{"id":25251,"date":"2026-03-11T14:34:36","date_gmt":"2026-03-11T19:34:36","guid":{"rendered":"https:\/\/blog.planview.com\/?p=25251"},"modified":"2026-03-25T14:20:41","modified_gmt":"2026-03-25T19:20:41","slug":"6-essential-leadership-shifts-for-the-ai-era","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/6-essential-leadership-shifts-for-the-ai-era\/","title":{"rendered":"6 Essential Leadership Shifts for the AI Era"},"content":{"rendered":"\n<p>The most powerful metaphor for modern leadership comes from the symphony orchestra.<\/p>\n\n\n\n<p>When you watch a conductor at work, they guide the flow of music with their baton. If a musician makes a mistake, they give a subtle tap to get them back on track. What they never do is jump down, grab the instrument, and start playing themselves.<\/p>\n\n\n\n<p>Yet that&#8217;s exactly what many leaders do. They see a problem, dive in, and solve it themselves rather than asking: &#8220;What environment do I need to create so this person can perform better?&#8221;<\/p>\n\n\n\n<p>In the <a href=\"https:\/\/plan10x.podbean.com\/e\/episode-4-govern-agility-modern-governance-for-the-ai-era\/\">latest episode of the Plan10x podcast<\/a>, host Manoj Kohli sits down with Phil Gadzinski\u2014co-author of the Amazon bestseller <em>Govern Agility<\/em> and former APAC Head of Transformation at Bupa\u2014to explore how leaders must rethink their approach to governance, team development, and their own roles.<\/p>\n\n\n\n<p>Here are the key leadership lessons from their conversation.<\/p>\n\n\n<div class=\"video-thumbnail text-center\">\n  <a title=\"\" href=\"https:\/\/www.youtube.com\/watch?v=GvswvXyCUrg&amp;rel=0\" target=\"_blank\" rel=\"noopener noreferrer\" data-video-id=\"GvswvXyCUrg\">\n    <img decoding=\"async\" class=\"img-responsive center-block\" src=\"https:\/\/img.youtube.com\/vi\/GvswvXyCUrg\/maxresdefault.jpg\" alt=\"Video: \" \/>\n  <\/a>\n<\/div>\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.planview.com\/6-essential-leadership-shifts-for-the-ai-era\/#1_Evolve_Beyond_Industrial-Age_Leadership\" >1. Evolve Beyond Industrial-Age Leadership<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.planview.com\/6-essential-leadership-shifts-for-the-ai-era\/#2_Role_Modeling_Matters_More_Than_Mandates\" >2. Role Modeling Matters More Than Mandates<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog.planview.com\/6-essential-leadership-shifts-for-the-ai-era\/#3_Embrace_Trust_But_Verify\" >3. Embrace Trust But Verify<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog.planview.com\/6-essential-leadership-shifts-for-the-ai-era\/#4_Develop_Curiosity_and_Empathy\" >4. Develop Curiosity and Empathy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blog.planview.com\/6-essential-leadership-shifts-for-the-ai-era\/#5_Balance_Workforce_Development\" >5. Balance Workforce Development<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/blog.planview.com\/6-essential-leadership-shifts-for-the-ai-era\/#6_Be_Human\" >6. Be Human<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/blog.planview.com\/6-essential-leadership-shifts-for-the-ai-era\/#The_Bottom_Line\" >The Bottom Line<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/blog.planview.com\/6-essential-leadership-shifts-for-the-ai-era\/#What_Else_Youll_Learn\" >What Else You&#8217;ll Learn<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-1-evolve-beyond-industrial-age-leadership\"><span class=\"ez-toc-section\" id=\"1_Evolve_Beyond_Industrial-Age_Leadership\"><\/span>1. Evolve Beyond Industrial-Age Leadership<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Most management training is still rooted in Taylorism\u2014an early-1900s approach of measuring how many pins a worker can make in a day and rewarding higher output. Business schools bolt on contemporary ideas, but underneath it all sits this outdated foundation.<\/p>\n\n\n\n<p>This matters because statistical management models work for factory floors, not creative knowledge work. Great technical talent gets promoted to management, but when nobody teaches them that leadership is a completely different job, they keep doing what they know\u2014the technical work\u2014instead of leading.<\/p>\n\n\n\n<p><strong>What needs to change:<\/strong> Recognize that leadership requires different skill sets\u2014however, command-and-control isn\u2019t one of them. Adopt training programs that align with your culture, and invest heavily in developing your talent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-role-modeling-matters-more-than-mandates\"><span class=\"ez-toc-section\" id=\"2_Role_Modeling_Matters_More_Than_Mandates\"><\/span>2. Role Modeling Matters More Than Mandates<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Phil shared a thoughtful example from ANZ Bank. A CEO spent 10 years shifting the culture\u2014breaking silos, building cross-functional teams, changing how people think and work. Financial results improved steadily over the decade.