{"id":20552,"date":"2022-01-05T07:57:24","date_gmt":"2022-01-05T13:57:24","guid":{"rendered":"https:\/\/blog.planview.com\/flow-metrics-three-anti-patterns-to-avoid\/"},"modified":"2022-01-05T07:57:24","modified_gmt":"2022-01-05T13:57:24","slug":"flow-metrics-three-anti-patterns-to-avoid","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/flow-metrics-three-anti-patterns-to-avoid\/","title":{"rendered":"Flow Metrics: Three Anti-Patterns to Avoid"},"content":{"rendered":"<figure>\n<div class=\"feature-image\"><img decoding=\"async\" class=\"aligncenter size-full\" src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2022\/01\/memes-calandar-15-850x550.png\" alt=\"Flow Metrics: Three Anti-Patterns to Avoid\"><\/div>\n<\/figure>\n<p><span style=\"font-weight: 400;\">Value stream management is a growing practice in <a href=\"\/interactive-value-stream-management-guide-how-vsm-helps-your-role-in-software-delivery\">software delivery<\/a> organizations of large scale enterprises and government agencies. Flow Metrics are a major pillar of how we measure improvement in value streams.&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As organizations begin to adopt <\/span><a href=\"https:\/\/www.tasktop.com\/flow-metrics\/\"><span style=\"font-weight: 400;\">Flow Metrics<\/span><\/a><span style=\"font-weight: 400;\">, our natural tendencies emerge to massage the newfound visibility to make the metrics &#x201C;look good&#x201D;. This is by no means a unique phenomenon: Any marketing expert could tell you, for example, how Google Analytics can paint a very different picture depending on the selected date range.&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That said, these anti-patterns would be wise to avoid, as they prevent us from using the data to improve our daily work. In this blog, we&#x2019;ll review a few of the common anti-patterns about which you you should be aware.&#xA0;<\/span><\/p>\n<p style=\"text-align: center;\"><b>Get the full list with our humorous take on anti-patterns in <\/b><b>the <\/b><b>2022 Tasktop Desktop Calendar: 12 Tricks to Good-Looking Flow Metrics <\/b><\/p>\n<figure id=\"attachment_11804\" aria-describedby=\"caption-attachment-11804\" style=\"width: 913px\" class=\"wp-caption alignnone\"><img class=\"lazyload\" alt=\"calendars on desk\" height=\"512\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2022\/01\/calendars-on-desk.jpg\"><figcaption id=\"caption-attachment-11804\" class=\"wp-caption-text\"><strong><em><a href=\"https:\/\/go.tasktop.com\/Flow-Metrics-Calendar.html\">Click here<\/a> to claim your free calendar! (U.S. Only)<\/em><\/strong><\/figcaption><\/figure>\n<h3><strong>Chop up the value stream<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">In his groundbreaking book <\/span><a href=\"https:\/\/projecttoproduct.org\/the-book\/\"><i><span style=\"font-weight: 400;\">Project to Product<\/span><\/i><\/a><span style=\"font-weight: 400;\">, Dr. Mik Kersten writes, &#x201C;Correlating the Flow Metrics with business results provides us with a dashboard that connects the work being done in each value stream with the business results that the value stream is producing &#x2026; if a part of the value stream is excluded, the flow metrics will not be correct; nor will they be meaningful if the value stream and product boundaries, as well as value metrics for each, are not accurately specified.&#x201D;&#xA0;&#xA0;<\/span><\/p>\n<figure id=\"attachment_11806\" aria-describedby=\"caption-attachment-11806\" style=\"width: 2427px\" class=\"wp-caption alignnone\"><img class=\"lazyload\" alt=\"Measure Teams image\" height=\"1564\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2022\/01\/memes-calandar-_4-e1641403019817.png\"><figcaption id=\"caption-attachment-11806\" class=\"wp-caption-text\"><strong><em>Flow Metrics anti-pattern: Excluding part of the value stream<\/em><\/strong><\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">When measuring a small segment of the value stream, which is typically made up of one specialization (e.g., engineering), flow can look pretty good. It effectively lops off the time a request, defect or business idea spent making its way to this team. And in this example, it also lops off the time the committed code will spend waiting for release, UAT or business signoff. As such, you will likely create an overly optimistic view of flow and effectively hide the bottlenecks that exist from idea to outcome, which we are so anxious to reveal.&#xA0;<\/span><\/p>\n<h3><b>Tips to avoid this anti-pattern:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure to create an expansive view of the value stream, in addition to these smaller team-level views.