{"id":12839,"date":"2016-10-03T14:56:29","date_gmt":"2016-10-03T19:56:29","guid":{"rendered":"https:\/\/blog.planview.com\/?p=12839"},"modified":"2020-03-02T15:03:56","modified_gmt":"2020-03-02T21:03:56","slug":"how-kanban-keeps-us-on-the-same-page","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/how-kanban-keeps-us-on-the-same-page\/","title":{"rendered":"How Kanban Keeps Us on the Same Page"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-12840\" src=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2020\/03\/LK_BlogPhoto_SamePage-1024x614.jpg\" alt=\"\" width=\"1024\" height=\"614\" srcset=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2020\/03\/LK_BlogPhoto_SamePage-1024x614.jpg 1024w, https:\/\/blog.planview.com\/wp-content\/uploads\/2020\/03\/LK_BlogPhoto_SamePage-1024x614-300x180.jpg 300w, https:\/\/blog.planview.com\/wp-content\/uploads\/2020\/03\/LK_BlogPhoto_SamePage-1024x614-768x461.jpg 768w, https:\/\/blog.planview.com\/wp-content\/uploads\/2020\/03\/LK_BlogPhoto_SamePage-1024x614-750x450.jpg 750w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>My name is Ariel Klontz, and I have been working at Planview AgilePlace for the past few months as an intern alongside Andy Hoover on the Customer Documentation team.<\/p>\n<p>When I first started here, I was nervous about how much work I could really accomplish on a part-time basis; but working at Planview AgilePlace opened my eyes to a whole new way to manage work. Working in a virtual Kanban board showed me how powerful our tool is \u2014 it keeps our entire team on the same page, even when the pages are constantly turning. I don\u2019t have to wait to be told what to do. I can see what work I need to accomplish by glancing at our board, and I have the tools to move forward with it.<\/p>\n<p>Today I\u2019ll share how Planview AgilePlace helps our team systematically update our\u00a0Knowledge Base\u00a0based on product updates and customer feedback, so customers always have the latest information about our product. I\u2019ll also explain how using a virtual Kanban board enables everyone \u2014 even part-time interns \u2014 to add real value.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.planview.com\/how-kanban-keeps-us-on-the-same-page\/#Staying_on_the_Same_Page_When_the_Pages_Keep_Turning\" >Staying on the Same Page, When the Pages Keep Turning<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.planview.com\/how-kanban-keeps-us-on-the-same-page\/#Mirroring_Our_Workflow_Improving_Our_Process\" >Mirroring Our Workflow, Improving Our Process<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog.planview.com\/how-kanban-keeps-us-on-the-same-page\/#How_Kanban_Helps_Me_Add_Value\" >How Kanban\u00a0Helps Me Add Value<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog.planview.com\/how-kanban-keeps-us-on-the-same-page\/#Kanban_and_Planview_AgilePlace\" >Kanban and Planview AgilePlace<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blog.planview.com\/how-kanban-keeps-us-on-the-same-page\/#Get_Started_with_Kanban\" >Get Started with Kanban<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Staying_on_the_Same_Page_When_the_Pages_Keep_Turning\"><\/span>Staying on the Same Page, When the Pages Keep Turning<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>My work at Planview AgilePlace has primarily been to update the\u00a0Knowledge Base. The Knowledge Base is our online resource that helps users make the most of the Planview AgilePlace software. Continuous improvement to the Planview AgilePlace product requires continuous improvement to the information we provide; so it\u2019s very important to update the Knowledge Base as the product is updated.<\/p>\n<p>There are over 70 articles in the knowledge base \u2014 and the number is growing \u2014 so it\u2019d be nearly impossible to manage the volume of updates necessary without a systematic, shared approach. With Planview AgilePlace, our team is able to manage article updates, customer input, and any other work we have, all in one place! Despite my hectic schedule, Planview AgilePlace allows me to jump right back into the workflow as soon as I get to work, enabling me to be a productive part of the team.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Mirroring_Our_Workflow_Improving_Our_Process\"><\/span>Mirroring Our Workflow, Improving Our Process<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When multiple people are working on one article or document, it\u2019s easy to lose track of who\u2019s working on what \u2014 especially when part of the team is remote or part-time. Without Planview AgilePlace, I don\u2019t think we\u2019d be able to keep our updates organized. Planview AgilePlace allows us to keep track of who is assigned to a certain article, who has most recently edited or reviewed an article, and what stage of editing an article is in.<\/p>\n<p>We\u2019ve modified our board several times as we\u2019ve learned more about our process. But now we have a board layout that really mimics our workflow and keeps the work moving. Our board is laid out in such a way that the cards move through several stages of review for editing purposes, sometimes cycling through certain stages more than once so that the article\/documentation we are working on becomes the best it can be.<\/p>\n<p>On our board, we have a \u201ccontent\u201d header with sub-lanes that mimic the stages of the writing process for our team. Once a card representing an article has passed through all the editing stages, we place it in a \u201cready to publish\u201d lane. Then we publish the completed article to the Knowledge Base and move the card to \u201cdone.