{"id":19915,"date":"2022-08-16T16:45:34","date_gmt":"2022-08-16T21:45:34","guid":{"rendered":"https:\/\/blog.planview.com\/?p=19915"},"modified":"2026-01-08T12:23:05","modified_gmt":"2026-01-08T18:23:05","slug":"7-benefits-of-connected-services-organizations","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/","title":{"rendered":"7 Benefits of Connected Services Organizations"},"content":{"rendered":"\n<p>A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value.   <\/p>\n\n\n\n<p>The journey towards becoming a connected services organization is a continuum that captures and tracks progression from traditional, focused on generating profit as a singular business unit (weakest link), to a connected business unit operating as a strategic enabler for the organization (unbreakable link).<\/p>\n\n\n\n<p>In this blog, we address the seven key benefits of becoming a <a href=\"https:\/\/blog.planview.com\/planview-psa-building-the-future-of-connected-services\/\" class=\"ek-link\">fully connected services organization <\/a>and explore how vision and commitment enables organizations to embrace new ways of working, operate at the accelerated speed of business, and adapt to evolving business models. These benefits include:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Optimized resource management <\/li><li>Enhanced customer experiences<\/li><li>Improved revenue<\/li><li>Increased billable utilization<\/li><li>Higher customer retention<\/li><li>Greater profitability<\/li><li>Upgraded employee experience<\/li><\/ul>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#Optimized_Resource_Management\" >Optimized Resource Management&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#Enhanced_Customer_Experiences\" >Enhanced Customer Experiences<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#Improved_Revenue\" >Improved Revenue&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#Increased_Billable_Utilization\" >Increased Billable Utilization&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#Higher_Customer_Retention\" >Higher Customer Retention&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#Greater_Profitability\" >Greater Profitability&nbsp;&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#Upgraded_Employee_Experience\" >Upgraded Employee Experience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#Its_Not_Just_About_Technology_%E2%80%94_its_Also_About_Culture\" >It\u2019s Not Just About Technology \u2014 it\u2019s Also About Culture<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#Discover_More_Resources_For_Your_Connected_Services_Journey\" >Discover More Resources For Your Connected Services Journey<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-optimized-resource-management\"><span class=\"ez-toc-section\" id=\"Optimized_Resource_Management\"><\/span><strong>Optimized Resource Management<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Connected services organizations have the capacity to go beyond merely seeing who is doing what, and can drill deep to reveal how resource assignments align with financial objectives. For example, different hypothetical scenarios can be run to verify that current resource capacity across multiple regions or organizations will meet anticipated demand \u2014 and if this is not the case, then the recruiting pipeline can be restarted or accelerated accordingly. Optimized resource management is critical for delivering customer success and protecting profit margins.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Enhanced_Customer_Experiences\"><\/span><strong>Enhanced Customer Experiences<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Connected services organizations understand that today\u2019s customers demand value to be delivered faster, and in smaller iterations. As such, they have the capacity to work in an Agile manner, and as necessary tweak or re-invent business processes that replace complexity with simplicity \u2014 and&nbsp; ultimately improve customer experiences.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Improved_Revenue\"><\/span><strong>Improved Revenue<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Connected services organizations have a clear, accurate view of opportunities to improve planning \u2014 which ultimately increases revenue. A tight integration between PSA and ERP software is critical here, as it ensures the smooth flow of information necessary to get revenue recognition right (note that this can be configured as an end-to-end process with PSA, or an ecosystem with ERP running the revenue recognition).