{"id":21320,"date":"2018-06-13T08:04:27","date_gmt":"2018-06-13T13:04:27","guid":{"rendered":"https:\/\/blog.planview.com\/integrate-jira-micro-focus-alm-service-now\/"},"modified":"2018-06-13T08:04:27","modified_gmt":"2018-06-13T13:04:27","slug":"integrate-jira-micro-focus-alm-service-now","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/integrate-jira-micro-focus-alm-service-now\/","title":{"rendered":"Improve your defect reporting and resolution process and MTTR by integrating Micro Focus ALM, Jira and ServiceNow"},"content":{"rendered":"<figure>\n<div class=\"feature-image\"><img decoding=\"async\" class=\"aligncenter size-full\" src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2018\/06\/tasktop-jira-micro-focus-alm-service-now_1-850x550.jpg\" alt=\"Improve your defect reporting and resolution process and MTTR by integrating Micro Focus ALM, Jira and ServiceNow\"><\/div>\n<\/figure>\n<p>The importance of <a href=\"https:\/\/docs.tasktop.com\/knowledge-resources\/integration-patterns\/developer-tester-alignment\">developer-tester collaboration<\/a> is one of the most common <a href=\"\/customers-teaching-us-future-product\">integration patterns<\/a> for a reason. It makes sense that you&#x2019;d want the specialists who write the code to work in harmony with the specialists who test the code to optimize the defect reporting and resolution process by:<\/p>\n<ul>\n<li>reducing defects<\/li>\n<li>improving Mean Time To Resolution (MTTR)<\/li>\n<li>enhancing product quality<\/li>\n<li>obtaining end-to-end visibility and traceability<\/li>\n<\/ul>\n<p>That&#x2019;s why many of our customers connect their Agile planning tools (such as <a href=\"\/atlassian-jira\">Jira<\/a>) with their test management tools (such as <a href=\"\/hpe-alm-hpe-quality-center\">Micro Focus ALM<\/a> (formerly HPE ALM)). By flowing defects automatically between the two tools, they remove the need for time-consuming, error-prone manual handoffs to help optimize the speed and accuracy of their tests.<\/p>\n<p>Yet there&#x2019;s another vital step in the defect resolution process that is often overlooked &#x2013; <em>the customer<\/em>. Product issues in the field generally originate from the end user and are flagged to the business via your IT service teams, who are work in ITSM tools such as <a href=\"\/servicenow-service-desk\">ServiceNow<\/a>.<\/p>\n<p>Naturally, there&#x2019;s a lot of focus on the developer-tester dynamic within the first round of production to reduce the chances of going live with too many bugs. But in the Agile+DevOps world of getting urgent features in production and in the customer feedback loop ASAP, there&#x2019;s always going to be issues when applications go live. It&#x2019;s nature of the beast.<\/p>\n<p>If anything, logging and swiftly responding to customer feedback is just as important as it both ensures minimal product downtime and demonstrates a commitment to the customer to ensure their product is of high quality and delivering the value expected. That&#x2019;s why connecting your service teams to the development and test\/QA teams is a crucial step in improving your defect reporting and resolution process and optimizing your software delivery value stream.<\/p>\n<p><a href=\"\/product-overview\">Value Stream Integration<\/a> creates a visible, traceable record of all work activities that help you glean useful metrics around how the long process is taking, how long work sat in a work station queue, how long it was worked and so on &#x2013; all information that can be measured for process optimization.<\/p>\n<p>In the below video, you can how easy and valuable connecting Jira, Micro Focus ALM and ServiceNow can be to your software delivery performance:<\/p>\n<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.planview.com\/integrate-jira-micro-focus-alm-service-now\/#Value_Stream_Integration_and_Quality_Management\" >Value Stream Integration and Quality Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.planview.com\/integrate-jira-micro-focus-alm-service-now\/#Further_improve_your_product_quality_by_integrating_Micro_Focus_ALM_and_Tricentis_Tosca\" >Further improve your product quality by integrating Micro Focus ALM and Tricentis Tosca<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Value_Stream_Integration_and_Quality_Management\"><\/span>Value Stream Integration and Quality Management<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In many organizations, it&#x2019;s up to the testing and QA teams to declare whether an application is ready to ship and deliver value to customer. In order to make that critical decision, they need real-time information from across the toolchain to access the health of a product.&#xA0;<a href=\"\/product-overview\">Value Stream Integration<\/a>&#xA0;helps flow that critical information across tools to improve Quality Management. Check out the white paper below to learn more:<\/p>\n<figure id=\"attachment_9577\" aria-describedby=\"caption-attachment-9577\" style=\"width: 535px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/go.tasktop.com\/Optimizing-Quality-Management-With-Value-Stream-Integration-Form.html\"><img class=\"lazyload\" alt height=\"215\" data-src=\"https:\/\/media.planview.com\/tasktop_blog\/wp-content\/uploads\/2018\/05\/tt-optimizing-quality-mgmt-with-vsi-thumbnail-1.png\"><\/a><figcaption id=\"caption-attachment-9577\" class=\"wp-caption-text\">Click on image to download.<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"Further_improve_your_product_quality_by_integrating_Micro_Focus_ALM_and_Tricentis_Tosca\"><\/span>Further improve your product quality by integrating Micro Focus ALM and Tricentis Tosca<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The majority of organizations must contend with the daily challenge of managing a complicated suite of automated and manual tests. They know that both forms of software testing offer their own advantages and disadvantages, and that by integrating the two &#x2013; through tools such as <a href=\"\/tricentis-tosca\">Tricentis Tosca<\/a> and <a href=\"\/hpe-alm-hpe-quality-center\">Micro Focus ALM<\/a> (formerly HPE ALM) &#x2013; they can improve the overall speed and quality of their enterprise software products. <a href=\"\/optimize-test-management-integrate-tricentis-tosca-micro-focus-alm-formerly-hpe-alm-best-worlds\">Read on<\/a>.<\/p>\n<p>Want a more personal touch?<a href=\"\/demo-request\">&#xA0;Request a highly-customized demo of how Tasktop<\/a>&#xA0;can help you connect your end-to-end value stream to help you to measure, improve and optimize your enterprise software delivery.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The importance of developer-tester collaboration is one of the most common integration patterns for a reason. It makes sense that you&#x2019;d want the specialists who write the code to work in harmony with the specialists who test the code to optimize the defect reporting and resolution process by: reducing defects improving Mean Time To Resolution&#8230;<\/p>\n","protected":false},"author":226,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[478,9543],"tags":[],"class_list":["post-21320","post","type-post","status-publish","format-standard","hentry","category-products","category-value-stream-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to improve MTTR - integrate Jira, Micro Focus ALM &amp; ServiceNow<\/title>\n<meta name=\"description\" content=\"Looking to improve your MTTR and customer satisfaction? Integrate Jira, Micro Focus ALM and ServiceNow with Tasktop.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.planview.com\/integrate-jira-micro-focus-alm-service-now\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improve your defect reporting and resolution process and MTTR by integrating Micro Focus ALM, Jira and ServiceNow\" \/>\n<meta property=\"og:description\" content=\"Looking to improve your MTTR and customer satisfaction? 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