work and Resource Management Matters<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>At Planview, we are helping organizations plan and execute in terms of outcomes. We define Work and Resource Management as a comprehensive category of technology capabilities that address a broader set of work and resource challenges. It serves rapid, unstructured work \u2013 such as collaborative projects and tasks \u2013 and the strategic planning and alignment of resources needed to deliver upon the strategy.<\/p>\n<p>According to Ventana Research, \u201cThe work and resources of an organization should not be constrained by the boundaries of project-centric work approaches; nor should they be unstructured to the point that they are not aligned with the needs of the business\u2019s processes or the expected outcomes of the line-of-business units.\u201d<\/p>\n<p>In this spirit, we are not only channeling the work and resource management product capabilities we currently have in Planview Enterprise, Troux, Innotas, and Projectplace; but also constantly creating new ones to help organizations exploit all these disruptive forces and realize their resource potential.<\/p>\n<p>In my next post, I\u2019ll cover why \u201cCapabilities must be strategic.\u201d In the meantime, for more information on Work and Resource Management, visit <a title=\"Work and resource management\" href=\"https:\/\/www.planview.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.Planview.com\/wrm<\/a> where you will find videos, whitepapers, and analyst research related to the subject.<a href=\"https:\/\/www.planview.com\/\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4017 aligncenter\" src=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2016\/11\/wrm-blog-ad-A.jpg\" alt=\"wrm-blog-ad-a\" width=\"540\" height=\"279\" srcset=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2016\/11\/wrm-blog-ad-A.jpg 540w, https:\/\/blog.planview.com\/wp-content\/uploads\/2016\/11\/wrm-blog-ad-A-300x155.jpg 300w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>I\u2019d like to hear from you. How does your organization typically plan and execute on products, services, and applications? Do you plan with the end in mind? Share by leaving a comment below.<\/p>\n<p>1 &amp; 7 Hanford, Michael; Light, Matt; Apfel, Audrey L.; Mieritz, Lars; Stang, Daniel B.; Handler, Robert A.; Schoen, Mbula; Fitzgerald, Donna; Jones, Teresa. \u201c<a title=\"Predicts 2016: PPM Capabilities and Solutions Are Not Keeping Pace With Digital Transformation\" href=\"https:\/\/www.gartner.com\/doc\/3174722\/predicts--ppm-capabilities-solutions\" target=\"_blank\" rel=\"noopener noreferrer\">Predicts 2016: PPM Capabilities and Solutions Are Not Keeping Pace With Digital Transformation<\/a>,\u201d Gartner Research. Dec. 3, 2015<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last month I introduced the concept of Work and Resource Management as a way to deal with the complexity confronting organizations of all sizes. Eight forces are creating this complexity today, constraining the progress of organizations and teams as they try to innovate and deliver on their strategic objectives. The basic issue and opportunity here&#8230;<\/p>\n","protected":false},"author":17,"featured_media":3984,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":3,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[477],"tags":[499,466],"class_list":["post-3975","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vision-trends","tag-outcomes","tag-work-and-resource-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Work and Resource Management Blog - Why WRM Matters<\/title>\n<meta name=\"description\" content=\"Outcomes are investments delivered in pursuit of strategic objectives. Learn how outcomes are different from our work and resource management blog.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Outcomes Are Different: Deliver Products and Services That Matter\" \/>\n<meta property=\"og:description\" content=\"Outcomes are investments delivered in pursuit of strategic objectives. Learn how outcomes are different from our work and resource management blog.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/\" \/>\n<meta property=\"og:site_name\" content=\"Planview Blog\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/pages\/Planview-Inc\/89422974772\" \/>\n<meta property=\"article:published_time\" content=\"2016-11-29T14:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-04-05T18:11:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2016\/11\/wrm-infographic-1-outcomes-blog-750x4000.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"750\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Patrick Tickle\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ptickle\" \/>\n<meta name=\"twitter:site\" content=\"@Planview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Patrick Tickle\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/\"},\"author\":{\"name\":\"Patrick Tickle\",\"@id\":\"https:\/\/blog.planview.com\/#\/schema\/person\/1d4bc9236a3a571f6477374b6fd7ded3\"},\"headline\":\"Outcomes Are Different: Deliver Products and Services That Matter\",\"datePublished\":\"2016-11-29T14:00:00+00:00\",\"dateModified\":\"2022-04-05T18:11:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/\"},\"wordCount\":761,\"commentCount\":8,\"publisher\":{\"@id\":\"https:\/\/blog.planview.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.planview.com\/wp-content\/uploads\/2016\/11\/wrm-infographic-1-outcomes-blog-750x4000.jpg\",\"keywords\":[\"Outcomes\",\"Work and Resource Management\"],\"articleSection\":[\"Vision and Trends\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/\",\"url\":\"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/\",\"name\":\"Work and Resource Management Blog - Why WRM Matters\",\"isPartOf\":{\"@id\":\"https:\/\/blog.planview.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.planview.com\/outcomes-are-different-deliver-products-and-services-that-matter\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.planview.com\/wp-content\/uploads\/2016\/11\/wrm-infographic-1-outcomes-blog-750x4000.jpg\",\"datePublished\":\"2016-11-29T14:00:00+00:00\",\"dateModified\":\"2022-04-05T18:11:08+00:00\",\"description\":\"Outcomes are investments delivered in pursuit of strategic objectives. 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