{"id":16059,"date":"2017-03-23T00:00:00","date_gmt":"2017-03-23T05:00:00","guid":{"rendered":"https:\/\/blog.planview.com\/5-rules-that-turn-customer-collaboration-from-broken-to-brilliant\/"},"modified":"2022-04-11T13:09:49","modified_gmt":"2022-04-11T18:09:49","slug":"5-rules-that-turn-customer-collaboration-from-broken-to-brilliant","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/5-rules-that-turn-customer-collaboration-from-broken-to-brilliant\/","title":{"rendered":"5 Rules That Turn Customer Collaboration from Broken to Brilliant"},"content":{"rendered":"

<\/p>\n

Every organization knows that customer collaboration is essential. Yet many organizations would frankly admit that their customer collaboration is broken, though perhaps they would point to communication issues or feedback troubles. Nevertheless, it all boils down to the same thing: Instead of cohesion and clarity, too many of their engagements are riddled with confusion and chaos. That\u2019s the bad news.<\/p>\n

\"brilliant<\/p>\n

The good news is that organizations struggling with broken customer collaboration don\u2019t need to hope for the best, yet brace for impact. Instead, they can regain control and go from broken to brilliant by following these 5 rules:<\/p>\n

    \n
  1. Use a Collaborative Work Management<\/a> (CWM) Workspaces<\/strong><\/li>\n<\/ol>\n

    Spreadsheets and emails are the enemies of effective collaboration. A CWM workspace is an intuitive, one-stop shop portal that gives customers access to all of their projects, files, conversations and requests. Furthermore, there should be no learning curve, and new people that onboard to customer teams should ramp-up and start collaborating within minutes.<\/p>\n

      \n
    1. Make Collaboration Mobile-Friendly<\/strong><\/li>\n<\/ol>\n

      Just like internal teams, customers should easily stay in-the-loop and participate in discussions using apps on their tablet and smartphone. Effective collaboration can\u2019t and won\u2019t happen if they only way that customers can engage is by logging in through their desktop, or if the mobile experience is time consuming and tedious.<\/p>\n

        \n
      1. Put Collaboration in Context<\/strong><\/li>\n<\/ol>\n

        Putting collaboration in context involves automatically and organically connecting social context, tasks and projects on a single cloud-based platform. This ensures that work is ushered forward along its journey towards resolution, and neither teams nor customers are \u201ccollaborating for the sake of collaborating.\u201d Frankly, when that happens, it\u2019s not collaboration at all, it\u2019s conversing<\/a>.<\/p>\n

          \n
        1. Reports Should be Insightful, Actionable and Role-Based<\/strong><\/li>\n<\/ol>\n

          Customers can\u2019t collaborate if the reports they get are inaccessible or irrelevant. As such, organizations should deliver customized reports that are insightful (e.g. real-time visibility into performance and KPIs), actionable (e.g. pivoting data in multiple ways to get a 360 degree perspective), and role-based (e.g. specifically targeted for different stakeholders within the customer\u2019s ecosystem).<\/p>\n

            \n
          1. Communication Should be Secure<\/strong><\/li>\n<\/ol>\n

            It\u2019s more meta than the rules above, but security considerations are important to all customers, and essential to some. As such, collaboration tools should follow industry-standard practices that safeguard the privacy of all documents and data, and the software architecture should be designed to prevent security breaches regardless of the source, including those are triggered from the customers\u2019 side.<\/p>\n

            In a Nutshell<\/strong><\/p>\n

            Broken customer collaboration is surprisingly common. But the situation certainly isn\u2019t beyond repair. Organizations that follow these 5 rules (and activate them with the right CWM project and portfolio management solution) will go from struggling with confusion and chaos, to reaping the rewards of unprecedented cohesion, clarity and customer satisfaction.<\/p>\n

            \n
            Planview AdaptiveWork has been identified as a leader Forrester Research\u2019s Forrester Wave: Enterprise Collaborative Work Management report, which states that: \u201cPlanview AdaptiveWork leads the pack in enterprise collaborative work management. A strong performer in project portfolio management<\/a> (PPM), this vendor also shines in [CWM, allowing organizations to get tremendous visibility into both planned and ad hoc activities.\u201d Learn more and download a\u00a0complimentary copy of the report here<\/a><\/div>\n<\/div>\n
            \"Siemens<\/a> \"IIROC<\/a> \"Financial<\/a> \"M<\/a> \"Aliancys<\/a> \"Bonfiglioli<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"

            Every organization knows that customer collaboration is essential. Yet many organizations would frankly admit that their customer collaboration is broken, though perhaps they would point to communication issues or feedback troubles. Nevertheless, it all boils down to the same thing: Instead of cohesion and clarity, too many of their engagements are riddled with confusion and…<\/p>\n","protected":false},"author":205,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":2,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[35],"tags":[],"class_list":["post-16059","post","type-post","status-publish","format-standard","hentry","category-pmo-project-management-organizations"],"acf":[],"yoast_head":"\n5 Rules That Turn Customer Collaboration from Broken to Brilliant<\/title>\n<meta name=\"description\" content=\"Your organization can regain control and go from having broken to brilliant customer collaboration by following these 5 simple rules.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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