\u201d<\/p>\n<p>We\u2019re also able to keep track of customer input through a\u00a0<a title=\"\" href=\"\/how-integrating-zendesk-with-leankit-changed-customer-support\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-ol-has-click-handler=\"\">Zapier integration<\/a>\u00a0that allows Zendesk support tickets to come in on our board when there is important customer input that Customer Support believes we need to address. The Customer Support team is able to check a box within Zendesk indicating the customer input that needs to be sent to the Customer Documentation team. This allows us to draft new articles or update current articles based on direct customer input, all on one Planview AgilePlace board!<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_Kanban_Helps_Me_Add_Value\"><\/span>How Kanban\u00a0Helps Me Add Value<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Often, work is completed while I am away, but by utilizing assigned users and the other visualization features in Planview AgilePlace I am able to jump back into the workflow easily. I don\u2019t have to wait to be told what to do because my assignments are right there on the board for me to see.<\/p>\n<p>Planview AgilePlace makes it simple to communicate article progress between the members of our team. We can easily keep track of edits, questions, and suggestions by using the various card features, such as attachments and comments. This allows us to work quickly through articles without losing track of card progress.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Kanban_and_Planview_AgilePlace\"><\/span>Kanban and Planview AgilePlace<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>As an intern at Planview AgilePlace, I\u2019ve seen how practicing Kanban with our product provides\u00a0endless ways to track and manage workflow for your team no matter what your profession. My team has been able to systematically update product content based on software updates and customer input by creating a board that accurately mirrors our workflow. On top of all that, our tool has enabled me to contribute meaningfully as a part-time employee and showed me a new way to work.<\/p>\n<p>Planview AgilePlace makes any work process much easier. There are so many ways to configure your Kanban board layout to mimic personal and team workflow. The most important thing for our team is keeping track of where we are in our workflow and who is responsible for various steps in the process, and Planview AgilePlace visualization makes it easy to do so.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Get_Started_with_Kanban\"><\/span>Get Started with Kanban<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Are you ready to start your own Planview AgilePlace journey? Download the\u00a0<a title=\"\" href=\"https:\/\/info.planview.com\/kanban-roadmap-_ebook_lad_en_reg.html\" target=\"_blank\" rel=\"noopener noreferrer\" data-ol-has-click-handler=\"\">Kanban Roadmap<\/a>\u00a0to learn more about how to get started with visualizing your work as a team.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>My name is Ariel Klontz, and I have been working at Planview AgilePlace for the past few months as an intern alongside Andy Hoover on the Customer Documentation team. When I first started here, I was nervous about how much work I could really accomplish on a part-time basis; but working at Planview AgilePlace opened&#8230;<\/p>\n","protected":false},"author":169,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[38],"tags":[511],"class_list":["post-12839","post","type-post","status-publish","format-standard","hentry","category-work-collaboration","tag-leankit"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Kanban Keeps Us on the Same Page - Blog | Planview<\/title>\n<meta name=\"description\" content=\"Today I\u2019ll share how LeanKit helps our team systematically update our\u00a0Knowledge Base\u00a0based on product updates and customer feedback.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.planview.com\/how-kanban-keeps-us-on-the-same-page\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Kanban Keeps Us on the Same Page\" \/>\n<meta property=\"og:description\" content=\"Today I\u2019ll share how LeanKit helps our team systematically update our\u00a0Knowledge Base\u00a0based on product updates and customer feedback.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.planview.com\/how-kanban-keeps-us-on-the-same-page\/\" \/>\n<meta property=\"og:site_name\" content=\"Planview Blog\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/pages\/Planview-Inc\/89422974772\" \/>\n<meta property=\"article:published_time\" content=\"2016-10-03T19:56:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-03-02T21:03:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2020\/03\/LK_BlogPhoto_SamePage-1024x614.jpg\" \/>\n<meta name=\"author\" content=\"Ariel Klontz\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Planview\" \/>\n<meta name=\"twitter:site\" content=\"@Planview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ariel Klontz\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.planview.com\/how-kanban-keeps-us-on-the-same-page\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.planview.com\/how-kanban-keeps-us-on-the-same-page\/\"},\"author\":{\"name\":\"Ariel Klontz\",\"@id\":\"https:\/\/blog.planview.com\/#\/schema\/person\/0e6312a26b4f8e3b863cfb505e140af6\"},\"headline\":\"How Kanban Keeps Us on the Same Page\",\"datePublished\":\"2016-10-03T19:56:29+00:00\",\"dateModified\":\"2020-03-02T21:03:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.planview.com\/how-kanban-keeps-us-on-the-same-page\/\"},\"wordCount\":948,\"publisher\":{\"@id\":\"https:\/\/blog.planview.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/blog.planview.com\/how-kanban-keeps-us-on-the-same-page\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.planview.com\/wp-content\/uploads\/2020\/03\/LK_BlogPhoto_SamePage-1024x614.jpg\",\"keywords\":[\"LeanKit\"],\"articleSection\":[\"Work Management for Teams\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.planview.com\/how-kanban-keeps-us-on-the-same-page\/\",\"url\":\"https:\/\/blog.planview.com\/how-kanban-keeps-us-on-the-same-page\/\",\"name\":\"How Kanban Keeps Us on the Same Page - 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