&nbsp;<\/p>\n\n\n\n<p>At the same time, connected services organizations know \u2014 rather than guess \u2014 what their customers need, which ensures that time and expenses are accurately and promptly tracked against both contracted and forecasted amounts. They also establish heightened governance for time and expense administration, which drives fluidity, sound business operations, and compliance with prevailing public account standards (e.g. <a href=\"https:\/\/the-cfo.io\/2017\/12\/08\/ifrs-15-asc-606\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">ASC606 and IFRS15<\/a>). &nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Increased_Billable_Utilization\"><\/span><strong>Increased Billable Utilization<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Connected services organizations have the tools to maximize billable resource utilization across engagements when assessing demand and capacity vs. resource skill sets and competencies. Indeed, for many organizations that achieve connected services maturity, the capacity to view the whole lifecycle to avoid bottlenecks and prevent gaps in billable work is the most valuable and transformative benefit. A robust PSA solution plays a pivotal role in this improvement. As noted by <a href=\"https:\/\/spiresearch.com\/spi-research\/reports\/2022psmb.html\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Service Performance Insight<\/a>:&nbsp;&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>&#8220;[PSA solutions] continue to drive significant operational performance benefits, yielding higher revenue and profit for professional services organizations\u2026PSA solutions help match the right resources, with the right skills at the right time to the right projects. PSA solutions yield several core benefits to PSOs, but most executives only need to look to the relative 11% (from 68.1% to 75.3%) increase in billable utilization as a primary reason to select PSA. (parenthesis in original)&#8221;<\/p><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Higher_Customer_Retention\"><\/span><strong>Higher Customer Retention<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Connected services organizations improve customer retention \u2014 which is essential in the professional services sector \u2014 by ensuring that engagements are suitably staffed by the right professionals, at the right time. Furthermore, connected services organizations have the tools and workflows to continuously monitor and optimize customer experience. &nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Greater_Profitability\"><\/span><strong>Greater Profitability&nbsp;<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Connected services organizations leverage gains made by improving resource management, customer experience, revenue, billable utilization, and customer retention in order to achieve a balance between long term customer value, success, and experience and profitability. In other words: they are a high growth <em>and <\/em>a highly profitable enterprise \u2014 not one instead of the other.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Upgraded_Employee_Experience\"><\/span><strong>Upgraded Employee Experience<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The consulting advisory website <a href=\"https:\/\/www.consulting.us\/news\/5774\/pandemic-driving-junior-staff-burnout-in-professional-services\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Consulting.us<\/a> notes that employees in the professional services sector face higher rates of burnout than most other jobs. This is driven by excessively heavy workloads (often exceeding 80+ hours per week), extremely tight deadlines, and hectic travel schedules (obviously this was dialed back in 2020 and 2021, but has since <a href=\"https:\/\/www.bloomberg.com\/news\/articles\/2022-05-13\/business-travel-ceos-say-the-sector-is-back-as-border-controls-evaporate\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">ramped back-up to pre-pandemic levels<\/a>).<\/p>\n\n\n\n<p>Connected services organizations have the technologies and tools to simplify and automate complex service delivery \u2014 which is at the heart of all digital transformation efforts \u2014 in a manner that improves employee engagement and satisfaction. People spend less time on tedious low-value tasks and re-work, and more time on achieving high value priorities. Naturally, employees who are happier and more engaged are also more productive and efficient!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Its_Not_Just_About_Technology_%E2%80%94_its_Also_About_Culture\"><\/span><strong>It\u2019s Not Just About Technology \u2014 it\u2019s Also About Culture <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>As we wrap up, it is important to note that the journey towards becoming a mature, optimized connected services organization is not a technological step. It is also a cultural evolution. As the Technology and Services Industry Association (TSIA) highlight in its newest book, <a href=\"https:\/\/www.tsia.com\/digital-hesitation\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Digital Hesitation: Why B2B Companies are Not Reaching their Full Potential<\/a>:&nbsp;&nbsp;<\/p>\n\n\n\n<p>The fundamental challenge for companies on the digital transformation journey is the fact that it\u2019s hard. Very hard\u2026It requires a cultural shift for the leaders of every line of business (LoB) and every supporting business function to align on a common set of goals and objectives. It requires a fundamental understanding that, even though not apparent, every aspect of a business has the potential to impact all other aspects of the business.