{"id":15660,"date":"2016-09-13T00:00:00","date_gmt":"2016-09-13T05:00:00","guid":{"rendered":"https:\/\/blog.planview.com\/a-failure-to-communicate-conventional-project-management-softwares-fatal-flaw\/"},"modified":"2022-04-08T10:00:02","modified_gmt":"2022-04-08T15:00:02","slug":"a-failure-to-communicate-conventional-project-management-softwares-fatal-flaw","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/a-failure-to-communicate-conventional-project-management-softwares-fatal-flaw\/","title":{"rendered":"\u201cA Failure to Communicate:\u201d Conventional Project Management Software\u2019s Fatal Flaw"},"content":{"rendered":"

<\/p>\n

In the 1967 movie Cool Hand Luke, a brutal prison warden summarizes his chronic disconnect with rebellious convict Paul Newman by uttering what is arguably the biggest under-statement in history: \u201cwhat we have here, is a failure to communicate.<\/em>\u201d<\/p>\n

Well, fast forward about half a century, and those exact words are being uttered with the same degree of righteous anger. But this time, it\u2019s by project managers<\/a> and other organizational managers and leaders who can\u2019t comprehend why, instead of improving visibility, efficiency and performance, their new \u201cfeature-filled\u201d project management software has made them all worse.<\/p>\n

\"AThis Just In: Conversations Matter!<\/h5>\n

The root problem here isn\u2019t a matter of orientation, training or integration. Each of these factors \u2013 or rather, their ineffectiveness \u2013 can contribute to the crisis, but they don\u2019t start the fire. For that, we have to look at something that is far bigger and more fundamental than any software solution could ever hope to be: reality itself.<\/em><\/p>\n

That is, organizational life is not exclusively governed by formal communication channels, policies, procedures and protocols. Every day, there is an incalculable wealth of intelligence generated by good, old fashioned conversations. Sometimes these conversations emerge online, such as in chat rooms, forums, social media, or through IMs and emails. Other times, they materialize in hallways, parking lots, lunchrooms, or as a result of what Google calls spontaneous \u201cinformal collisions\u201d between cross-functioning individuals and teams.<\/p>\n

These conversations \u2013 which take place all the time, at all levels, and with all stakeholders including customers \u2013 are often full of relevant, rich information that organizations should be capturing and using to usher the work journey forward. So why on earth don\u2019t they? It\u2019s not that they don\u2019t want to; it\u2019s because, ironically, their software won\u2019t let them<\/a>!<\/p>\n

\u201cOpen the Pod Bay Doors, Hal\u201d<\/h5>\n

Because it\u2019s simpler to do so, conventional project management software essentially defines conversations that occur outside of formal channels as extraneous, superficial, marginal, and ultimately meaningless engagements that aren\u2019t \u201cabout work\u201d \u2013 and as such, it ignores them. In other words: if the communication isn\u2019t formally captured by the software, then it doesn\u2019t exist.<\/p>\n

\"open-the-pod-bay-doors-hal\"The only thing more notable than the sheer absurdity of this aspect, is the blatantly unacceptable impact: organizations burdened by such software are effectively missing a huge volume of work-related communication; not because of what was contained in the exchange, but merely because of where and how the communication occurred.<\/p>\n

To stick with our movie references, we\u2019ve left behind Cool Hand Luke, and have arrived at 2001: A Space Odyssey, in which the helpful computer Hal revealed itself as hazardous. No, it wasn\u2019t conventional project management software, but if Hollywood does a remake, conventional project management software will certainly be at the casting call.<\/p>\n

Fixing the Failure to Communicate<\/h5>\n

Fortunately, there is a way to fix the failure to communicate. This requires leaving conventional project management software, and embracing a centralized collaborative work management<\/a> system that actually reflects reality rather than rejects it by doing 3 key things:<\/p>\n

    \n
  1. Makes it intuitive, simple and virtually effortless to capture informal, unstructured conversations that emerge through IM, email, video, chat, and so on.<\/li>\n
  2. Automatically connects captured communication to its appropriate, relevant structured work item \u00ad\u2013 such as a project, activity, document, etc.<\/li>\n
  3. Ensures that all relevant knowledge capital in the organization \u2013 whether it occurs in the boardroom or around the proverbial water cooler \u2013 is effectively and efficiently leveraged to move work forward through its journey and towards completion.<\/li>\n<\/ol>\n

    Ultimately, when the above become core characteristics of \u201cgetting work done\u201d on a daily basis, organizations finally get the rewards they have long since been promised by conventional project management software: clearer visibility than they\u2019ve ever experienced, so they can move faster than they ever imagined possible.<\/em><\/p>\n

    Thinking it\u2019s time to make a switch from conventional project management to collaborative work management<\/a>? Sign-up for a free, on-demand product tour of Planview AdaptiveWork\u2019s award winning solution here<\/a><\/u>.<\/p>\n

    \"Siemens<\/a> \"IIROC<\/a> \"Financial<\/a> \"M<\/a> \"Aliancys<\/a> \"Bonfiglioli<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"

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