{"id":15971,"date":"2017-01-18T00:00:00","date_gmt":"2017-01-18T06:00:00","guid":{"rendered":"https:\/\/blog.planview.com\/how-to-empower-your-team-to-say-no\/"},"modified":"2022-04-11T13:07:45","modified_gmt":"2022-04-11T18:07:45","slug":"how-to-empower-your-team-to-say-no","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/how-to-empower-your-team-to-say-no\/","title":{"rendered":"How to empower your team to say \u201cno\u201d"},"content":{"rendered":"<p><!-- .post-meta --><\/p>\n<p><span style=\"font-weight: 400;\">Do you and your team struggle with excessive workloads, tight deadlines and conflicting priorities? If so, the problem may be that you don\u2019t say \u201cno\u201d often enough.<\/span><\/p>\n<p><a href=\"http:\/\/fortune.com\/2016\/05\/25\/how-to-say-no-to-colleagues\/\"><span style=\"font-weight: 400;\">Saying \u201cno\u201d in the workplace can be difficult<\/span><\/a><span style=\"font-weight: 400;\">. Many people fear that if they turn down requests or assignments, they may find themselves out of a job. It\u2019s an understandable fear, and there is a kernel of truth to it\u2014if you say \u201cno\u201d too often, you can certainly make yourself appear to be uncooperative, hostile or just plain lazy. On the other hand, if you say \u201cyes\u201d to every request that comes your way, you\u2019ll soon bury yourself with unnecessary tasks and assignments that no one else wants to take.<\/span><\/p>\n<p><img class=\"lazyload\" alt=\"empower employees to say no\" height=\"400\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2016\/12\/empower.jpg\" \/><\/p>\n<p><span style=\"font-weight: 400;\">As a project manager, you should have the ability to say \u201cno\u201d to customers, managers or other stakeholders, and you should help the members of your team develop the same skill. These strategies can help.<\/span><\/p>\n<p><b>Knowing When to Say \u201cNo\u201d<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re dealing with customers, business partners or internal colleagues, you\u2019re certain to encounter unreasonable requests every now and then. Employee empowerment begins with telling your team members that they have the authority to say \u201cno\u201d when appropriate. In fact, you should let your team know that they are not only allowed, but expected, to deny requests in these situations.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Uncontrolled scope changes<\/b><span style=\"font-weight: 400;\">: Customers will often try to change requirements or add deliverables once a project is underway<\/span><a href=\"\/derailed-projects-what-causes-them-how-to-avoid-it\"><span style=\"font-weight: 400;\">. You can stop scope creep<\/span><\/a><span style=\"font-weight: 400;\"> before it starts by helping your team members understand the parameters of each project, and empowering them to turn down new requests that aren\u2019t part of a change order.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Unrealistic timelines<\/b><span style=\"font-weight: 400;\">: Delivering on an urgent request can make you a hero, but committing to a tight deadline and then failing to meet it can make you a scapegoat for someone else\u2019s poor planning. Let your team members know that it\u2019s OK to say \u201cno\u201d when someone asks the impossible.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Misplaced responsibility<\/b><span style=\"font-weight: 400;\">: Project teams are often asked to take on work that rightfully belongs to someone else. Doing someone else\u2019s work can disengage employees and hurt project quality all at once. Give your team members detailed descriptions of their roles and responsibilities <\/span><a href=\"https:\/\/www.clarizen.com\/6-things-to-cover-in-project-kick-off-meetings\/\"><span style=\"font-weight: 400;\">during the kick-off meeting<\/span><\/a><span style=\"font-weight: 400;\">, and tell them to be on the lookout for rogue requests.<\/span><\/li>\n<\/ul>\n<p><b>Know How to Say \u201cNo\u201d Without Damage to Working Relationships<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Knowing when to say \u201cno\u201d is one thing, but team members also need to know how to do it without creating unnecessary friction or hostility. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The key to denying a request tactfully is to show that you understand what you\u2019re being asked to do but have reasons for saying \u201cno.\u201d Explain to your team members that when they turn down a request they should maintain a collaborative demeanor, and point out the problems that the request would create if someone tried to comply with it. One of the best ways to keep everyone in the loop, set expectations and make it clear what your bandwidth is <\/span><i><span style=\"font-weight: 400;\">before <\/span><\/i><span style=\"font-weight: 400;\">you need to say no is to use a modern <a href=\"https:\/\/www.planview.com\/products-solutions\/solutions\/work-management\/\">work management<\/a> system like Planview AdaptiveWork. <\/span><\/p>\n<div class=\"client-logo\"><a title=\"Siemens Energy\" href=\"https:\/\/www.clarizen.com\/customers\/\"><img class=\"lazyload\" alt=\"Siemens Energy\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/08\/siemens_energy-200x100.png\" \/><\/a> <a title=\"IIROC Success\" href=\"https:\/\/www.clarizen.com\/customers\/\"><img class=\"lazyload\" alt=\"IIROC Success\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/07\/IIROC_logo-200x100.gif\" \/><\/a> <a title=\"Financial Services Institution\" href=\"https:\/\/www.clarizen.com\/customers\/\"><img class=\"lazyload\" alt=\"Financial Services Institution\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/04\/FINANCIAL-SERVICES-IMG-200x100.jpg\" \/><\/a> <a title=\"M Squared\" href=\"https:\/\/www.clarizen.com\/customers\/\"><img class=\"lazyload\" alt=\"M Squared\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2020\/03\/m-squared-logo-200x100.jpg\" \/><\/a> <a title=\"Aliancys Success\" href=\"https:\/\/www.clarizen.com\/customers\/\"><img class=\"lazyload\" alt=\"Aliancys Success\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2019\/12\/aoc_aliancys-logo-800x400-200x100.jpg\" \/><\/a> <a title=\"Bonfiglioli Success\" href=\"https:\/\/www.clarizen.com\/customers\/\"><img class=\"lazyload\" alt=\"Bonfiglioli Success\" data-src=\"https:\/\/media.planview.com\/clarizen\/wp-content\/upload\/2019\/11\/bonfiglioli_logo-800x400-200x100.jpg\" \/><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Do you and your team struggle with excessive workloads, tight deadlines and conflicting priorities? If so, the problem may be that you don\u2019t say \u201cno\u201d often enough. Saying \u201cno\u201d in the workplace can be difficult. Many people fear that if they turn down requests or assignments, they may find themselves out of a job. It\u2019s&#8230;<\/p>\n","protected":false},"author":205,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":2,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[35],"tags":[],"class_list":["post-15971","post","type-post","status-publish","format-standard","hentry","category-pmo-project-management-organizations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to empower your team to say \u201cno\u201d<\/title>\n<meta name=\"description\" content=\"As a project manager, you should have the ability to say \u201cno\u201d to customers, managers or other stakeholders. These strategies can help.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.planview.com\/how-to-empower-your-team-to-say-no\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to empower your team to say \u201cno\u201d\" \/>\n<meta property=\"og:description\" content=\"As a project manager, you should have the ability to say \u201cno\u201d to customers, managers or other stakeholders. 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