{"id":17389,"date":"2019-09-11T00:00:00","date_gmt":"2019-09-11T05:00:00","guid":{"rendered":"https:\/\/blog.planview.com\/six-strategies-for-dealing-with-difficult-vendors-2\/"},"modified":"2019-09-11T00:00:00","modified_gmt":"2019-09-11T05:00:00","slug":"six-strategies-for-dealing-with-difficult-vendors-2","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/six-strategies-for-dealing-with-difficult-vendors-2\/","title":{"rendered":"Six Strategies for Dealing with Difficult Vendors"},"content":{"rendered":"<p> <!-- .post-meta --><\/p>\n<p><span style=\"font-weight: 400\">Vendor relationships have a mutual correlation to your organization&#x2019;s success. If you do well, they do well and if they don&#x2019;t perform as you need them to, then it will cause you major headaches. Just because<\/span><a href=\"http:\/\/www.clarizen.com\/five-tips-managing-vendor-relationships\/\"><span style=\"font-weight: 400\"> you&#x2019;re doing business with a vendor<\/span><\/a><span style=\"font-weight: 400\">, doesn&#x2019;t mean you&#x2019;re necessarily getting the most out of the relationship. Minor delays can lead to major holdups down the line and poor service can lead to frustration and low morale on your own team.<\/span><\/p>\n<p><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2018\/11\/Six-Strategies-for-Dealing-with-Difficult-Vendors.jpg\" alt height=\"400\"><\/p>\n<p><span style=\"font-weight: 400\">Difficult vendors are definitely a risk that project managers need to take into consideration and know how to deal with when they arise.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Some signs of difficult vendors:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Disinterested or unclear communication<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Inability to give correct estimates of when deliverables will be completed<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Work isn&#x2019;t up to the agreed standard<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Constant need for revisions and returns<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Missing agreed deadlines with no warning<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Lack of follow-up support<\/span><\/li>\n<\/ul>\n<p><b>Work on your communication<\/b><\/p>\n<p><span style=\"font-weight: 400\">Some vendors may have a bad attitude, others may simply be bad at organizing themselves, whatever the problem is, when managing vendor relationships <\/span><a href=\"\/tips-for-streamlining-communication-and-reporting\"><span style=\"font-weight: 400\">communication is always key.<\/span><\/a><span style=\"font-weight: 400\"> It&#x2019;s fine being friendly and sociable when things are going well but when they&#x2019;re not doing what they&#x2019;re supposed to. To make sure you are in a position to address issues immediately and respectfully keep communication open and polite and don&#x2019;t step back from that even if they don&#x2019;t respond in kind.<\/span><\/p>\n<p><b>Get everything in writing<\/b><\/p>\n<p><span style=\"font-weight: 400\">A sure-fire way to clear up most problems when managing vendor relationships is to get as much as possible down in writing at the start. If the vendor relationship has grown on word-of-mouth but is getting unmanageable, simply state to them that for management or administrative reasons you need to establish the limits and expectations of your cooperation together and ask them for their input and sign-off.<\/span><\/p>\n<p><b>Ask them what they need from you<\/b><\/p>\n<p><span style=\"font-weight: 400\">Most vendors don&#x2019;t set out to be difficult, often they might not know (or care enough to find out) if they aren&#x2019;t delivering what&#x2019;s expected of them. To be proactive in this situation ask them directly if there is anything you can do to help, for example defining the terms of your expectations better or assisting them with <\/span><a href=\"http:\/\/www.clarizen.com\/product\"><span style=\"font-weight: 400\">migrating to a more productive project management system<\/span><\/a><span style=\"font-weight: 400\">. While it may uncover areas where you can help them to give you what you require, it is also a good way to head off excuses and put the ball back in their court.<\/span><\/p>\n<div id=\"content-cta\">\n<div id=\"content-cta-text\">Increase your business agility with Planview AdaptiveWork&#x2019;s project management software<\/div>\n<div id=\"content-cta-button\"><a href=\"https:\/\/www.clarizen.com\/resource\/product-tour\/?refer=blogpost\">Take a Product Tour<\/a><\/div>\n<\/div>\n<p><b>Escalate in a timely manner<\/b><\/p>\n<p><span style=\"font-weight: 400\">How many chances should someone get?