<\/p>\n\n\n\n<p>Considering this, leaders are advised to approach becoming a connected services organization as a change management initiative. As such, success is heavily dependent on communicating openly and often with employees, and providing them with the practical support they need to embrace vs. resist change.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Discover_More_Resources_For_Your_Connected_Services_Journey\"><\/span><strong>Discover More Resources For Your Connected Services Journey<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The world of work is changing. Connected services organizations are reaping all of the rewards described above \u2014 and leading the way, setting the pace, and shaping the future.<\/p>\n\n\n\n<p>Go deeper into the dynamics of evolving into a connected services organization in our NEW  Connected Services eBook (coming soon!)\u00a0you will learn more about all of the benefits and advantages described above and get advice on best practices moving forward from a traditional services model.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>ON-DEMAND PRESENTATION: Are You a Connected Services Organization?<\/strong>&nbsp;<\/p>\n\n\n\n<p>In this on-demand presentation session (originally delivered live at <em>TSIA: Interact Spring 2022<\/em>) by Planview\u2019s Director of Product Management, Dave Blumhorst, learn what it means to be a connected services organization, why it is important, and a few steps you can take to make confident connections.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/info.planview.com\/Are-You-a-Connected-Services-Organization_webinar_psa_en_reg.html\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Click here<\/a> to watch the presentation&nbsp;<\/p>\n\n\n\n<p><strong>BUYER\u2019S GUIDE: Professional Services Automation&nbsp; \u202f<\/strong>&nbsp;<\/p>\n\n\n\n<p>Our\u202f<strong>Professional Services Automation Buyer\u2019s Guide\u202f<\/strong>breaks down what to focus on for a best-fit Professional Services Solution, while also helping you discover key features to maximize your output and business outcomes!<span style=\"color: initial;\">\u00a0<\/span><\/p>\n\n\n\n<p><a href=\"https:\/\/info.planview.com\/ultimate-guide-_guide_psa_en_reg.html?utm_medium=social&amp;utm_source=linkedin&amp;utm_campaign=cc_psa_psa-prof-services-automation_dga_ww_x_x_en&amp;utm_content=guide-to-professional-services-automation_guide\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Click here<\/a>\u202fto download the\u202fPSA\u202fBuyer\u2019s Guide.\u202f&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value. The journey towards becoming a connected services organization is a continuum that captures and tracks progression from traditional, focused on&#8230;<\/p>\n","protected":false},"author":215,"featured_media":20068,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"_editorskit_title_hidden":false,"_editorskit_reading_time":4,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"[]","footnotes":""},"categories":[1],"tags":[9537,488,9536,9538],"class_list":["post-19915","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation-management","tag-connected-services","tag-professional-services","tag-professional-services-automation","tag-services-organizations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>7 Benefits of Connected Services Organizations - Planview Blog<\/title>\n<meta name=\"description\" content=\"Learn more about the key benefits of becoming a fully connected services organization and how to enable your organization to do just that!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"7 Benefits of Connected Services Organizations\" \/>\n<meta property=\"og:description\" content=\"Learn more about the key benefits of becoming a fully connected services organization and how to enable your organization to do just that!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/\" \/>\n<meta property=\"og:site_name\" content=\"Planview Blog\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/pages\/Planview-Inc\/89422974772\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-16T21:45:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-08T18:23:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2022\/08\/iStock-1180554313-e1660685503827.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"750\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Gage Hollen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Planview\" \/>\n<meta name=\"twitter:site\" content=\"@Planview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gage Hollen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.planview.com\\\/7-benefits-of-connected-services-organizations\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.planview.com\\\/7-benefits-of-connected-services-organizations\\\/\"},\"author\":{\"name\":\"Gage Hollen\",\"@id\":\"https:\\\/\\\/blog.planview.com\\\/#\\\/schema\\\/person\\\/cf258cf75415b5c6ece622c4f1163ec1\"},\"headline\":\"7 Benefits of Connected Services Organizations\",\"datePublished\":\"2022-08-16T21:45:34+00:00\",\"dateModified\":\"2026-01-08T18:23:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.planview.com\\\/7-benefits-of-connected-services-organizations\\\/\"},\"wordCount\":1182,\"publisher\":{\"@id\":\"https:\\\/\\\/blog.planview.