{"id":15249,"date":"2020-03-03T00:00:00","date_gmt":"2020-03-03T06:00:00","guid":{"rendered":"https:\/\/blog.planview.com\/how-to-track-and-improve-customer-satisfaction-at-your-services-organization\/"},"modified":"2022-04-11T10:00:31","modified_gmt":"2022-04-11T15:00:31","slug":"how-to-track-and-improve-customer-satisfaction-at-your-services-organization","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/how-to-track-and-improve-customer-satisfaction-at-your-services-organization\/","title":{"rendered":"How to Track and Improve Customer Satisfaction for Your Services Organization"},"content":{"rendered":"
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Customer satisfaction can make or break a company \u2013 especially a services organization. When your customers are satisfied, they\u2019re more likely to continue using your services and recommend them to others in their network.<\/p>\n

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On the flip side, when customers aren\u2019t <\/i>satisfied, they may end up taking their business elsewhere. In fact, one 2018 report found that consumers are four times more likely to stop supporting a business following a poor experience.<\/p>\n

That being the case, it\u2019s important to do everything you can to track and improve customer satisfaction at your service organization. But before we take a look at how you can do that, let\u2019s get our definitions straight.<\/p>\n

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