{"id":20936,"date":"2019-12-19T00:41:26","date_gmt":"2019-12-19T06:41:26","guid":{"rendered":"https:\/\/blog.planview.com\/improving-flow-through-integration-in-santas-workshop-a-fictional-case-study\/"},"modified":"2019-12-19T00:41:26","modified_gmt":"2019-12-19T06:41:26","slug":"improving-flow-through-integration-in-santas-workshop-a-fictional-case-study","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/improving-flow-through-integration-in-santas-workshop-a-fictional-case-study\/","title":{"rendered":"Improving Flow through Integration in Santa\u2019s Workshop: A Fictional Case Study"},"content":{"rendered":"<figure>\n<div class=\"feature-image\"><img decoding=\"async\" class=\"aligncenter size-full\" src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2019\/12\/santas-workshop-graphics_blog-3-850x550.png\" alt=\"Improving Flow through Integration in Santa\u2019s Workshop: A Fictional Case Study\"><\/div>\n<\/figure>\n<p><span style=\"font-weight: 400;\">This weekend, I was watching the movie Elf and it got me thinking &#x2013; how does Santa&#x2019;s Workshop keep up with the demands of a booming population? I saw the manager keeping track of production quotas on a clipboard. There&#x2019;s a single magical book that contains what everyone wants for Christmas, but it&#x2019;s unclear how this information is shared with the teams responsible for production and delivery. <\/span><span style=\"font-weight: 400;\">Is it time for a digital transformation at the North Pole? What would that even look like?&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I knew that if I wanted to figure out how to improve the flow of value through Santa&#x2019;s Workshop I would need a visual. So I started where most of Tasktop&#x2019;s customers do &#x2013; with a <\/span><a href=\"https:\/\/go.tasktop.com\/Value-Stream-Architecture-Consulting.html\"><span style=\"font-weight: 400;\">Value Stream Architecture Consulting<\/span><\/a><span style=\"font-weight: 400;\"> session. I sat down with one of our <\/span><a href=\"https:\/\/thenewstack.io\/the-age-of-software-needs-value-stream-architects\/\"><span style=\"font-weight: 400;\">Value Stream Architects<\/span><\/a><span style=\"font-weight: 400;\"> to discuss what&#x2019;s flowing through Santa&#x2019;s Workshop and how we could eliminate waste in their value stream through integration.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.planview.com\/improving-flow-through-integration-in-santas-workshop-a-fictional-case-study\/#Santas_Workshop_Value_Stream_Architecture_Diagram\" >Santa&#x2019;s Workshop Value Stream Architecture Diagram<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.planview.com\/improving-flow-through-integration-in-santas-workshop-a-fictional-case-study\/#Improved_Flow_Through_Integration\" >Improved Flow Through Integration<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Santas_Workshop_Value_Stream_Architecture_Diagram\"><\/span><span style=\"font-weight: 400;\">Santa&#x2019;s Workshop Value Stream Architecture Diagram<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img class=\"lazyload\" alt height=\"4350\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2019\/12\/santas-workshop-graphics_blog-3.png\"><\/p>\n<p><span style=\"font-weight: 400;\">Rather than the traditional repositories and artifacts we see in software delivery value streams, the toolchain in Santa&#x2019;s Workshop would be made of custom-built solutions with work items specific to what&#x2019;s being produced at the workshop. As you can see in the Ideate section, multiple types of requests are gathered in the Wish List system. A business analyst would then review these requests and turn them into valid requirements, running them through the Checking It Twice system to validate against the naughty or nice list before they are added to the Workshop backlog.&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The toymakers, similar to the developers in a software value stream, would build from these requirements and send to Quality Control for testing. Depending on the type of toy and its requirements, a number of tests would be run (in some cases requiring approval from Mrs. Claus) before they are added to the release pipeline or sent back to the workshop to be fixed.<\/span><\/p>\n<p><a href=\"https:\/\/giphy.com\/gifs\/will-ferrell-elf-gif-lXmHuSKBb9VQY\"><img alt=\"Jack In The Box Elf GIF - Find &amp; Share on GIPHY\" height=\"250\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/media\/lxmhuskbb9vqy\/giphy.gif\" class=\"lazyload\"><\/a><\/p>\n<p><span style=\"font-weight: 400;\">In the Operate section, instead of your traditional helpdesk tools, we see the Misfit Toys. These, we imagine, are similar to technical debt, often overlooked until a real leader like Rudolph shines some light on them.&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There was a lot of debate about what exactly the release pipeline would look like, but in the end we decided that this was probably such a closely-guarded secret that they wouldn&#x2019;t be willing to share.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Improved_Flow_Through_Integration\"><\/span><strong>Improved Flow Through Integration<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With all of these stages integrated, Santa&#x2019;s Workshop would reduce significant amounts of waste in their value stream and achieve the speed needed to keep up with the demands of the modern world. Some of the benefits would include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Capacity planning<\/b><span style=\"font-weight: 400;\">. Having all of the requests in a single system, broken down by type allows management to ensure that they have the appropriate number of specialists allocated to the different teams. This might mean increasing the number of analysts on the text request team while reducing those dedicated to handwritten letters or reallocating toymakers from the traditional toys team to the video games team.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Eliminate wasted effort.<\/b><span style=\"font-weight: 400;\"> Having the Checking It Twice system verify all requests before having them added to the backlog keeps the toymakers from wasting time working on toys for kids on the naughty list.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Requirements traceability.<\/b><span style=\"font-weight: 400;\"> The toymakers and testers can work from the clearly stated requirements so they can ensure that what they produce satisfies the customer while adhering to any relevant regulatory requirements.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Improved happiness.<\/b><span style=\"font-weight: 400;\"> Given the unique labor force, it&#x2019;s hard to imagine Santa&#x2019;s Workshop having high employee turnover. However, the clarity and reduced waste that comes from a connected value stream has been shown to improve employee happiness. One Tasktop customer saw a 22% increase in employee engagement after they integrated the tools used by their developers and testers.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These are just some of the benefits of a connected value stream. While Tasktop can&#x2019;t really connect the fictional systems in Santa&#x2019;s Workshop, <a href=\"\/integrations\">we&#xA0;<em>can<\/em> provide integration for nearly 60 of the best-of-breed tools used in planning, building and delivering software at a scale to accelerate your product delivery.<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to learn how you can connect, visualize and measure the work that flows through your software delivery value stream, sign up for a <\/span><a href=\"https:\/\/go.tasktop.com\/Value-Stream-Architecture-Consulting.html\"><span style=\"font-weight: 400;\">Value Stream Architecture Consulting<\/span><\/a><span style=\"font-weight: 400;\"> session today.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This weekend, I was watching the movie Elf and it got me thinking &#x2013; how does Santa&#x2019;s Workshop keep up with the demands of a booming population? I saw the manager keeping track of production quotas on a clipboard. There&#x2019;s a single magical book that contains what everyone wants for Christmas, but it&#x2019;s unclear how&#8230;<\/p>\n","protected":false},"author":233,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[9543],"tags":[],"class_list":["post-20936","post","type-post","status-publish","format-standard","hentry","category-value-stream-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Improving Flow through Integration in Santa\u2019s Workshop: A Fictional Case Study | Tasktop Blog<\/title>\n<meta name=\"description\" content=\"Santa&#039;s Workshop probaby has the largest customer-base in the world. 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