{"id":20772,"date":"2023-09-01T07:23:00","date_gmt":"2023-09-01T12:23:00","guid":{"rendered":"https:\/\/blog.planview.com\/a-truly-agile-federal-government-focuses-on-flow\/"},"modified":"2023-10-31T14:01:01","modified_gmt":"2023-10-31T19:01:01","slug":"a-truly-agile-federal-government-focuses-on-flow","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/a-truly-agile-federal-government-focuses-on-flow\/","title":{"rendered":"A Truly Agile Federal Government Focuses on Flow"},"content":{"rendered":"<figure><\/figure>\n<p><span style=\"font-weight: 400;\"><span style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">As the digital-first world further intensifies the urgent need for faster IT modernization across the U.S. federal government, IT and program leaders must find a better way to manage their software delivery organizations to improve strategic decision-making and outcomes. Much like the private sector, accelerating adaptive response is key to supporting key government programs. <\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\">From AI to the cloud to predictive analytics and innovative systems, there are few places where software isn\u2019t impacting the government. Improving software delivery at scale can drive real, tangible change to how the government operates and supports society. Yet despite obstacles as old as time itself\u2014legacy infrastructure and approaches (such as waterfall), organizational and political complexity, regulations and compliance, funding, discomfort with change\u2014there are Agile development federal success stories, such as the <a href=\"https:\/\/kesselrun.af.mil\/\">Air Force\u2019s Kessel Run program<\/a>, signaling that true IT modernization is achievable with the right approach.<\/span><\/p>\n<p><iframe loading=\"lazy\" style=\"border: none;\" title=\"Episode 18: Bryon Kroger on Agile Development Success at the DoD\" src=\"https:\/\/www.podbean.com\/player-v2\/?i=4dqat-10d76ad-pb&amp;from=pb6admin&amp;share=1&amp;download=1&amp;rtl=0&amp;fonts=Arial&amp;skin=f6f6f6&amp;font-color=auto&amp;btn-skin=1b1b1b\" width=\"100%\" height=\"150\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\" data-name=\"pb-iframe-player\"><\/iframe><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.planview.com\/a-truly-agile-federal-government-focuses-on-flow\/#Think_Big_Start_Small\" >Think Big, Start Small<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.planview.com\/a-truly-agile-federal-government-focuses-on-flow\/#Agile_Flow\" >Agile = Flow<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog.planview.com\/a-truly-agile-federal-government-focuses-on-flow\/#Disjointed_Teams_Fragmented_Visibility\" >Disjointed Teams, Fragmented Visibility&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog.planview.com\/a-truly-agile-federal-government-focuses-on-flow\/#Accelerating_Mission-Critical_Software_Delivery\" >Accelerating Mission-Critical Software Delivery<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blog.planview.com\/a-truly-agile-federal-government-focuses-on-flow\/#Download_White_Paper\" >Download White Paper<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Think_Big_Start_Small\"><\/span><b>Think Big, Start Small<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Federal agencies and departments boast some of the most secure and advanced mainframes on the planet. Yet at the same time, the government\u2019s approach to software has tended to lag behind the rest of the digital world. A long and onerous requirements process, complex architecture, strict governance, risk and compliance, and a drawn-out acquisition process can result in an equally drawn-out delivery process. A few years ago, the Air Force was hampered by lead times of up to nine years (three for development, three to contract, three to deploy). Meeting pressing requirements nearly a decade later is simply not sufficient in the modern climate.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Driving real change in such an environment is always going to be an uphill battle, but not impossible. The many accomplishments of the Air Force are a fine example. For years, 100 percent of its software development was outsourced. Recognizing this cumbersome approach was holding the branch back from being responsive enough for mission-critical programs, a forward-thinking cross-division team led by <a href=\"https:\/\/flowframework.org\/ffc-podcast\/bryon-kroger\/\">Bryon Kroger<\/a> (now of Rise8) took action by seeking to take control of their own software capability.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the right combination of visionary leadership, an engaged team, and a determination to do things properly\u2014plus timing and opportunity\u2014Kroger\u2019s small team scored <\/span><a href=\"https:\/\/www.airandspaceforces.com\/article\/making-the-kessel-run\/\"><span style=\"font-weight: 400;\">an influential early win with Project Jigsaw<\/span><\/a><span style=\"font-weight: 400;\">. They deployed an automated planning tool for tank refueling to replace a rudimentary whiteboard system in just 120 days, paying for itself in just over a week ($500,000). The initiative is currently saving the Air Force $12 million a month.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The success of the project pricked the ears of leadership and provided the team with the license to take on more projects to scale the impact of Agile development. Over the past year and a half, the development team has grown from eight people to 500. Key to this success is continuous end-to-end delivery against key outcomes, with a steady focus on flow to remove inefficiencies related to waterfall projects, manual processes, data entry, and applications that don\u2019t communicate well with each other.&nbsp;<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Agile_Flow\"><\/span><b>Agile = Flow<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In lieu of the ever-elusive silver bullet, program and IT leaders who are looking to become more adaptive and responsive should look to think less about Agile and more about flow. Defined as the movement of value from customer insight to product delivery, <\/span><span style=\"font-weight: 400;\">flow is a fundamental prerequisite to Agile success<\/span><span style=\"font-weight: 400;\">.