{"id":17427,"date":"2019-09-11T00:00:00","date_gmt":"2019-09-11T05:00:00","guid":{"rendered":"https:\/\/blog.planview.com\/four-best-practices-for-issue-management\/"},"modified":"2019-09-11T00:00:00","modified_gmt":"2019-09-11T05:00:00","slug":"four-best-practices-for-issue-management","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/four-best-practices-for-issue-management\/","title":{"rendered":"Four Best Practices for Issue Management"},"content":{"rendered":"<p> <!-- .post-meta --><\/p>\n<p><span style=\"font-weight: 400\">With the broad lexicon of management speak, speakers, even those who consider themselves completely fluent, <\/span><a href=\"http:\/\/clarizen.com\/glossary\"><span style=\"font-weight: 400\">can often get terms mixed up<\/span><\/a><span style=\"font-weight: 400\">. Most commonly this is when two terms that are often used in the same context are used interchangeably and are presumed to mean approximately the same thing.<\/span><\/p>\n<p><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2018\/10\/issue-management.jpg\" alt height=\"400\"><\/p>\n<p><span style=\"font-weight: 400\">This is the case with<\/span><a href=\"\/analyze-risk-project-management\"><span style=\"font-weight: 400\"> risk management <\/span><\/a><span style=\"font-weight: 400\">and <\/span><a href=\"\/whats-the-difference-between-managing-a-risk-and-managing-an-issue\"><span style=\"font-weight: 400\">issue management<\/span><\/a><span style=\"font-weight: 400\">, which are commonly understood as being the same thing while they are actually very different. The fundamental difference is one of timing.<\/span><\/p>\n<p><b><i>Risk management:<\/i><\/b><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Risk is something which has the potential to happen or go wrong<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">It is necessary to identify potential risks before beginning a project<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A risk management strategy details how events will be dealt with if they do occur<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Risks are rated on their likelihood of occurring and their potential effects<\/span><\/li>\n<\/ul>\n<p><b><i>Issue management<\/i><\/b><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">An issue is something which has happened and is currently affecting your project<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">It must be dealt with in the present moment<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Issue management outlines how issues are dealt with, they may stem from the initial risk management strategy<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Issues are dealt with according to their effects on the project and most efficient use of resources<\/span><\/li>\n<\/ul>\n<p>&#xA0;<\/p>\n<p><span style=\"font-weight: 400\">As you can see, risk management and issue management are quite different, basically because one takes place before something happens and the other after it happens. That&#x2019;s one problem sorted, but what if you&#x2019;ve been tasked with managing an issue and need to sort it out. Well, if that is the case, here are some best practices to help you out.<\/span><\/p>\n<ol>\n<li><b> Keep track of everything<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">Managing an issue is a form of crisis and can be of varying degrees of seriousness. It can be easy therefore to throw best practice out the window and focus everything on solving the problem as quick as possible. You should always remember, however, to record as much as possible of the process. Not only will it make sure that you learn the lessons from what arises properly, it will also help the organization to form better policies and structures in the future.<\/span><\/p>\n<ol start=\"2\">\n<li><b> Maintain close contact<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">With <\/span><a href=\"http:\/\/www.clarizen.com\/teams\"><span style=\"font-weight: 400\">all team members who are involved<\/span><\/a><span style=\"font-weight: 400\"> in the solving of an issue, keeping in good contact is essential. Specific team members will know their own role inside-out (or should at least) and so having their knowledge and feedback on an issue will be vital for understanding what needs to be done and how much progress is being made towards a solution.<\/span><\/p>\n<div id=\"content-cta\">\n<div id=\"content-cta-text\">Increase your business agility with Planview AdaptiveWork&#x2019;s project management software<\/div>\n<div id=\"content-cta-button\"><a href=\"https:\/\/www.clarizen.com\/resource\/product-tour\/?refer=blogpost\">Take a Product Tour<\/a><\/div>\n<\/div>\n<ol start=\"3\">\n<li><b> Don&#x2019;t be afraid to escalate<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">Every project manager would like to believe that they can handle any issue that may arise within their own team, that&#x2019;s not always possible. In fact, sometimes, not taking the issue to superiors or relevant stakeholders in time can turn a minor issue into a major catastrophe. As a PM, your team relies on you to make the best decisions for project success, so don&#x2019;t let pride or fear <\/span><a href=\"\/four-scenarios-escalate-issue\"><span style=\"font-weight: 400\">get in the way of escalating a problem<\/span><\/a><span style=\"font-weight: 400\"> to get the help you need.<\/span><\/p>\n<ol start=\"4\">\n<li><b> Get to the root of the issue<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">If there seems to be an underlying theme to the issues that are occurring, don&#x2019;t be afraid to adjust the risk management plan and investigate if there may be a common cause. While risk management before a project begins is essentially &#x201C;blind&#x201D;, issue management can be turned into a positive by using new information to inform of future risk mid-project. By getting to the root of an issue, deeper structural issues may be uncovered which can prevent bigger problems occurring in the future.<\/span><\/p>\n<p><\/p>\n<div class=\"client-logo\"> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"Siemens Energy\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/08\/siemens_energy-200x100.png\" alt=\"Siemens Energy\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"IIROC Success\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/07\/IIROC_logo-200x100.gif\" alt=\"IIROC Success\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"Financial Services Institution\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/04\/FINANCIAL-SERVICES-IMG-200x100.jpg\" alt=\"Financial Services Institution\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"M Squared\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/03\/m-squared-logo-200x100.jpg\" alt=\"M Squared\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"Aliancys Success\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2019\/12\/aoc_aliancys-logo-800x400-200x100.jpg\" alt=\"Aliancys Success\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"Bonfiglioli Success\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2019\/11\/bonfiglioli_logo-800x400-200x100.jpg\" alt=\"Bonfiglioli Success\"><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>With the broad lexicon of management speak, speakers, even those who consider themselves completely fluent, can often get terms mixed up. Most commonly this is when two terms that are often used in the same context are used interchangeably and are presumed to mean approximately the same thing. This is the case with risk management&#8230;<\/p>\n","protected":false},"author":205,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[35],"tags":[],"class_list":["post-17427","post","type-post","status-publish","format-standard","hentry","category-pmo-project-management-organizations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Four Best Practices for Issue Management<\/title>\n<meta name=\"description\" content=\"Issue management often gets used interchangeably with risk management despite being a distinct issue. 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