<\/span><a href=\"\/cope-project-constraints\"><span style=\"font-weight: 400\"> How many missed deadlines before you start getting irate?<\/span><\/a><span style=\"font-weight: 400\"> The answers to these questions come down to personal style of course but the old adage, &#x201C;once is never, twice is always&#x201D; is a good one to follow for vendor relationships. Don&#x2019;t let things get out of hand and poor performance to become the norm, recognize an issue when it occurs a second time and escalate your language and\/or actions at each subsequent occurrence.<\/span><\/p>\n<p><b>Evaluate if their service is actually the tool or platform you require<\/b><\/p>\n<p><span style=\"font-weight: 400\">When a vendor relationship takes a turn for the worst and there is frustration and acrimony on both sides, it can be a good time to re-evaluate why you actually need them. Not necessarily in the sense of finding a replacement but rather that maybe the frustration is stemming from the fact you are trying to put a square peg in a round hole. Sometimes the service you need and the solution they are providing might seem to match but when you look deeper you are not a good fit as you previously thought.<\/span><\/p>\n<p><b>Don&#x2019;t be afraid to pull out<\/b><\/p>\n<p><span style=\"font-weight: 400\">Though not exactly a strategy for managing vendor relationships, getting out of the situation is an option that always has to be on the table. At the end of the day you are the client and while that doesn&#x2019;t mean you should be unreasonable with vendors, it also means you shouldn&#x2019;t be pushed around and be at the whim of their decisions. If your current vendor can&#x2019;t supply what you require then you need to find one who can.<\/span><\/p>\n<p><\/p>\n<div class=\"client-logo\"> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"Siemens Energy\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/08\/siemens_energy-200x100.png\" alt=\"Siemens Energy\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"IIROC Success\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/07\/IIROC_logo-200x100.gif\" alt=\"IIROC Success\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"Financial Services Institution\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/04\/FINANCIAL-SERVICES-IMG-200x100.jpg\" alt=\"Financial Services Institution\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"M Squared\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/03\/m-squared-logo-200x100.jpg\" alt=\"M Squared\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"Aliancys Success\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2019\/12\/aoc_aliancys-logo-800x400-200x100.jpg\" alt=\"Aliancys Success\"><\/a> <a href=\"https:\/\/www.clarizen.com\/customers\/\" title=\"Bonfiglioli Success\"><img class=\"lazyload\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2019\/11\/bonfiglioli_logo-800x400-200x100.jpg\" alt=\"Bonfiglioli Success\"><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vendor relationships have a mutual correlation to your organization&#x2019;s success. If you do well, they do well and if they don&#x2019;t perform as you need them to, then it will cause you major headaches. Just because you&#x2019;re doing business with a vendor, doesn&#x2019;t mean you&#x2019;re necessarily getting the most out of the relationship. Minor delays&#8230;<\/p>\n","protected":false},"author":205,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[35],"tags":[],"class_list":["post-17389","post","type-post","status-publish","format-standard","hentry","category-pmo-project-management-organizations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Six Strategies for Dealing with Difficult Vendors<\/title>\n<meta name=\"description\" content=\"Dealing with difficult staff is one thing, but difficult vendors take a whole other skill set. Here are six strategies for dealing with them productively.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.planview.com\/six-strategies-for-dealing-with-difficult-vendors-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Six Strategies for Dealing with Difficult Vendors\" \/>\n<meta property=\"og:description\" content=\"Dealing with difficult staff is one thing, but difficult vendors take a whole other skill set. 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