{"id":20656,"date":"2021-05-18T10:00:08","date_gmt":"2021-05-18T15:00:08","guid":{"rendered":"https:\/\/blog.planview.com\/improving-delivery-predictability-for-features-and-defects-and-boosting-team-engagement\/"},"modified":"2021-05-18T10:00:08","modified_gmt":"2021-05-18T15:00:08","slug":"improving-delivery-predictability-for-features-and-defects-and-boosting-team-engagement","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/improving-delivery-predictability-for-features-and-defects-and-boosting-team-engagement\/","title":{"rendered":"Improving Delivery Predictability for Features and Defects and Boosting Team Engagement"},"content":{"rendered":"<figure>\n<div class=\"feature-image\"><img decoding=\"async\" class=\"aligncenter size-full\" src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/05\/tasting-our-dog-food-david_blog-image-850x550.png\" alt=\"Improving Delivery Predictability for Features and Defects and Boosting Team Engagement\"><\/div>\n<\/figure>\n<p><span style=\"font-weight: 400;\">In this second installment of our <strong>Tasty Dog Food Series<\/strong>, we continue to share stories of how we&#x2019;re using our own product, <\/span><a href=\"https:\/\/www.tasktop.com\/platform\/viz\"><span style=\"font-weight: 400;\">Planview Viz&#x2122;<\/span><\/a><span style=\"font-weight: 400;\">, internally to boost our growth and happiness.&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This time, I spoke to David Slater, our Product Value Stream Lead for our cloud and development infrastructure as a service. David wears two hats, that of Product Manager and Engineering Manager. David told me about how his team uses Planview Viz to become more predictable in their delivery of Features and Defects and to boost team member engagement (which we call happiness). Planview Viz is a value stream management solution that measures and optimizes the flow of business value across end-to-end collaboration networks.&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">David&#x2019;s product value stream is responsible for providing Tasktop&#x2019;s development teams with software delivery applications as a service and cloud infrastructure as a service for Tasktop&#x2019;s SaaS offerings. Since the other product value streams depend on these platforms, having fast and predictable flow is of utmost importance to David. As a Product Manager, <\/span><span style=\"font-weight: 400;\">he&#x2019;s always looking for ways to remove impediments, improve processes and adjust priorities for better results.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the same time, as the Engineering Manager, <\/span><span style=\"font-weight: 400;\">David keeps a close eye on his team. &#x201C;I need to ensure they&#x2019;re not overloaded or overwhelmed. An unhappy team can be an important indicator of a problem in the way we work.&#x201D;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">David goes into Viz at least once a week to look at his Flow Metrics. At one point, he noticed a simultaneous decline in three metrics:&#xA0;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><b>Flow Times were demonstrating high variability. <\/b><span style=\"font-weight: 400;\">Some Flow Items were completing quickly, while others took much longer. There were some serious outliers with very long Flow Times characterized by long wait times. Because of the high-interrupt nature of his value stream&#x2019;s work, David prefers to see smooth and consistent Flow Times, not straying much from the average.&#xA0;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><b>Flow Efficiency was going down, <\/b><span style=\"font-weight: 400;\">indicating<\/span> <span style=\"font-weight: 400;\">wait times were increasing in their processes.&#xA0;&#xA0;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><b>Flow Load was climbing. <\/b><span style=\"font-weight: 400;\">Flow Load is a measure of WIP. When WIP is too high, flow begins to slow down due to high context-switching. Overloaded teams quickly become unproductive and stressed.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">&#x201C;These were all warning signs to me that something wasn&#x2019;t working in our process. Clearly, something was slowing us down and I needed to address it,&#x201D; David told me. &#x201C;Thankfully, I can get that information from Viz, too, with the Bottleneck Finder.&#x201D;&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">David switched to the Bottleneck Finder in Viz, a view that illustrates the value stream and&#xA0; visualizes where work is piling up and aging; the larger and darker the circle, the worse the bottleneck.&#xA0;<\/span><\/p>\n<figure id=\"attachment_11484\" aria-describedby=\"caption-attachment-11484\" style=\"width: 814px\" class=\"wp-caption alignnone\"><img class=\"lazyload\" alt height=\"328\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/05\/screenshot-2021-05-18-at-01.08.00.png\"><figcaption id=\"caption-attachment-11484\" class=\"wp-caption-text\">The bottleneck finder in Planview Viz highlights where work is piling up and aging as big red circles<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">&#x201C;The biggest and darkest circle was at the &#x2018;Verification&#x2019; (Signoff) stage,&#x201D; he said. &#x201C;In our process, peer review is the last step before a Feature or Defect is released, and that is where work was aging. I definitely don&#x2019;t want work to get delayed in the last mile when it&#x2019;s 95% done!&#x201D;&#xA0;&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While work waited for verification, the value stream&#x2019;s customers &#x2014; other Tasktop product value streams &#x2014; were waiting. &#x201C;Work waiting so long for verification isn&#x2019;t good for our customers, but it isn&#x2019;t good for our engineers either. Engineers only get the feedback several days later, after they&#x2019;ve already started something new. It takes longer to incorporate the feedback because you&#x2019;ve mentally already moved on to something else. That&#x2019;s why WIP had started to climb, reflecting more distractions and more context-switching,&#x201D; David said from under his Engineering Manager hat. &#x201C;Maintaining low WIP is critical for keeping us efficient and fast.