{"id":11979,"date":"2018-04-23T08:49:04","date_gmt":"2018-04-23T13:49:04","guid":{"rendered":"https:\/\/blog.planview.com\/?p=11979"},"modified":"2020-02-03T08:53:00","modified_gmt":"2020-02-03T14:53:00","slug":"why-great-customer-service-in-a-lean-company-matters","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/why-great-customer-service-in-a-lean-company-matters\/","title":{"rendered":"Why Great Customer Service in a Lean Company Matters"},"content":{"rendered":"

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The ultimate goal of Lean management is to maximize customer value while minimizing waste. Traditionally focused on manufacturing and software development, customer value comes in the form of speed, price, and product quality. But what about the value of customer service? We\u2019ve found that practicing Lean principles can help you become a more efficient customer-focused company with a competitive advantage.<\/p>\n

The use of Lean is ever-expanding. We can now apply the methodology behind\u00a0continuous improvement<\/a>\u00a0to any service-based business, from retail and hospitality to accountancy and marketing firms. And by making improvements to processes and service delivery as well as reducing lead times, we can deliver value to the customer that is worth more than any dollar amount — exceptional customer experiences.<\/p>\n

You can find a way to use all of the\u00a07 Lean Principles<\/a>\u00a0to improve customer service, but let\u2019s start with two that we\u2019ve found to be most effective:<\/p>\n<\/div>\n

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