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finding a way to see, track, and continuously measure the flow across value streams against clear business outcomes is key. It can help leaders and managers swiftly remove impediments and enable them to harness the rapid feedback loops that serve the private sector so well. <a href=\"https:\/\/www.planview.com\/products-solutions\/solutions\/value-stream-management\/\">Value stream management<\/a> (VSM) enables decision-makers to focus on the end-to-end delivery model supporting the customer experience, whether that\u2019s a citizen, government employee, entity, or business.&nbsp;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thinking about flow can help drive true agility across projects, initiatives, and products. When we\u2019re talking about flow in IT, we\u2019re talking about understanding the rate of delivery of complete units of value through the network of contributing teams and the tools that support them to improve it. That requires end-to-end thinking from requirement to delivery and back, centered around the toolchain that underpins the work that plans, builds, delivers, and supports systems.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Disjointed_Teams_Fragmented_Visibility\"><\/span><b>Disjointed Teams, Fragmented Visibility&nbsp;<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Automation offers immense efficiencies to the federal government<\/span><span style=\"font-weight: 400;\">. The capability of automating and visualizing the flow of complex data between software delivery tools and the abstraction and analysis of this data in correlation to program outcomes is growing in popularity with federal agencies and contractors. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the main reasons that agencies are struggling to optimize their flow and see ROI is the way that product-critical information is shared between key stakeholders. <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">Program data often exist in silos across an organization, and IT Leads suffer from a severe lack of end-to-end visibility, traceability, and control of the software delivery process. <\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">The specialists involved\u2014program manager, project manager, developer, tester, IT support, etc.\u2014operate within their own function-built tools, and these tools do not automatically share information between data points.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Laborious and time-consuming manual work (through duplicate entries between systems, email, status meetings, and spreadsheets) creates a fragmented view of how work is flowing. It doesn\u2019t show the full picture in real-time in terms of where there is a lot of wasted effort and long wait states. Not only is this productivity and budget draining, but the fidelity of this data is also compromised (incomplete, outdated, missing, and prone to human error).&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With no clear view into the reality of work, decision-makers are deprived of one source of truth to effectively track deliverables against budget and timeframes and make decisions to remove waste and improve flow. <\/span><span style=\"font-weight: 400;\">This impacts how they support mission-critical programs, collaborate with contractors, and trace work for regulations and compliance.<\/span><span style=\"font-weight: 400;\"> This time lost is time damaging the citizen and employee experience while the total cost of deployment increases. Fortunately, automating the flow of this work can spin this issue on its head.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Accelerating_Mission-Critical_Software_Delivery\"><\/span><b>Accelerating Mission-Critical Software Delivery<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b><i>Automating Flow<\/i><\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Automating the flow of product-critical information between key stakeholders can unify all key systems that plan, build, and maintain a digital product and service for a government program. One such system is <\/span><a href=\"https:\/\/www.planview.com\/products-solutions\/products\/hub\/integrations\/ibm-doors\/\"><span style=\"font-weight: 400;\">IBM DOORS<\/span><\/a><span style=\"font-weight: 400;\">, a staple in nearly every government agency and the federal systems integrators that support their missions.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">System engineers rely on DOORS to manage the requirements for their complex and mission-critical products. Yet, in the last decade, the software implementation of those requirements has been managed in modern enterprise Agile Planning tools like <\/span><a href=\"https:\/\/www.planview.com\/products-solutions\/products\/adaptivework\/jira-integration\/\"><span style=\"font-weight: 400;\">Atlassian Jira<\/span><\/a><span style=\"font-weight: 400;\">. The ideal state has both parties\u2014system engineers and software delivery teams\u2014each working in their tool of choice while sharing a single source of truth and a shared visibility into progress and outcomes<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An enterprise-grade integration tool, such as <\/span><a href=\"https:\/\/www.planview.com\/products-solutions\/products\/hub\/\"><span style=\"font-weight: 400;\">Planview Hub<\/span><\/a><span style=\"font-weight: 400;\">, can support the automated flow between tools to improve the quality, efficiency, and collaboration between these key teams:<\/span><\/p>\n<p><em><strong>Without integration<\/strong><\/em><\/p>\n<ul>\n<li>Manual duplicate entry and inefficient collaboration<\/li>\n<li>Error-prone and laggy updates between systems<\/li>\n<li>No visibility into another party\u2019s progress<\/li>\n<li>Painful manual traceability between requirements and code<\/li>\n<li>Context between related work items is frequently lost<\/li>\n<\/ul>\n<p><em><strong>With integration<\/strong><\/em><\/p>\n<ul>\n<li>Unlock thousands of hours in capacity with automation<\/li>\n<li>Near real-time automated cross-tool updates<\/li>\n<li>Get the latest status without leaving your tool<\/li>\n<li>Automate traceability embedded by the integration<\/li>\n<li>Preserve context and reflect relationships in both tools<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">With integration in place, you can automate new and updated requirements from DOORS to Jira and allow practitioners to exchange and collaborate directly from within their tool of choice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are a myriad of benefits, such as:<\/span><\/p>\n<ul>\n<li><strong>Automate handoffs:&nbsp;<\/strong>Work smarter and boost productivity by bringing the work to the people. Eliminate duplicate data entry between tools and give your teams more time to focus on delivering business value.