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Group multiple teams together in a product line view to get insights into where flow is the most impeded. This will help you direct attention and resources to the team who needs it most and who may &#x2014; in some cases &#x2014; be a dependency for overall feature delivery.&#xA0;&#xA0;<\/span><\/li>\n<\/ul>\n<h3><strong>Delay action and address data hygiene instead<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Flow Metrics tell a story about the speed, throughput and efficiency of a value stream. They give a readout of the current state: the rate of value delivery, the distribution of work profiles completed, the load on the value stream and where work is waiting the longest. The data itself is drawn from the work management systems themselves, like Jira, Azure DevOps and ServiceNow.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A common reaction to any new metrics is to question their credibility and in our experience, Flow Metrics are no different. The first impulse is to second-guess the data, and the second impulse is to hit the pause button on the analysis and improvement plan and instead go away for a while to &#x201C;fix the source data&#x201D;. <\/span><\/p>\n<figure id=\"attachment_11807\" aria-describedby=\"caption-attachment-11807\" style=\"width: 2464px\" class=\"wp-caption alignnone\"><img class=\"lazyload\" alt=\"Casting Doubt image\" height=\"1564\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2022\/01\/memes-calandar-_11-e1641403079433.png\"><figcaption id=\"caption-attachment-11807\" class=\"wp-caption-text\"><strong><em>Flow Metrics anti-pattern: Delaying action due to perceived data hygiene<\/em><\/strong><\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">The drawbacks of delaying action are clear &#x2014; flow will not get any better if you do nothing.&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For better or worse, the data in your Flow Metrics is the same data you&#x2019;re seeing in all your other tool-based metrics. True, it&#x2019;s abstracted and presented in a different way and it emphasizes different things, but it is the same source data. So your assumption should be that the data is good enough.&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For most value streams, the biggest problem is the instability of their value stream and data hygiene is not the culprit. Value streams begin much more work than they can reliably complete which results in low predictability and lots of missed commitments (more on this below).&#xA0;<\/span><\/p>\n<h3><strong>Tips to avoid this anti-pattern:&#xA0;<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create a psychologically safe environment to explore, analyze and address Flow Metrics.&#xA0;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remind people that Flow Metrics are based on the same data used in all your metrics. It&#x2019;s good enough.&#xA0;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Help value streams address the major trends seen in their Flow Metrics and the emerging insights into bottlenecks and stability. These will likely not be impacted by data cleansing.&#xA0;<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;\"><b>Get the full list with our humorous take on anti-patterns in the <\/b><b>2022 Tasktop Desktop Calendar: 12 Tricks to Good-Looking Flow Metrics <\/b><img class=\"lazyload\" alt=\"calendar cartoon\" height=\"1078\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2022\/01\/memes-calandar-15.png\"><\/p>\n<p style=\"text-align: center;\"><strong><em><a href=\"https:\/\/go.tasktop.com\/Flow-Metrics-Calendar.html\">Click here<\/a> to claim your free calendar! (U.S. Only)<\/em><\/strong><\/p>\n<h3><strong>Be content with the speed of completed work&#xA0;<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Typically, as Flow Metrics are baselined, Flow Time (the time elapsed from when the work is committed until it&#x2019;s completed) will look pretty good. Perhaps a little longer than industry good practices, but aligned with your expectations.