{"id":10703,"date":"2019-06-21T10:54:00","date_gmt":"2019-06-21T15:54:00","guid":{"rendered":"https:\/\/blog.planview.com\/?p=10703"},"modified":"2022-04-14T15:33:13","modified_gmt":"2022-04-14T20:33:13","slug":"royal-bank-of-scotland-received-project-award","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/royal-bank-of-scotland-received-project-award\/","title":{"rendered":"Royal Bank of Scotland Received Project Award"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-10722 aligncenter\" src=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2019\/06\/royal-bank-of-scotland-received-project-award.jpg\" alt=\"royal-bank-of-scotland-received-project-award\" width=\"750\" height=\"500\" srcset=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2019\/06\/royal-bank-of-scotland-received-project-award.jpg 750w, https:\/\/blog.planview.com\/wp-content\/uploads\/2019\/06\/royal-bank-of-scotland-received-project-award-300x200.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<p>We are excited to announce that the <a title=\"\" href=\"https:\/\/www.rbs.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Royal Bank of Scotland (RBS)<\/a> was named winner of the <strong>Project Award for Operational Efficiency<\/strong> at the 2019 Real IT Awards Ceremony in London.<\/p>\n<p>Lead by Stephen Marjot, the Change Centre of Excellence team set out to a clear vision in mind\u2013\u2013to make RBS the industry leader in customer service, trust, and advocacy by 2020. One of the ways the team achieved this transformation was through an initiative known as the \u201cI Want Funding\u201d user journey. This project focused on improving the internal investment process, reducing the time it takes for funding to be allocated, approved, and governed.<\/p>\n<p><a href=\"https:\/\/info.planview.com\/lpm-rbs-_webinar_lad_en_reg.html?_ga=2.179131364.1336704386.1567630844-1213873351.1479410542\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11109 size-full\" src=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2019\/08\/planview-RBS-ondemand-webinar-750x200.jpg\" alt=\"planview-RBS-ondemand-webinar-750x200\" width=\"750\" height=\"200\" srcset=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2019\/08\/planview-RBS-ondemand-webinar-750x200.jpg 750w, https:\/\/blog.planview.com\/wp-content\/uploads\/2019\/08\/planview-RBS-ondemand-webinar-750x200-300x80.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a><\/p>\n<p>Of course, delivering this transformation was no easy task. Marjot and his team had to adopt a new project management approach and optimize the way they collaborated to ensure everyone involved was working outside of departmental silos.<\/p>\n<p>To ensure that his department\u2019s initiatives ran smoothly, the team adopted a Lean-Agile approach that was aligned with one of the bank\u2019s top core values, simplification. Using this approach, the team set out to deliver value faster to their internal customers by focusing on:<\/p>\n<ul>\n<li>Continuous planning and innovation<\/li>\n<li>Continuous delivery<\/li>\n<li>Continuous improvement<\/li>\n<\/ul>\n<p>This focus on simplicity meant that the team could limit data collection to just enough to inform decisions being made at that time. This created a mindset shift that caused teams to prioritize working solutions over excessive documentation, so that teams could actively respond to change rather than simply following a plan.<\/p>\n<p>Marjot and his team also created an idea-to-value blueprint based on SAFe, which ensured his teams were applying Lean portfolio principles while using a combination of Agile and traditional methods to execute work. One way this was achieved was by creating two-week feedback loops that involved releasing a prototype, soliciting feedback from internal customers, and then repeating the process.<\/p>\n<p>To measure the success of his initiatives, the team set out to achieve the following six objectives:<\/p>\n<ol>\n<li>Reduce approvals from multiple controls within three governing bodies to a single control embedded in a tool.<\/li>\n<li>Scale back cycle times in order to deliver value more quickly.<\/li>\n<li>Shorten cycle times to approve scoping.<\/li>\n<li>Reduce the required documentary evidence for beginning a program from three artifacts to one.<\/li>\n<li>Automate workflow, turning project kick-offs into a 24-hour process rather than a two-week one.<\/li>\n<li>Retaining a single, independent assurance review to ensure the project operates within risk appetite.<\/li>\n<\/ol>\n<p>We\u2019re excited to announce that the Change Centre of Excellence team achieved all six of their success measures, reducing program commencement to as little as two days in some cases. They were also able to significantly reduce the time it took for programs to move into P1, going from a 4-6-month process to a single month.<\/p>\n<p>Ultimately, Marjot\u2019s team successfully reduced cycle time for investment funding by 500%. In the past, cycle times took longer than six months, now the average cycle time is less than a full month. On top of that, the bank is now able to approve initial funding requests within a week, dramatically enhancing the level of customer service offered to internal investors as a result.<\/p>\n<p><a href=\"https:\/\/info.planview.com\/agile-team-success-_whitepaper_lad_en_reg.html?