<\/p>\n\n\n\n<p>Within three months of that CEO leaving, it all unraveled. A new CEO introduced new ideas, and the organization reverted almost immediately to where it had started. Why? The role modeling disappeared.<\/p>\n\n\n\n<p>As Phil observes: &#8220;I don&#8217;t think you can force people to think differently.&#8221; You can&#8217;t mandate a new mindset through training programs or executive decrees. But you can find small, visible, repeatable behaviors that demonstrate what you want the culture to become.<\/p>\n\n\n\n<p>Another organization Phil knows decided that leaders would wash their own coffee cups. It sounds trivial, but walk into any office kitchen full of dirty cups, and you immediately question whether people take responsibility. Clean kitchens signal that people take pride in their workplace.<\/p>\n\n\n\n<p><strong>How to make change stickier:<\/strong> Tangible actions you can demonstrate consistently are more effective than mandating mindset shifts. (Read: Your behavior matters more than your words.)<\/p>\n\n\n\n<p><strong>Read Next: <\/strong><a href=\"https:\/\/blog.planview.com\/why-proactive-change-management-is-the-right-approach-to-transformation-part-1\/\">Why Proactive Change Management is the Right Approach to Transformation (Part 1)<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-embrace-trust-but-verify\"><span class=\"ez-toc-section\" id=\"3_Embrace_Trust_But_Verify\"><\/span>3. Embrace Trust But Verify<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Traditional governance systems assume low trust. Someone far from the work needs assurance that things are being done correctly, so layers of oversight, approvals, and checkpoints get added.<\/p>\n\n\n\n<p>Modern, agile systems require the opposite: high trust with appropriate verification. This means creating transparency where it makes sense without drowning everyone in information. Radical transparency sounds good in theory, but it leads to overload and paralysis. Sensible transparency means finding the right zone for your context.<\/p>\n\n\n\n<p><strong>A new approach to trust:<\/strong> Move from low-trust to high-trust governance. Identify areas where you don&#8217;t need all the answers and which tools and teams can quickly get them, when needed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-develop-curiosity-and-empathy\"><span class=\"ez-toc-section\" id=\"4_Develop_Curiosity_and_Empathy\"><\/span>4. Develop Curiosity and Empathy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Phil referenced the TV show Ted Lasso and its memorable line about being curious rather than judgmental. For leaders facing relentless change\u2014new AI tools, shifting market conditions, evolving customer expectations\u2014curiosity is survival equipment.<\/p>\n\n\n\n<p>A learning culture adapts to change better than a fixed culture. And a learning culture starts with leaders who demonstrate genuine curiosity and show empathy for what their teams are experiencing. Your people are under pressure, too. They&#8217;re being asked to learn new tools, adopt new processes, and deliver results simultaneously.<\/p>\n\n\n\n<p><strong>A learning mindset means:<\/strong> We can\u2019t say two things enough: First, think about it from the perspective of your people\u2014they read job outlook reports as much as you do. Saying \u201cjust use AI\u201d rings like a clanging cymbal. Second, don\u2019t passively delegate AI learning to your teams. Leaders must personally build new skills and engage with AI tools to be relevant and effective.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-balance-workforce-development\"><span class=\"ez-toc-section\" id=\"5_Balance_Workforce_Development\"><\/span>5. Balance Workforce Development<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When comparing your team&#8217;s capabilities with where you need to go, start by assessing the scope of change. Is the new work 30% different from what they do now? Or 70% different? This determines your investment strategy.<\/p>\n\n\n\n<p>If it&#8217;s a modest shift, training programs can bridge the gap. If it&#8217;s a significant departure, you&#8217;ll need to balance upskilling existing employees while bringing in new expertise. The goal is to keep current team members engaged and learning while adding complementary skills.