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.planview.com\\\/7-benefits-of-connected-services-organizations\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.planview.com\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/iStock-1180554313-e1660685503827.jpg\",\"keywords\":[\"Connected Services\",\"Professional Services\",\"Professional Services Automation\",\"Services Organizations\"],\"articleSection\":[\"Innovation Management\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.planview.com\\\/7-benefits-of-connected-services-organizations\\\/\",\"url\":\"https:\\\/\\\/blog.planview.com\\\/7-benefits-of-connected-services-organizations\\\/\",\"name\":\"7 Benefits of Connected Services Organizations - Planview Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.planview.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.planview.com\\\/7-benefits-of-connected-services-organizations\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.planview.com\\\/7-benefits-of-connected-services-organizations\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.planview.com\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/iStock-1180554313-e1660685503827.jpg\",\"datePublished\":\"2022-08-16T21:45:34+00:00\",\"dateModified\":\"2026-01-08T18:23:05+00:00\",\"description\":\"Learn more about the key benefits of becoming a fully connected services organization and how to enable your organization to do just that!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.planview.com\\\/7-benefits-of-connected-services-organizations\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.planview.com\\\/7-benefits-of-connected-services-organizations\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/blog.planview.com\\\/7-benefits-of-connected-services-organizations\\\/#primaryimage\",\"url\":\"https:\\\/\\\/blog.planview.com\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/iStock-1180554313-e1660685503827.jpg\",\"contentUrl\":\"https:\\\/\\\/blog.planview.com\\\/wp-content\\\/uploads\\\/2022\\\/08\\\/iStock-1180554313-e1660685503827.jpg\",\"width\":1200,\"height\":750,\"caption\":\"7 benefits of connected services planview\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.planview.com\\\/7-benefits-of-connected-services-organizations\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.planview.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"7 Benefits of Connected Services Organizations\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.planview.com\\\/#website\",\"url\":\"https:\\\/\\\/blog.planview.com\\\/\",\"name\":\"Planview Blog\",\"description\":\"Leading the conversation on digital connected work\",\"publisher\":{\"@id\":\"https:\\\/\\\/blog.planview.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.planview.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/blog.planview.com\\\/#organization\",\"name\":\"Planview\",\"url\":\"https:\\\/\\\/blog.planview.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/blog.planview.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/blog.planview.com\\\/wp-content\\\/uploads\\\/2015\\\/06\\\/planview-logo-black.png\",\"contentUrl\":\"https:\\\/\\\/blog.planview.com\\\/wp-content\\\/uploads\\\/2015\\\/06\\\/planview-logo-black.png\",\"width\":280,\"height\":66,\"caption\":\"Planview\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.planview.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"http:\\\/\\\/www.facebook.com\\\/pages\\\/Planview-Inc\\\/89422974772\",\"https:\\\/\\\/x.com\\\/Planview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.planview.com\\\/#\\\/schema\\\/person\\\/cf258cf75415b5c6ece622c4f1163ec1\",\"name\":\"Gage Hollen\",\"description\":\"Gage is a senior product marketer leading the go-to-market efforts for Planview's Professional Services Automation solution. Prior to joining Planview, he led go-to-market efforts for several small to Fortune 100 software and professional services organizations. Driven to see services organizations mature and improve client experiences, he combines nearly 10 years of marketing experience across branding, content creation, digital marketing, and product marketing to deliver meaningful resources to help organizations on their maturity journey.\",\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/in\\\/gagehollen\\\/\"],\"url\":\"https:\\\/\\\/blog.planview.com\\\/author\\\/gage-hollen\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"7 Benefits of Connected Services Organizations - Planview Blog","description":"Learn more about the key benefits of becoming a fully connected services organization and how to enable your organization to do just that!