_ga=2.81464082.448995737.1563304099-1049357371.1559153883\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10842 size-full\" src=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2019\/06\/Amplify-and-Expand-Agile-Team-Success-750x200.jpg\" alt=\"Amplify and Expand Agile Team Success Whitepaper\" width=\"778\" height=\"200\" srcset=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2019\/06\/Amplify-and-Expand-Agile-Team-Success-750x200.jpg 778w, https:\/\/blog.planview.com\/wp-content\/uploads\/2019\/06\/Amplify-and-Expand-Agile-Team-Success-750x200-300x77.jpg 300w, https:\/\/blog.planview.com\/wp-content\/uploads\/2019\/06\/Amplify-and-Expand-Agile-Team-Success-750x200-768x197.jpg 768w, https:\/\/blog.planview.com\/wp-content\/uploads\/2019\/06\/Amplify-and-Expand-Agile-Team-Success-750x200-750x193.jpg 750w\" sizes=\"auto, (max-width: 778px) 100vw, 778px\" \/><\/a>While it was Marjot\u2019s strategic vision and innovative management techniques that delivered this transformation, <a title=\"\" href=\"https:\/\/www.planview.com\/products-solutions\/products\/planview-enterprise\/\" target=\"_blank\" rel=\"noopener noreferrer\">Planview\u00ae Portfolios<\/a> helped simplify the journey. With the help of innovative features like automated reporting, customizable Kanban boards, and strategic planning tools, the Change Centre of Excellence team was able to collaborate with teams like Finance (FP&amp;A), Operational Risk, and IT more effectively. This meant that all teams involved could work together to achieve a common goal, which they accomplished without even requiring a special budget.<\/p>\n<p>Congratulations to Stephen Marjot, the Change Centre of Excellence team, and the rest of the Royal Bank of Scotland who helped make this collaboration a success!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are excited to announce that the Royal Bank of Scotland (RBS) was named winner of the Project Award for Operational Efficiency at the 2019 Real IT Awards Ceremony in London. Lead by Stephen Marjot, the Change Centre of Excellence team set out to a clear vision in mind\u2013\u2013to make RBS the industry leader in&#8230;<\/p>\n","protected":false},"author":86,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[492],"tags":[],"class_list":["post-10703","post","type-post","status-publish","format-standard","hentry","category-customer-success"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Royal Bank of Scotland Received Project Award - Blog | Planview<\/title>\n<meta name=\"description\" content=\"Announcing Royal Bank of Scotland (RBS) as the winner of the Project Award for Operational Efficiency at the 2019 Real IT Awards Ceremony in London.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.planview.com\/royal-bank-of-scotland-received-project-award\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Royal Bank of Scotland Received Project Award\" \/>\n<meta property=\"og:description\" content=\"Announcing Royal Bank of Scotland (RBS) as the winner of the Project Award for Operational Efficiency at the 2019 Real IT Awards Ceremony in London.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.planview.com\/royal-bank-of-scotland-received-project-award\/\" \/>\n<meta property=\"og:site_name\" content=\"Planview Blog\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/pages\/Planview-Inc\/89422974772\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-21T15:54:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-04-14T20:33:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.planview.com\/wp-content\/uploads\/2019\/06\/royal-bank-of-scotland-received-project-award.jpg\" \/>\n<meta name=\"author\" content=\"Esther Porter-Quinn\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Planview\" \/>\n<meta name=\"twitter:site\" content=\"@Planview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Esther Porter-Quinn\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.planview.com\\\/royal-bank-of-scotland-received-project-award\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.planview.com\\\/royal-bank-of-scotland-received-project-award\\\/\"},\"author\":{\"name\":\"Esther Porter-Quinn\",\"@id\":\"https:\\\/\\\/blog.planview.com\\\/#\\\/schema\\\/person\\\/3498bf91ce009c1be8d563a2089d8c74\"},\"headline\":\"Royal Bank of Scotland Received Project Award\",\"datePublished\":\"2019-06-21T15:54:00+00:00\",\"dateModified\":\"2022-04-14T20:33:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.planview.com\\\/royal-bank-of-scotland-received-project-award\\\/\"},\"wordCount\":637,\"publisher\":{\"@id\":\"https:\\\/\\\/blog.planview.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.planview.com\\\/royal-bank-of-scotland-received-project-award\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.planview.com\\\/wp-content\\\/uploads\\\/2019\\\/06\\\/royal-bank-of-scotland-received-project-award.jpg\",\"articleSection\":[\"Customer Success\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.planview.com\\\/royal-bank-of-scotland-received-project-award\\\/\",\"url\":\"https:\\\/\\\/blog.planview.com\\\/royal-bank-of-scotland-received-project-award\\\/\",\"name\":\"Royal Bank of Scotland Received Project Award - 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