&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yet upon closer examination of the completed work for which Flow Time is calculated, a very different story emerges. The completed work is mostly urgent, high priority work that is rushed through the value stream at the expense of everything else that&#x2019;s been started and committed. <\/span><\/p>\n<figure id=\"attachment_11805\" aria-describedby=\"caption-attachment-11805\" style=\"width: 2464px\" class=\"wp-caption alignnone\"><img class=\"lazyload\" alt=\"Putting Out Fires image\" height=\"1564\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2022\/01\/memes-calandar-_2-e1641403110156.png\"><figcaption id=\"caption-attachment-11805\" class=\"wp-caption-text\"><em><strong>Flow Metrics anti-pattern: Being content with misleading Flow Times<\/strong><\/em><\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">As a result, work you&#x2019;ve started is shelved, neglected and maybe even forgotten. It grows stale in your WIP, missing deadlines and commitments and diminishing the opportunity to have any measurable impact on outcomes. That work was started for a reason, and now it&#x2019;s been stopped.&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI-driven analytics utilize this information to present what is typically a grim prediction for Flow Time. In most cases, should this stale work be picked up and completed, average Flow Time would double, triple or quadruple. Meaning, your true Flow Time is not as rosy as you think.&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The potential for you to improve flow and deliver more value faster indeed exists &#x2014; if you can stabilize your system! Then you&#x2019;ll have yourself a Flow Time that is accurate, predictable and a strong basis for informing future commitments.&#xA0;<\/span><\/p>\n<h3><strong>Tips to avoid this anti-pattern:&#xA0;<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use insights into your Flow Load (WIP) to stabilize your value stream and take on only as much work as you can complete.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">While stabilizing, base your commitments on your predicted Flow Time, not your current one (as it is misleading).&#xA0;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Demonstrate to your leaders and stakeholders that reducing the load on the value stream can improve both speed and velocity, and establish thresholds to keep load under control.&#xA0;<\/span><\/li>\n<\/ul>\n<h3><strong>Wait, there&#x2019;s more!<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Anti-patterns are nothing to be ashamed of. They wouldn&#x2019;t be anti-patterns if we all didn&#x2019;t fall for them!&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you&#x2019;re a change agent involved with the introduction of value stream management and Flow Metrics to your organization, you should be aware and prepared to address these when they come up.&#xA0;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But no need to be too hard on ourselves! We&#x2019;ve found that humor helps to diffuse these situations. So, we&#x2019;ve prepared a 2022 desk calendar of 12 common anti-patterns we&#x2019;ve seen. We hope this will help you anticipate and combat some of these behaviors so you can keep your transformation on track. Get your personal calendar <\/span><a href=\"https:\/\/go.tasktop.com\/Flow-Metrics-Calendar.html\"><span style=\"font-weight: 400;\">here<\/span><\/a><i><span style=\"font-weight: 400;\"> (U.S. Only)<\/span><\/i><span style=\"font-weight: 400;\">.&#xA0;&#xA0;<\/span><\/p>\n<h3 style=\"text-align: left;\">Join the Flow Framework Community for ongoing support<\/h3>\n<p><span style=\"font-weight: 400;\">Via a private Slack workspace built on communal learning and trust, connect with like-minded business and technology leaders seeking to develop expertise in value stream management, Flow Metrics and the Flow Framework&#xAE;. <\/span><a href=\"https:\/\/flowframework.org\/flow-framework-community\/\"><b>Join the community<\/b><\/a><span style=\"font-weight: 400;\"> to continue the conversation around measuring flow and driving business value.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Value stream management is a growing practice in software delivery organizations of large scale enterprises and government agencies. Flow Metrics are a major pillar of how we measure improvement in value streams.&#xA0; As organizations begin to adopt Flow Metrics, our natural tendencies emerge to massage the newfound visibility to make the metrics &#x201C;look good&#x201D;. This&#8230;<\/p>\n","protected":false},"author":223,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[9545,9543],"tags":[],"class_list":["post-20552","post","type-post","status-publish","format-standard","hentry","category-the-flow-framework","category-value-stream-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Flow Metrics: Three Anti-Patterns to Avoid | Tasktop Blog<\/title>\n<meta name=\"description\" content=\"Keep your transformation on track. 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