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/","og_locale":"en_US","og_type":"article","og_title":"7 Benefits of Connected Services Organizations","og_description":"Learn more about the key benefits of becoming a fully connected services organization and how to enable your organization to do just that!","og_url":"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/","og_site_name":"Planview Blog","article_publisher":"http:\/\/www.facebook.com\/pages\/Planview-Inc\/89422974772","article_published_time":"2022-08-16T21:45:34+00:00","article_modified_time":"2026-01-08T18:23:05+00:00","og_image":[{"width":1200,"height":750,"url":"https:\/\/blog.planview.com\/wp-content\/uploads\/2022\/08\/iStock-1180554313-e1660685503827.jpg","type":"image\/jpeg"}],"author":"Gage Hollen","twitter_card":"summary_large_image","twitter_creator":"@Planview","twitter_site":"@Planview","twitter_misc":{"Written by":"Gage Hollen","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#article","isPartOf":{"@id":"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/"},"author":{"name":"Gage Hollen","@id":"https:\/\/blog.planview.com\/#\/schema\/person\/cf258cf75415b5c6ece622c4f1163ec1"},"headline":"7 Benefits of Connected Services Organizations","datePublished":"2022-08-16T21:45:34+00:00","dateModified":"2026-01-08T18:23:05+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/"},"wordCount":1182,"publisher":{"@id":"https:\/\/blog.planview.com\/#organization"},"image":{"@id":"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.planview.com\/wp-content\/uploads\/2022\/08\/iStock-1180554313-e1660685503827.jpg","keywords":["Connected Services","Professional Services","Professional Services Automation","Services Organizations"],"articleSection":["Innovation Management"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/","url":"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/","name":"7 Benefits of Connected Services Organizations - Planview Blog","isPartOf":{"@id":"https:\/\/blog.planview.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#primaryimage"},"image":{"@id":"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.planview.com\/wp-content\/uploads\/2022\/08\/iStock-1180554313-e1660685503827.jpg","datePublished":"2022-08-16T21:45:34+00:00","dateModified":"2026-01-08T18:23:05+00:00","description":"Learn more about the key benefits of becoming a fully connected services organization and how to enable your organization to do just that!","breadcrumb":{"@id":"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#primaryimage","url":"https:\/\/blog.planview.com\/wp-content\/uploads\/2022\/08\/iStock-1180554313-e1660685503827.jpg","contentUrl":"https:\/\/blog.planview.com\/wp-content\/uploads\/2022\/08\/iStock-1180554313-e1660685503827.jpg","width":1200,"height":750,"caption":"7 benefits of connected services planview"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.planview.com\/7-benefits-of-connected-services-organizations\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.planview.com\/"},{"@type":"ListItem","position":2,"name":"7 Benefits of Connected Services Organizations"}]},{"@type":"WebSite","@id":"https:\/\/blog.planview.com\/#website","url":"https:\/\/blog.planview.com\/","name":"Planview Blog","description":"Leading the conversation on digital connected work","publisher":{"@id":"https:\/\/blog.planview.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.planview.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/blog.planview.com\/#organization","name":"Planview","url":"https:\/\/blog.planview.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.planview.com\/#\/schema\/logo\/image\/","url":"https:\/\/blog.planview.com\/wp-content\/uploads\/2015\/06\/planview-logo-black.png","contentUrl":"https:\/\/blog.planview.com\/wp-content\/uploads\/2015\/06\/planview-logo-black.png","width":280,"height":66,"caption":"Planview"},"image":{"@id":"https:\/\/blog.planview.com\/#\/schema\/logo\/image\/"},"sameAs":["http:\/\/www.facebook.com\/pages\/Planview-Inc\/89422974772","https:\/\/x.com\/Planview"]},{"@type":"Person","@id":"https:\/\/blog.planview.com\/#\/schema\/person\/cf258cf75415b5c6ece622c4f1163ec1","name":"Gage Hollen","description":"Gage is a senior product marketer leading the go-to-market efforts for Planview's Professional Services Automation solution. Prior to joining Planview, he led go-to-market efforts for several small to Fortune 100 software and professional services organizations. Driven to see services organizations mature and improve client experiences, he combines nearly 10 years of marketing experience across branding, content creation, digital marketing, and product marketing to deliver meaningful resources to help organizations on their maturity journey.","sameAs":["https:\/\/www.linkedin.com\/in\/gagehollen\/"],"url":"https:\/\/blog.planview.com\/author\/gage-hollen\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/posts\/19915","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/users\/215"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/comments?post=19915"}],"version-history":[{"count":0,"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/posts\/19915\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/media\/20068"}],"wp:attachment":[{"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/media?parent=19915"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/categories?post=19915"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.planview.com\/wp-json\/wp\/v2\/tags?post=19915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}