<\/li>\n<li><strong>No code customization:&nbsp;<\/strong>Scale velocity improvements to the entire organization without the overhead of expensive developer hours. Configure any workflow and highly nuanced behavior, all through an intuitive graphical interface.<\/li>\n<li><strong>End-to-end traceability:&nbsp;<\/strong>Establish automated traceability from requirements to verified implementation, removing manual and error-prone practices. Easily maintain compliance and scale traceability across large distributed teams.<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It\u2019s key to use a scalable solution that keeps up with the pace of the constantly evolving software delivery organization, especially in terms of tracing flow from external partners.&nbsp;<\/span><\/p>\n<h3><b><i>Measuring Flow<\/i><\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Just as important as automating flow is measuring it to address bottlenecks and visualize the impact of improvements to determine if the needle is moving for the mission. A specific set of value stream metrics, <\/span><a href=\"https:\/\/www.planview.com\/resources\/articles\/using-flow-metrics-to-optimize-software-delivery\/\"><span style=\"font-weight: 400;\">known as Flow Metrics<\/span><\/a><span style=\"font-weight: 400;\">, can provide t<\/span><span style=\"font-weight: 400;\">echnological and non-technological leadership with key insights to identify what\u2019s working \u2014 and what\u2019s not.&nbsp;<\/span><\/p>\n<figure id=\"attachment_23175\" aria-describedby=\"caption-attachment-23175\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/flowframework.org\/ffc-podcast\/bryon-kroger\/\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-23175 size-large\" src=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2023\/10\/pasted-image-0-5-1024x535.png\" alt=\"\" width=\"1024\" height=\"535\" srcset=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2023\/10\/pasted-image-0-5-1024x535.png 1024w, https:\/\/blog.planview.com\/wp-content\/uploads\/2023\/10\/pasted-image-0-5-300x157.png 300w, https:\/\/blog.planview.com\/wp-content\/uploads\/2023\/10\/pasted-image-0-5-150x78.png 150w, https:\/\/blog.planview.com\/wp-content\/uploads\/2023\/10\/pasted-image-0-5-768x401.png 768w, https:\/\/blog.planview.com\/wp-content\/uploads\/2023\/10\/pasted-image-0-5.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption id=\"caption-attachment-23175\" class=\"wp-caption-text\">Click the image to listen to the podcast episode with Bryon Kroger<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Flow Metrics measure the rate of organizational value delivery for software products through the lens of your users and enable you to understand your current state. These outcome-based metrics abstract away details like team structure, technical architecture, and tool implementations to create a clear set of metrics focused on mission outcomes. Crucially, they\u2019re presented in a common language that program and IT leaders understand to establish:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Whether value streams are meeting or on course to meet key program deliverables&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Insight into what\u2019s slowing down teams from ideation to operation<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Better discussions around resources and capacity&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Whether the capacity of FTEs and contractors is being maximized<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A visualization of the impact of changes to track continuous improvement<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Success stories to share with other departments and programs<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/info.planview.com\/planview-reach-out-_contact-us_gen_en_reg.html\"><span style=\"font-weight: 400;\">Speak to our friendly Federal Team<\/span><\/a><span style=\"font-weight: 400;\"> if you want to know more about measuring and managing your value streams around flow to become more adaptive and responsive.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Download_White_Paper\"><\/span><strong>Download White Paper<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"p1\"><a href=\"https:\/\/info.planview.com\/it-modernization-in-us-federal-government-_whitepaper_vsm_en_reg.html\">Download this white paper<\/a> to learn more about:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">The key challenges federal departments and agencies are facing with their software delivery<\/li>\n<li class=\"li1\">The role of flow in driving real agility and adaptive response<\/li>\n<li class=\"li1\">How Value Stream Management and value stream metrics can help automate, measure, and analyze flow to support a continuous improvement<\/li>\n<li class=\"li1\">The role of automated traceability in supporting safe and secure software development and delivery<\/li>\n<li class=\"li1\">How learning to see, improve, and scale through data-driven value stream management can guide your journey to parity with the digital-first world<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>As the digital-first world further intensifies the urgent need for faster IT modernization across the U.S. federal government, IT and program leaders must find a better way to manage their software delivery organizations to improve strategic decision-making and outcomes. Much like the private sector, accelerating adaptive response is key to supporting key government programs. From&#8230;<\/p>\n","protected":false},"author":217,"featured_media":23171,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[9544,9545,9543],"tags":[],"class_list":["post-20772","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project-to-product-shift","category-the-flow-framework","category-value-stream-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>A Truly Agile Federal Government Focuses on Flow<\/title>\n<meta name=\"description\" content=\"Agencies across the U.S. Federal Government are focusing on flow and value stream management to 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