{"id":13826,"date":"2017-01-11T00:00:00","date_gmt":"2017-01-11T00:00:00","guid":{"rendered":"https:\/\/blog.planview.com\/adventist-health-driving-healthcare-innovation\/"},"modified":"2017-01-11T00:00:00","modified_gmt":"2017-01-11T00:00:00","slug":"adventist-health-driving-healthcare-innovation","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/adventist-health-driving-healthcare-innovation\/","title":{"rendered":"Adventist Health: Unleashing the Entrepreneurial Spirit to Drive Healthcare Innovation"},"content":{"rendered":"
\"\"<\/div>\n

In a recent issue of Healthcare IT News<\/a>, Adventist Health – whose innovation program is powered by Planview IdeaPlace – was profiled for its ability to unleash their employee’s entrepreneurial spirit to drive innovation.<\/p>\n

Here’s the big takeaway from the story.<\/p>\n

Small improvements make a big impact<\/span><\/p>\n

Innovation isn’t always about the breakthrough ideas that revolutionize industries, or the entire world.<\/p>\n

Broadly, innovation falls into two buckets: growth and incremental. Growth is what makes headlines – think breakthrough new products or services. Incremental moves the needle but doesn’t make as big of a splash – think improving employee productivity, or improving processes.<\/p>\n

While growth innovation is always top of mind for companies, oftentimes it’s the incremental innovations that make the most immediate impact.<\/p>\n

Adventist Health is a great example of how incremental innovation can make a big impact.<\/p>\n

When the company launched its first crowdsourced innovation challenge focusing on improvement, an idea surfaced from their Clinical Information Systems (CIS) department that would solve a major pain point for employees.<\/p>\n

The CIS department had been wrestling with a confusing process for filling incoming tickets and change requests. It took hours of manual work to complete tasks, sucking the productivity out of everyone in the department.
\n <\/p>\n

Recommended resource:<\/strong> The 6 Forces of Healthcare Transformation<\/a><\/div>\n

 
\nAs the article highlights<\/a>, while the problem the CIS department was trying to tackle wasn’t as “sexy” as self-driving cars or virtual reality, solving it would make a significant impact on the way employees work, and the company’s bottom line.<\/p>\n

As you can imagine, spending countless hours on unnecessary tasks means employees aren’t focusing their efforts on more important activities.<\/p>\n

Ultimately, the idea that originated from the CIS department was implemented and made it easier to fill tickets and change requests giving employees time back in their day.<\/p>\n

According to Adventist Health’s Chief Human Resources and Innovation Officer, JoAline Olson, “The process to submit requests to CIS is a lot smoother for everyone and the turnaround time is much shorter. The processes that were improved impacted the workflow of half of our 32,700-strong workforce.”<\/p>\n

As Adventist Health would attest to, one small improvement can make all the difference in how a company operates and its employees work.<\/p>\n

Conclusion<\/span><\/p>\n

By launching a crowdsourced innovation program, Adventist Health unleashed their employee’s inner entrepreneur.<\/p>\n

With the success of their first challenge, the company decided to scale their innovation program to engage the wider employee base, including: 260 hospital-based and rural clinics, 20 acute-care hospitals, multiple home care and hospices, and joint-venture retirement centers.<\/p>\n

As the old saying goes: more heads are better than one.<\/p>\n","protected":false},"excerpt":{"rendered":"

In a recent issue of Healthcare IT News, Adventist Health – whose innovation program is powered by Planview IdeaPlace – was profiled for its ability to unleash their employee’s entrepreneurial spirit to drive innovation. Here’s the big takeaway from the story. 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