&#x201D;&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">David clicked into the bottleneck to examine the contributing artifacts, searching for specific common characteristics, but he found that the issue was across the board.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#x201C;We needed to take immediate action, so I brought up the Viz dashboards in our next standup. I showed the team the issue and its impact. We <\/span><span style=\"font-weight: 400;\">spoke honestly about how people tend to put off peer reviews because they are so engrossed in other work and feel like they have too many interruptions as is.&#x201D;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The team agreed to run an experiment: They&#x2019;d create more time for focused, quiet work by blocking &#x201C;non-interrupt hours&#x201D; on their calendars. That way they could have uninterrupted focus and flow, while also committing to setting time aside to complete peer reviews in a timely fashion. David marked the beginning of this experiment as a timeline event in Viz, to monitor the impact of the experiment.<\/span><\/p>\n<figure id=\"attachment_11485\" aria-describedby=\"caption-attachment-11485\" style=\"width: 832px\" class=\"wp-caption alignnone\"><img class=\"lazyload\" alt height=\"324\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/05\/screenshot-2021-05-18-at-01.08.58.png\"><figcaption id=\"caption-attachment-11485\" class=\"wp-caption-text\">Timeline events in Planview Viz mark the beginning of an experiment to reduce Flow Times and Flow Load<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">&#x201C;I wanted all of us to pay more attention to work items in Verification. So we picked a champion from each team to keep an eye on the progress of those work items, and we would also discuss it in our daily Scrum.&#x201D;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By taking these actions, the product value stream was able to reduce wait times in the Verification state. The impact was very significant:&#xA0;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><b>Delivery speed improved. <\/b><span style=\"font-weight: 400;\">Flow Time became more consistent and predictable. The cases where Verification would add 5-10 days to the delivery were gone. Customer satisfaction was up, now that delivery was so much faster.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><b>Flow Efficiency increased. <\/b><span style=\"font-weight: 400;\">By reducing the time work waited in Verification, overall efficiency went up. Team members were more productive.&#xA0;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><b>Flow Load went down<\/b><span style=\"font-weight: 400;\">. The reduction in context-switching boosted team happiness and increased engagement, which David tracks in conversations with developers and a quarterly eNPS survey.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">&#x201C;We managed to identify and rectify a problem very quickly. Viz pieced all the information together for us, made it visible and easy to comprehend. And then it empowered us all to do something about it, so ultimately we were happier and our customers were happier. Truly a win-win for everyone involved,&#x201D; David summarized.<\/span><\/p>\n<h3><strong>More Blogs in the Tasty Dog Food Series<\/strong><\/h3>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\"><a href=\"\/how-we-delivered-more-features-and-solved-incidents-faster-by-using-our-own-product\"><span class=\"s2\">How We Delivered More Features and Solved Incidents Faster By Using Our Own Product<\/span><\/a><\/span><\/li>\n<li class=\"li1\"><span class=\"s1\"><a href=\"\/how-we-built-the-case-for-application-replatforming-using-flow-metrics\"><span class=\"s2\">How We Built the Case for Application Replatforming Using Flow Metrics<\/span><\/a><\/span><\/li>\n<li class=\"li1\"><span class=\"s1\"><a href=\"\/fighting-pandemic-fatigue-by-safely-experimenting-with-engineering-team-structures\"><span class=\"s2\">Fighting pandemic fatigue by safely experimenting with engineering team structures<\/span><\/a><\/span><\/li>\n<\/ul>\n<h2>Take a Course in Flow Metrics<\/h2>\n<p><a href=\"\/the-flow-institute-the-first-online-community-for-value-stream-management-vsm\">The Flow Institute<\/a>&#xA0;offers a range of courses on the Flow Framework&#xAE; and Value Stream Management.<\/p>\n<p><img class=\"lazyload\" alt height=\"300\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2021\/05\/ff-web_dominica-240x300-1.jpeg\"><\/p>\n<p>In this on-demand course by Dominica DeGrandis (bestselling author of&#xA0;<a href=\"https:\/\/www.amazon.com\/Making-Work-Visible-Exposing-Optimize\/dp\/B07776XY3D\/ref=sr_1_1?dchild=1&amp;keywords=making+work+visible&amp;qid=1620813406&amp;sr=8-1\"><em>Making Work Visible<\/em><\/a>) introduces the Flow Metrics, providing a deeper dive into what they are and why you need them. The course explains the theory behind Flow Time, Flow Velocity, Flow Efficiency, Flow Load and Flow Distribution.<\/p>\n<p><a href=\"https:\/\/flowframework.org\/flow-institute\/introduction-to-flow-metrics\/\">Register today<\/a>.<\/p>\n<p><em>This course is provided on-demand and includes video lessons by Flow Experts and in-course quizzes. Login details will be provided within 24 hours of registration.<\/em><\/p>\n<p>&#xA0;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this second installment of our Tasty Dog Food Series, we continue to share stories of how we&#x2019;re using our own product, Planview Viz&#x2122;, internally to boost our growth and happiness.&#xA0; This time, I spoke to David Slater, our Product Value Stream Lead for our cloud and development infrastructure as a service. David wears two&#8230;<\/p>\n","protected":false},"author":233,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[478,9545],"tags":[],"class_list":["post-20656","post","type-post","status-publish","format-standard","hentry","category-products","category-the-flow-framework"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Improving Delivery Predictability for Features and Defects and Boosting Team Engagement | Tasktop Blog<\/title>\n<meta name=\"description\" content=\"How Tasktop is using Tasktop Viz Flow Metrics to improve predictability for features and defects and boost team 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