<\/p>\n\n\n\n<p><strong>Managing capability transitions:<\/strong> Help current employees transition from creator to composer\u2014support them as they evolve from manual creation to orchestrating AI and automation.<\/p>\n\n\n\n<p><strong>Read Next:<\/strong> <a href=\"https:\/\/blog.planview.com\/beyond-utilization-rates-ai-talent-forecasting\/\">Beyond Utilization Rates: How AI is Solving the Talent \u201cVisibility Gap\u201d<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-6-be-human\"><span class=\"ez-toc-section\" id=\"6_Be_Human\"><\/span>6. Be Human<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Leaders at all levels of an organization face immense pressure to set strategy, meet performance targets, deliver business outcomes, learn new tools, and change how they work. It&#8217;s relentless\u2014but you don\u2019t have to have it all figured out.<\/p>\n\n\n\n<p><strong>Give yourself grace:<\/strong> Accept that you&#8217;re human. Take a breath and step back. Focus on progress, direction, and continuous improvement rather than having all the answers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-bottom-line\"><span class=\"ez-toc-section\" id=\"The_Bottom_Line\"><\/span>The Bottom Line<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Modern leadership is about creating environments where others can succeed, modeling the behaviors you want to see, staying curious, and accepting that you&#8217;re moving through uncertainty alongside your team\u2014not from a position of having all the answers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-else-you-ll-learn\"><span class=\"ez-toc-section\" id=\"What_Else_Youll_Learn\"><\/span>What Else You&#8217;ll Learn<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>While this blog post focuses specifically on leadership, the full podcast conversation between Manoj Kohli and Phil Gadzinski covers much more ground on modernizing governance for the digital age. <a href=\"https:\/\/plan10x.podbean.com\/e\/episode-4-govern-agility-modern-governance-for-the-ai-era\/\">Listen to the complete episode<\/a> to discover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Why 90% of AI experiments are failing<\/li>\n\n\n\n<li>Real-world governance case studies<\/li>\n\n\n\n<li>How to become truly data-driven in your delivery systems<\/li>\n\n\n\n<li>The drain of organizational structure on delivery speed<\/li>\n\n\n\n<li>When to choose radical change versus continuous improvement<\/li>\n<\/ul>\n\n\n\n<p><strong>Experience AI for Connected Work with Planview Anvi<sup>TM<\/sup> &#8212; the AI that connects strategy to delivery.<\/strong> Anvi delivers guidance and takes action using deep expertise and contextual understanding of your data, helping teams prioritize and achieve results with AI tailored to your organization. <a href=\"https:\/\/www.planview.com\/ai\/\">See what Anvi can do<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The most powerful metaphor for modern leadership comes from the symphony orchestra. When you watch a conductor at work, they guide the flow of music with their baton. If a musician makes a mistake, they give a subtle tap to get them back on track. What they never do is jump down, grab the instrument,&#8230;<\/p>\n","protected":false},"author":134,"featured_media":24901,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"[]","footnotes":""},"categories":[9582,9546,477],"tags":[],"class_list":["post-25251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-transformation","category-vision-trends"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>6 Essential Leadership Shifts for the AI Era<\/title>\n<meta name=\"description\" content=\"Here&#039;s how modern leaders are breaking free from industrial-age models to build high-trust, high-performance teams.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.planview.com\/6-essential-leadership-shifts-for-the-ai-era\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"6 Essential Leadership Shifts for the AI Era\" \/>\n<meta property=\"og:description\" content=\"Here&#039;s how modern leaders are breaking free from industrial-age models to build high-trust, high-performance teams.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.planview.com\/6-essential-leadership-shifts-for-the-ai-era\/\" \/>\n<meta property=\"og:site_name\" content=\"Planview Blog\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/pages\/Planview-Inc\/89422974772\" \/>\n<meta property=\"article:published_time\" 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