{"id":24173,"date":"2024-11-25T12:41:34","date_gmt":"2024-11-25T18:41:34","guid":{"rendered":"https:\/\/blog.planview.com\/?p=24173"},"modified":"2024-11-25T12:41:36","modified_gmt":"2024-11-25T18:41:36","slug":"aging-work-the-value-stream-metric-you-need-to-know","status":"publish","type":"post","link":"https:\/\/blog.planview.com\/aging-work-the-value-stream-metric-you-need-to-know\/","title":{"rendered":"Aging Work: The Value Stream Metric You Need to Know"},"content":{"rendered":"\n<p>Aging work &#8212; or stalled work in progress &#8212; often sneaks up on us.<\/p>\n\n\n\n<p>Like our own aging process, it&#8217;s a problem we rarely recognize. Although our daily decisions to reprioritize or start new work may seem minor, those actions normalize aged work across the organization over time.<\/p>\n\n\n\n<p>After working with leaders and teams for more than 25 years to improve flow, I&#8217;ve observed that when teams accept aged work as normal, it becomes the biggest barrier to flow and hobbles time to market.<\/p>\n\n\n\n<p>To improve, we must confront the cumulative impact of our choices and change how we prioritize and manage work.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>A daily review of aging work allows the organization to change course in real time rather than in the rearview mirror.<\/p>\n<\/blockquote>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blog.planview.com\/aging-work-the-value-stream-metric-you-need-to-know\/#What_is_Aging_Work\" >What is Aging Work?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blog.planview.com\/aging-work-the-value-stream-metric-you-need-to-know\/#Flow_Load_vs_Aging_Work\" >Flow Load vs. Aging Work<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blog.planview.com\/aging-work-the-value-stream-metric-you-need-to-know\/#3_Reasons_Aging_Work-in-Progress_Sabotages_Flow\" >3 Reasons Aging Work-in-Progress Sabotages Flow<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blog.planview.com\/aging-work-the-value-stream-metric-you-need-to-know\/#Small_Adjustments_Yield_Powerful_Results\" >Small Adjustments Yield Powerful Results<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-what-is-aging-work\"><span class=\"ez-toc-section\" id=\"What_is_Aging_Work\"><\/span>What is Aging Work?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Aging work refers to tasks that have started but exceeded their <a href=\"https:\/\/blog.planview.com\/flow-time\/\" class=\"ek-link\">flow time<\/a> &#8212; that is, the full duration between the beginning and end of a particular process. Work ages because it&#8217;s stuck, often waiting for another activity to finish.<\/p>\n\n\n\n<p>In my experience, many organizations carry aging work far beyond their flow time. It&#8217;s not uncommon to see backlogs filled with work that&#8217;s more than one or two years old.<\/p>\n\n\n\n<p>For all practical purposes, the aging work seems abandoned, yet we hold on to the hope that we&#8217;ll complete it someday. This approach creates problems, like backlog clutter and false expectations, that make it harder to focus on priorities and drive meaningful progress.<\/p>\n\n\n\n<p><strong>Read Next:<\/strong> <a href=\"https:\/\/www.planview.com\/resources\/articles\/using-flow-metrics-to-optimize-software-delivery\/\" class=\"ek-link\">How to Use Flow Metrics to Optimize Software Delivery<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-flow-load-vs-aging-work\"><span class=\"ez-toc-section\" id=\"Flow_Load_vs_Aging_Work\"><\/span>Flow Load vs. Aging Work<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Aging work and <a href=\"https:\/\/blog.planview.com\/flow-load\/\" class=\"ek-link\">flow load<\/a> are related but not the same concept.<\/p>\n\n\n\n<p>Flow load refers to all the work you&#8217;ve started but still need to finish, and aging work represents only the stalled work in your flow load.<\/p>\n\n\n\n<p>I often use an aging bands chart to distinguish between the two metrics.<\/p>\n\n\n\n<p>For example, I worked with an organization recently whose current flow load was about 700 items, of which 56% were aged beyond 90 days. Their goal was to improve flow with an aggregate flow time of 14 days.<\/p>\n\n\n\n<p>However, this conflicted with the reality that 80.5% of items had already aged beyond their aggregate flow time. It was nearly impossible for this organization to improve flow until they addressed their aging work. The backlog itself undermined their progress.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-reasons-aging-work-in-progress-sabotages-flow\"><span class=\"ez-toc-section\" id=\"3_Reasons_Aging_Work-in-Progress_Sabotages_Flow\"><\/span>3 Reasons Aging Work-in-Progress Sabotages Flow<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-it-causes-variation-in-your-data-nbsp\">It causes variation in your data.&nbsp;<\/h3>\n\n\n\n<p>Improving average flow time can be difficult when there&#8217;s a lot of variation in the data. However, for 90% of the value streams I work with, flow time is so skewed by outliers that any other improvements are hidden.&nbsp;<\/p>\n\n\n\n<p>Let&#8217;s say your average flow time is 19.91 days. That seems like a good number until you look at the individual flow times.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>50% of features complete in 9 days or less&nbsp;<\/li>\n\n\n\n<li>85% of features complete in 44.7 days or less&nbsp;<\/li>\n\n\n\n<li>The flow time variation seems to exacerbate once an item stays open beyond 30 days&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>If the real goal is to improve customer experience (the business outcome) &#8212; and the biggest factor behind dissatisfied customers comes when delivery slips beyond 30 days (the team&#8217;s output) &#8212; then the organization needs to look at its aging work in progress at 15 days.<\/p>\n\n\n\n<p>When organizations start their journey by understanding the variation in their data, they&#8217;re much more equipped to identify meaningful improvements in achieving business outcomes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-it-s-a-canary-in-the-coal-mine-for-anticipating-waste\">It&#8217;s a canary in the coal mine for anticipating waste.<\/h3>\n\n\n\n<p>At a typical organization, 15% of effort is wasted on canceled work \u2013 and closer to 30% of effort is wasted at the worst-performing organizations.<\/p>\n\n\n\n<p>The longer it takes for teams to cancel work, the more it costs to cancel it. Cancel early. Regularly reviewing aging work can support early cancellation decisions and identify work that has already been effectively abandoned.<\/p>\n\n\n\n<p><strong>Read Next:<\/strong> <a href=\"https:\/\/blog.planview.com\/calculating-the-six-hidden-costs-of-waste-in-software-development\/\">Calculating the 6 Hidden Costs of Waste in Software Development<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-it-desensitizes-people-from-the-customer-experience\">It desensitizes people from the customer experience.<\/h3>\n\n\n\n<p>At one organization I worked with, aging work was a major issue \u2013 80% of the backlog was more than 90 days old, and 28% was more than one year old.<\/p>\n\n\n\n<p>Ironically, the same organization touted its success in <a href=\"https:\/\/www.planview.com\/resources\/guide\/definitive-digital-transformation-guide\/enterprise-agile-transformation\/\">agile transformation<\/a>. Their sprint-focused metrics painted a picture of progress, but the aging data told a different story.<\/p>\n\n\n\n<p>When I showed the teams the extent of their aging work, they nodded in agreement. The problem? They were only measuring completed work, ignoring the delays in their backlog preventing them from promptly delivering value to the customer. Their customer experience was suffering.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-small-adjustments-yield-powerful-results\"><span class=\"ez-toc-section\" id=\"Small_Adjustments_Yield_Powerful_Results\"><\/span>Small Adjustments Yield Powerful Results<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Regular aging work reviews have been the stickiest and most widely adopted of all the practices I recommend while working with organizations.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>That&#8217;s because aging work is the judo move for flow \u2013 small adjustments that yield powerful results.<\/p>\n<\/blockquote>\n\n\n\n<p>Here are two changes you can take to help aging work stick with your teams:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Support a mindset shift from starting work to finishing work.<\/li>\n\n\n\n<li>Pair your daily review of aging work by asking, &#8220;What did we finish today?&#8221;<\/li>\n<\/ul>\n\n\n\n<p>These actions will deliver significant flow improvements with minimal effort and make a lasting impact on how teams prioritize and deliver value.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-go-deeper\">Go Deeper<\/h3>\n\n\n\n<p><strong>Get the latest analysis on project-oriented work. <\/strong>We analyzed survey results from more than 600 participants and looked at 8,000 value streams to define the criteria for a high-performing, product-oriented organization. Read the 2024 Project to Product State of the Industry report to benchmark your organization and learn the eight traits you need to excel in implementing a product operating model. <a href=\"https:\/\/info.planview.com\/project-to-product-state-of-the-industry-_report_vsm_en_reg.html\">Get the Report<\/a><\/p>\n\n\n\n<p><strong>Join the Flow Framework Community. <\/strong>The Flow Framework provides the blueprint for implementing Value Stream Management (VSM), connecting IT and the business, and transforming your organization into a high-performing tech company. Connect with business and technology leaders seeking to develop expertise in Value Stream Management, Flow Metrics, and the Flow Framework. <a href=\"https:\/\/flowframework.org\/\">Join your peers<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Everyone has aging work, but few understand the impact. Principal Flow Advisor Chris Gallivan explains three reasons why corralling aging work is critical to flow.<\/p>\n","protected":false},"author":271,"featured_media":24237,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[9544,9546,477],"tags":[],"class_list":["post-24173","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project-to-product-shift","category-transformation","category-vision-trends"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Aging Work: The Value Stream Metric You Need to Know<\/title>\n<meta name=\"description\" content=\"If you&#039;re 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